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Archives: April 2014

Even More VirtualPBX Voice and Faxmail Features You Can Rely On
April 29th, 2014

Here at VirtualPBX, we understand how frustrating it can be to miss that important call you’ve been waiting for… so we’ve gone ahead and created the best features in the industry to ensure you never have to miss another phone call again. With our unique voice and fax messages options, receiving communications is more convenient than ever. You can get a voicemail or be alerted of a fax message awaiting your reply via email, pager, web, and even text message.
Aside from never-full mailboxes, centralized messaging, voicemail interrupt, and fax viewing options, below are even more benefits you receive when you choose a VirtualPBX business phone system.

  • Personal greeting
    Give your callers a distinctive greeting and allow your personality shine through. With a customized voicemail greeting, callers can hear your voice rather than a traditional recording.
  • Phone, email, and web notifications
    Depending on the nature of your business, it can be crucial to know when you have a new voicemail or fax message awaiting your reply. With the VirtualPBX system, you can be alerted via email notification, pager, web, or even through text messages sent directly to your cell phone.
  • Phone, email, and web message delivery
    Now you can retrieve your messages from almost anywhere. Get them via any touchtone telephone, routed to your email as .wav files, or from any computer with Internet access and speakers.
  • Automatic callback
    How many times have you wanted to return a call only to realize that the caller didn’t leave a phone number? With VirtualPBX, you can return a call to the number from which the message was left with one button – no manual phone number entry is necessary.

Call VirtualPBX at 1 (888) 825-0800 to learn more about our voice and faxmail options today. We look forward to hearing from you!

Never Miss Another Important Call with VirtualPBX Voice and Faxmail Options
April 16th, 2014

VirtualPBX prides itself on offering the top features in the industry. One feature that will prevent you from ever missing another important call again, even if you’re on the road, is our voice and fax messages feature. We understand the frustration of missing important phone calls and faxes, so we’ve done our best to ensure that you are connected to your clients, customers, employees, and partners at all times.
From never-full mailboxes, centralized messages, voicemail interrupt, and fax viewing options, we have our bases covered… do you? Check just a few of the benefits below when you use VirtualPBX.

  • Never-full mailboxes
    Tired of running out of room in your virtual mailbox? VirtualPBX offers the option to automatically open more message space for you when your mailbox becomes full. We move older messages out to make room for any new messages. Your old messages are archived for two weeks so you have plenty of time to recover them or choose to have the message file sent to your email which you can then save indefinitely.
  • Centralized messaging
    We understand the importance of having more than one phone with its own voicemail, especially when you’re running a business. Rather than searching through each voicemail separately to check your messages, we’ve developed a way to let you centralize all of your messages within a single system.
  • Voicemail interrupt
    Your VirtualPBX extensions can listen to callers in real-time as they leave a voicemail on your business phone system. You are able to pick up the call at any time, just as you can with a traditional home answering machine, by pressing the pound key.
  • Fax viewing options
    Get incoming faxes automatically, without the need for a fax machine – it will save you time and money. With VirtualPBX, faxes can be delivered as .pdf files via our web tool or through your email.

Learn more about our voice and faxmail options today. Call VirtualPBX at 1 (888) 825-0800. We look forward to hearing from you!

Enter to Win Free Movie Tickets
January 5th, 2012

Do the increasing costs of movie tickets have you staying at home? If you love seeing movies on the big screen but can’t justify the cost, Virtual PBX has the contest for you. And it couldn’t be easier. Through March 1, 2012, Virtual PBX is offering you a chance to win free movie tickets. All you have to do is send us your best tech tip for using Virtual PBX.

Just think of all the ways you use Virtual PBX in your day-to-day life to improve your business and make your life easier. It could be a way you customize your greetings or use the Virtual PBX reports. Now Pick you favorite example and send Virtual PBX an email explaining how and why you use this particular feature.

Please see one of Virtual PBX’s tech tips below to help you get started:

Tech Tip
Route Callers Using CallerID

Are you in the situation where you need to route your inbound callers to certain extensions, queues, or to a voicemail box based on their caller ID? Do you get annoying calls from the same phone number? Virtual PBX’s AutoRoute feature can handle that for you.

AutoRoute can route a call to any extension, queue, voicemail box, or even block the caller by using some or all of the caller ID. AutoRoute is located under the Admin tab in the web interface. Just create a new entry, enter a portion or all of the caller ID, and then select the Route Action.

To enter, reply to this message or send an email to sales@virtualpbx.com with the following information:

  • Your name and the phone number where we can best reach you
  • Company name
  • Mailing address (to send your movie tickets)
  • Approval to reprint your tip using your name and company name
  • Your tip

Virtual PBX will send two free movie tickets for tips we quote on our web site or include in emails, and your business will get some free publicity.

