November 20th, 2013
Congratulations, you’ve made the wise decision to invest in a business VoIP service. In order to take full advantage of the many benefits that business VoIP has to offer, it’s important to make sure you’ve laid down a solid foundation.
Here are three tips to help you make sure you’re getting the most out of your investment:
- Make sure your Internet connection is up to par: The primary requirement for business VoIP service is a reliable Internet connection – and speed is king. A slow Internet connection can ruin even the best VoIP service. Tools like ProSIP® Total Assurance Monitoring can help you conduct 24/7 performance monitoring of your network and will provide you with detailed insight into how your network is used by your team.
- Invest in a cloud-based PBX system: If you’re a small to medium-sized business, a cloud-based PBX system is a great choice for you. After all, there’s no need to buy, install and maintain an on-site PBX. With cloud-based VoIP, the PBX of your phone system is housed in a secure data center. Instead of an upfront cost for a server, you simply pay a monthly service fee based on the number of users and type of calling plan you have.
- Get to know your VoIP system: Business VoIP service offers a vast amount of features that traditional phone lines simply can’t provide. You’ll have access to custom auto-attendant, virtual fax, professional greetings, music on hold, call forwarding, TrueACD queuing, call recording, conferencing and more. If you take the time to educate yourself on how to use these features, you can expect to be rewarded with increased productivity and substantial cost savings.
With the right preparation, you can expect that hosted VoIP will deliver a significant return on your investment. Plus, VoIP systems generate business benefits beyond the hard costs, delivering added value to your business.