Tag: VoIP phone

Ensure Business Continuity with PBX Parachute

In the event of a disaster, what is your business phone system disaster recovery plan? If your customers, partners and employees can’t reach you, how much business will you lose?

At VirtualPBX, we understand your office phone system is vital to your business. Many companies have business continuity in place for their data and network systems, but business continuation for phones is usually much more immediately important, but unfortunately often not included in the overall disaster recovery plan. Not being available to take calls can mean lost revenue, your customers losing confidence in your company, and in some cases, going out of business.

Don’t be unprepared in the event of a phone system outage. VirtualPBX has made it quick and easy for anyone to set up a disaster recovery system for their phones and ensure business continuity around-the-clock. No matter what type of phone system you have, including inbound and outbound call centers, PBX Parachute by VirtualPBX can protect your company.

Acting as a hot standby phone system, PBX Parachute can mirror your primary phone system and take over if your on-site PBX fails or if your place of business is not accessible because of fire, flood, or electrical outage. There is no hardware to boot, no software to run, and no data to move. PBX Parachute simply waits in the background until needed, making it automatic and practically instantaneous. In addition, you have the option to route calls to alternate phones in any location, such as cellular phones, home phones, alternate branch office phones, or other hardware VoIP phones or softphones. Callers may not even know there has been an outage.

PBX Parachute can act as a backup phone system as part of an overall business continuity plan, or it can simply act as an employee emergency hotline so employees have a place to call and check in during a disaster. For more information, please visit our phone system business continuation and phone system disaster recovery pages.

With plans starting as low as $400 per year, PBX Parachute by VirtualPBX will allow you to deliver uninterrupted business communication anytime, anywhere, allowing you to continue to take inbound phone calls no matter what the situation. Recover your business voice with PBX Parachute by VirtualPBX.

Three More Ways to Use Virtual PBX

Create Podcasts – Podcasts are basically audio recordings that can be posted online and downloaded by anyone. Today, more and more businesses and individuals are choosing to communicate via podcasts as an alternative to radio and blogs. Unlike radio and T.V., podcasts are free to subscribe to and create. Interested in creating your own podcast?

Lucky for you, Virtual PBX makes it easy for you to record your own podcast right from your phone. Simply use Virtual PBX’s call recording feature to record an interview, discussion or anything else you want to share with the world. Every Virtual PBX system includes call recording at no added cost. In addition, the call recording feature is greatly customizable and easy to use. Every user with a Virtual PBX extension can record all calls automatically or select calls to record manually by simply pushing #9 during a call.

Have an alternate number – While having a single incoming business number gives your business a unified presence, it can often be very useful to have multiple incoming business numbers. In fact, every Virtual PBX plan can have an unlimited amount of phone numbers as part of the system.

Anyone can benefit from having multiple phone numbers. Let’s say, for example, you want to use one group of employees to answer phone calls for several different business identities. Virtual PBX can answer calls with different greetings on each incoming line and then route the calls to those employees. A preview announcement indicates which business identity was called, so the employee can answer correctly.

Another popular use for multiple numbers is to track response to marketing campaigns. Each advertisement or other marketing activity can include a different telephone number for prospects to get more information. Tracking the incoming activity on each phone number gives a real-time indication of which marketing activity is generating the most calls.

Get a soft phone – Every Virtual PBX system includes VoIP Anywhere technology, which can turn your cellular phone or computer into a full-featured Virtual PBX VoIP phone. Using VoIP phones with your Virtual PBX system adds great new features like direct extension to extension dialing.

Do you want to keep your personal cell phone number private? When you dial out using a softphone registered to VPBX, the caller ID you send is your Virtual PBX number, not your personal cell phone number.

In addition, by making calls through your Virtual PBX system, you can avoid roaming charges. With VoIP Anywhere, you can make calls from around the world through your softphone and Wi-Fi connection, getting U.S. dial tone for free. Don’t waste your money on costly international roaming fees. Call Virtual PBX today and save yourself some hard earned cash.

Virtual PBX Receives 2011 INTERNET TELEPHONY Product of the Year Award

VirtualPBX Complete with VoIP Anywhere Recognized for Innovation

Since its release in February 2011, VirtualPBX Complete with VoIP Anywhere has been turning heads. People from a diverse range of businesses have praised and acknowledged VirtualPBX Complete as a cutting-edge service that delivers powerful features while reducing operational costs. This product has really hit home with small and medium businesses everywhere.

So far, VirtualPBX Complete has received two Product of the Year awards, two Excellence awards, a Best Products award, a Leadership award and an Innovation award. To add to the list is VirtualPBX’s latest 2011 Product of the Year award from TMC, a global integrated media company.

