Archives: April 2013
New! 3-Way Calling Feature
April 1st, 2013
Now, Virtual PBX customers can use 3-way calling to connect a third person to an existing two-way call.
3-way calling can enhance many aspects of your business, acting as an intermediary in any situation. Examples: connecting a supplier to a customer while you control the discussion, bridging between managers of different departments or easily bringing in another person to give a different perspective, or validate anything that was said. This feature is truly invaluable.
Here’s how it works:
When you’re on a call on one of our VoIP phones, select the Conference option to put that call on hold. When you hear the dial tone, simply dial the other party, and press Conference again to connect the two parties.
We welcome you to review the extensive features and advanced plans offered by VirtualPBX.
Also feel free to leave a comment explaining how you best use 3-way calling to improve your business, or share this blog with your favorite social networks like Facebook and Twitter. To learn more about Virtual PBX call us at 888-825-0800.
Virtual PBX Offers New, Cutting-Edge VoIP Phones
November 6th, 2012
VirtualPBX is excited to introduce three new Panasonic models to our list of top-of-the-line VoIP Phone list. We have added the Panasonic UT 113 Desk Phone, the Panasonic UT 123 Desk Phone and the Panasonic TGP 550B Desk & Cordless Phone.
Panasonic, a global leader in business communications, has a long history of offering state-of-the-art advanced telephony products. Designed to complement your existing communication infrastructures, Panasonic phones are ideal for home office and business environments, providing outstanding voice quality and a wide range of productivity-boosting options all in feature-rich desk phone replacements. They provide functionality and flexibility for optimal business communications.
The UT 113 and UT 123 desk phones are great choices for almost any desktop, with large digital displays, high-quality speakerphones, hold and mute buttons, and more. The main difference between them is the added pass-through Ethernet port on the UT 123 that lets you “daisy-chain” to another Ethernet device. Ethernet connects a VoIP phone to the Internet, and some offices have only one Ethernet port. Using the UT 123, you can plug the phone into the Ethernet port on the wall and then plug your computer into the phone, so you don’t have to run another Ethernet line into your office.
Of special interest is the TGP 550B Desk & Cordless Phone. This set includes a desk phone that you can place where you work the most and a roaming, cordless handset that you can take with you as you move about your office. Both include the great features you expect, like speakerphones and backlit digital displays.
For more details, look at the VoIP Phone list on our website or call us at 888-825-0800, option 1. All of these phones are available for purchase now.
Panasonic SIP phones are a proven, cost-effective endpoint solution for any size business utilizing the latest in Hosted and Open Source PBX technology. Put your business on the cutting edge of communications, with a system that delivers value now… and flexibility for the future.
Preparing your phone system for a storm
November 1st, 2012
As an assist to clients affected by hurricane Sandy this week, we posted information about how to prepare for a big storm and keep communication flowing during the storm. We’re posting it here for reference, since winter is nearly upon us. We hope it will be helpful to any of you that may experience storms in the coming months.
There are some important things you can do to make sure your Virtual PBX phone system keeps your business connected during a storm. Virtual PBX systems are in a hardened co-location facility that is part of the national infrastructure. It has multiple sources of power and connection, coming in through different feeds, and is unlikely to be affected by any storm, no matter how severe. We’ll take your calls as long as the phone companies are still delivering them. The issue is making sure you have some place for us to send them.Whether you’re using our standard Virtual PBX Service or our disaster recovery product, PBX Parachute, we recommend that you do the following:
- Figure out which extensions in your system are the most important for uninterrupted phone calls. This may be all of your extensions.
- Talk with the extension owners for those extensions and get alternative phone numbers where they can be reached during the storm. Suggestions include cellular phones (many cell phones will work even if power is down), home phones if they are staying in town, or phone numbers of relatives they will visit if they are leaving the storm area.
- Change the Call Routing for each of these extensions to include the alternate phone numbers. If there is a specific number they want to be tried first, make that the “Default” number. You can exclude office phone numbers if you are sure the employees won’t be at their office phones.
- Be sure that employees know how to update their Call Routing list as things change. This can be done through any browser or from your smartphone via one of our free apps. Just download the Virtual PBX app from the iPhone App Store or Google Play. If your employees need to learn how to do this, they should run our short Extension Owner QuickStart training.
- Let all of your employees make sure they know how to reach someone in charge if things go wrong, whether it’s related to the phone system, or not. Most companies could benefit from an emergency contact list, that can be used to let people know what’s going on, status of the office, and information about other workers. The best way to do this is to decide which Virtual PBX extensions people should call.
Most important of all, please be safe. We sincerely hope that all goes well with your people, as well as your business. Our thoughts are with you.