Virtual PBX Reports
June 30th, 2011

Knowing the trends in your caller traffic is important in making informed, timely business decisions.  With Virtual PBX’s 16 real-time web-based reports you can analyze your call traffic in numerous ways.  All reports can be exported as a CSV into your preferred spreadsheet or as XML into your customer relationship management (CRM) database. You can also run multiple report results simultaneously.  So what are the various reports and how can you use them to best benefit your company?

The first report available to you is the Extension Incoming Call Report. This report will help you to gauge your extension owner’s productivity by showing how many calls they took for a certain time period. This report also shows you the call duration, if the call connected, went to voicemail, or was abandoned.  With this report you can also better plan your staffing requirements throughout each day more effectively.

The next report, the Extension Call Summary Report, gives a basic overview of how many calls were taken by each extension.  It will show the total amount of calls per extension and break down the amount of calls connected, going to voicemail, voicemail abandoned and abandoned.

You can also keep track of how your ACD Queues and the agents in those queues are performing with the Queue Call Summary Report.  For each ACD queue, this report will show you the overall number of calls offered to the queue, number of calls actually answered, number of calls that ended up going to voicemail, as well as the number of calls that were abandoned – in other words, the caller hung up before they were successfully answer by an agent.

If you want to make sure you have the right amount of queue coverage during certain times of the day, the Call arrival Pattern Report is perfect for you.  This report will clearly show you peaks and valleys in call traffic.  You can select the report start and end dates, time increments (15 min, 30 min, or 1 hour), select which ACD queues, as well as which Virtual PBX phone numbers.  You can even export this report to a bar chart for easier reading.

Just using the above four reports could vastly improve the success of your business.  Imagine what you could accomplish with all 16 real-time reports in your hands!  Be sure to read our next blog post to find out more about how the Virtual PBX reports can streamline your business.

How to Prepare your Small Business for Summer
June 23rd, 2011

Spring is over and summer has finally arrived. People are turning off their computers and heading out for fun in the sun.  Unfortunately, your business can’t close for the summer, but there is no reason why your business can’t have an enjoyable, successful summer season.  So what are you going to do to prepare your business for summer?

Take a worry free vacation

It can be very stressful for business owners to be away from the office on vacation.  Worrying about missing an important call or losing potential customers can keep you from enjoying a much needed relaxing vacation.  With Virtual PBX, your vacations can always be stress free.

By setting up Virtual PBX’s “follow me calling” feature, extension owners can create a list of phone numbers where they will be available, such as the number of a hotel line, their vacation home, or cell phone. With follow-me from Virtual PBX, you never have to miss an important call because you’re on vacation. We can reach you any place there is a phone.

Work outside and enjoy the long summer days

This is another great way you can use Virtual PBX’s “follow me calling” feature.  Work from a park, your back yard, the beach or anywhere you want to soak up some rays.

Let voicemail screen your calls

When you are on vacation or enjoying the summer with family, allow yourself to return only those calls that are truly important or emergencies.  With every Virtual PBX extension you can listen to callers as they leave you a voicemail message. If you need to take the call, simply press the ‘#’ key to interrupt the caller and start talking live.

Check your voicemail via email

You can even have your messages routed to your email as .wav files so you can listen to them from your computer. Or if you prefer, messages are also available through our Virtual PBX browser-based web portal.  All you need are headphones or speakers.

Promote a summer sale or Event

Use Virtual PBX to promote a summer sale by using our Online Greeting Manager to upload a new auto-attendant greeting.  You can upload your own, record by phone, or order them through the Virtual PBX studios.

Change your Summer Hours

Maybe you’ve increased or decreased your hours for summer.  Use the Day/Night mode settings in your Virtual PBX to play a day mode greeting and a night mode greeting, adjusting the hours per day that you are open.  During night mode, you can send all calls to voicemail so you can enjoy a quiet evening!

FEATURE SPOTLIGHT :: Voicemail Interrupt
June 25th, 2010

In the days of the answering machine, you could always count on listening to the message as it was being recorded and then pick up your phone if you felt compelled to actually speak to that person. With VirtualPBX’s “Voicemail Interrupt” feature, we give you the same option, AND we make it easy!

When you get a virtual PBX call, you receive a Call Preview Detail message instructing you as follows:

To accept the call, press #

To send the caller to voicemail and silently screen the caller’s message, press *. To reconnect to the caller, press #

If you press * to send the caller to voicemail, simply wait on the line to hear your caller’s message as they’re recording it. If you decide you want to take the call, press the # key to interrupt the voicemail and connect to the caller. That’s it! Otherwise, hang up your phone and listen to your caller’s full voicemail later, at your convenience, after you finish up that 1-putt for birdie on the 18th.