“I am happy to grant VirtualPBX with a Product of the Year Award. The editors of INTERNET TELEPHONY have verified that Virtual PBX Complete with VoIP Anywhere displays quality and innovation plus provides real needs in the marketplace,” stated Rich Tehrani, CEO, TMC. “I would like to congratulate the entire team at VirtualPBX for their commitment to advancing IP communication technologies.”

CEO of VirtualPBX, Paul Hammond, explains, “Our mission is to deliver communications tools that help businesses improve customer service and business productivity,” He continues, “This recognition from INTERNET TELEPHONY affirms the value of Virtual PBX Complete with VoIP Anywhere, which is making a huge difference for our business customers, who are also able to reduce their operational costs.”

For more information on VirtualPBX and this award, please click here.

Are You Ready for 2012?

5 ways to start the New Year right

With the end of 2011 at our heels, it is time to look ahead to 2012. Focus on setting your goals and putting plans is place to achieve them. Need some help? Here are five ways Virtual PBX can help you start the new year with a bang.

  1. Examine your History – One great way a business can plan ahead for the New Year is to look at data collected from the previous year. Use you Virtual PBX reports to analyze your call stats from 2011 to help you staff more appropriately. Run a Call arrival Pattern Report to see what times of day you took the most calls. This report will clearly show you peaks and valleys in call traffic. This way you know what hours and in which queues to staff more representative.
  2. Use Call Recording to Monitor Agent Effectiveness – Using free call recording, managers are able to ensure rules are being followed, representatives are giving the best possible customer service, and customers are given accurate information. You can also use the call recording feature to train new employees.
  3. Save Money by using VoIP Phones and Soft Phones – There is never a bad time to save money so why not start saving this year. With Virtual PBX Complete, most companies will save between 40% and 80% on monthly phone costs. Use our VoIP phone service with a VoIP phone or soft phone and stop paying for expensive analog phone lines.
  4. Improve your Greetings – The main greeting is the first thing a caller hears when calling your number. This greeting should welcome callers and direct them to your departments and information. With Virtual PBX, there are multiple ways to customize your main greeting and make your small business sound like a big company. For instance, you can create different daytime and nighttime greetings and use our Day/Night scheduler to switch between them automatically.
  5. Keep up with the Latest Virtual PBX News and Offers – Make sure to check out our Virtual PBX Facebook page to hear first about news, new products and special offers. In addition, read tips to help you grow your business and connect with other business owners.

Recommended Routers: Airport Extreme and Netgear

At VirtualPBX, we do everything we can to ensure each customer’s system always runs as quickly and effectively as possible. From using fully redundant systems with backups to guaranteeing 99.999% uptime, we take every precaution to give you the most reliable virtual phone service in the market. However, there are also steps our customers may take to ensure their VirtualPBX is running as smoothly as possible at all times. Below, we discuss one such method to improve your VirtualPBX experience.

To ensure your network can support VoIP traffic and keep your network within recommended parameters for jitter, latency, and packet loss. With that in mind it is important to have a good router. Reports from our customer base have revealed some routers work better than others with SIP traffic and VoIP calls with our VirtualPBX service.

Routers are specialized computers connected to two or more different networks that perform “traffic directing” functions. They run software that allows the device to move data between different networks, determining the most optimal path. Routers move information in “packages” called Packets and can be wireless, wired or a combination of both. Another primary function of a router is to share one Internet connection with many devices on the network.

The Apple Airport Extreme is reportedly best for people who want complete ease of use and 100% compatibility out of the box; the Apple Airport Extreme offers super fast wireless network access throughout just about any home, office, or classroom. This router includes:

  • Both wired and wireless connectivity
  • Single Ethernet WAN port for connecting to a DSL or cable modem
  • 3 Ethernet LAN ports for connecting network devices

More features and specs can be found on Apple’s website.

Please note the Apple Airport Extreme does not support Quality of Service (QoS). QoS is a feature that enables routers to prioritize traffic, allowing the most important traffic to pass first. This results in improved performance for critical network traffic like your VoIP phone call. QoS equipment is useful with VoIP phones on LANs with high volumes of traffic.

For customers that need the utility of QoS, Virtual PBX’s customers found significant value in the Netgear WNDR4500 router. This router is perfect if you need advanced functionality like QOS and stateful pack inspection. This router features:

  • Both wired and wireless connectivity
  • Single Ethernet WAN port for connecting to a DSL or cable modem
  • 4 Ethernet LAN ports for connecting network devices
  • Supports QOS and stateful pack inspection.

A product overview and technical specs can be found at Netgear.

We recommend checking all network equipment on site before deploying our service in your office. A good first check of your network can be done using our VoIP Speed Test. If your router is not one of these we discussed here, you may contact our VirtualPBX Support department via email at support@virtualpbx.com or via phone at 888.825.0800 option 2 to with any questions you may have.

As a part of our award-winning open systems initiative, our phones will work with a wide variety of other routers. For more information, please visit our Recommended Routers page at https://www.virtualpbx.com/services/recommended-routers//.