The VirtualPBX Team
FREE iPhone and Android App from Virtual PBX
September 28th, 2012
Who doesn’t love free apps? If you have a smart phone, you love apps and there are a ton of them out there providing quick, easy and convenient ways to access nearly everything. And thanks to Virtual PBX, there is now a new free app for you to love.
Virtual PBX has released a helpful new application which breaks the mold in the Hosted PBX Market. Virtual PBX Extension Manager, the new free application for Apple iOS and android devices, makes it easy for Virtual PBX customers to have access to all of the most-used functions of their phone system, directly from their iPhones.
“We’re excited to introduce the first business extension management app with this advanced level of functionality for iPhone users,” said Paul Hammond, CEO of Virtual PBX. “As an iPhone user myself, I love to have the Virtual PBX features I use the most right at my fingertips, and I am certain our customers will appreciate it, too.”
Using a simple, intuitive interface users can manage extensions on multiple Virtual PBX accounts, mark their extensions as unavailable, and even redirect incoming business calls to any of up to four different phones. Virtual PBX’s free application also includes iPhone-based presence management, a feature exclusive to Virtual PBX.
The Virtual PBX Extension Manager App makes presence management available through the user’s phone, allowing them to log in and out of queues as needed. With the use of exclusive intelligent queue algorithms, Virtual PBX reduces caller hold times by not forcing calls to extensions where no one will answer. This means better efficiency for the customer and happier callers. And who doesn’t want happier callers? Have happier callers with the new free app from Virtual PBX.
Virtual PBX Offers New Plans and Free VoIP Phones
July 26th, 2012
VirtualPBX has just made VoIP and hosted phone services more affordable than ever! Prices of VirtualPBX’s usage-based plans have dropped by up to 70% and they’re now offering convenient and cost-effective new annual rates for all plans. What’s more, if you sign up for an annual plan, you can get free VoIP phones, further reducing your phone system costs.
As always, you can still use any kind of phone with VirtualPBX – land line, cellular, or VoIP. And there’s never been any cost for PBX hardware when using our system. Now, you can even get started with Voice over IP (VoIP) technology without buying phones. Remember that using VoIP can eliminate the cost of expensive business phone lines from the phone company. You’ll save money and get better features – it’s a “win-win”.
Furthermore, the free phones offered by VirtualPBX are full-featured Polycom Soundpoint IP 321 phones, the most popular phones in the industry. With this incredible deal, VirtualPBX became the first major Business VoIP provider to offer all the benefits of a hosted VoIP PBX with absolutely no hardware costs, making it more affordable and accessible to everyone.
“Voice over IP telephony often offers reduced costs, which are extremely important in this economy,” said Larry Hettick, principal analyst with Current Analysis. “But up-front cost of buying new phones can be an issue, especially in the small business market. This move by VirtualPBX can help reduce the barrier to entry for their clients and make it easier for businesses to try VoIP.”
Changes to VirtualPBX’s pricing plans and offerings include:
- Flat-rate Plans:
- Unlimited-use plans now start as low as $18.99 per month per user.
- Annual plan customers can receive up to 10 free VoIP phones, a value of $170 per phone.
- No activation fees.
- Usage-based Plans:
- Plans now start as low as $7.99 per month.
- New plans allow customers more minutes at a lower price with savings of up to 70 percent.
- Annual plans include up to 4 free VoIP phones, a value of $170 per phone.
- No activation fees.
“Our new packages eliminate many of the concerns and risks related to deploying a high-quality business VoIP system,” said Paul Hammond, CEO and president of VirtualPBX. “We’re confident that these new plans deliver the highest value available today.”
Virtual PBX Unveils New Flat-rate Plan Benefits
June 26th, 2012
We are excited to announce several changes in our flat-rate plans that will be of immediate benefit to all clients of these plans. The net effect is that everyone on these plans can save even more!
First, the price for our 1 User Flat rate plan has been reduced from $39.99/month down to $34.99/ month. Effective immediately, everyone on a 1-user plan will see a $5 per month reduction in cost.
Second, we are making all ACD queues in flat-rate plans totally free. If you have multiple departments, such as sales, customer service, billing, etc., you can set up a True ACD queue for each one at no additional cost. And you get all the same benefits – skills-based ranking, load balancing, call recording, and everything else – all at no cost. If you’re a smaller company, you can look more professional by setting up additional departments with more queues, while keeping costs low by routing calls to the same employees for each queue. The price of ACD Queues on flat-rate plans was $15.00 per month, each. Now all ACD Queues on Flat Rate plans are Free.
Finally, we’ve cut the cost for additional phone numbers in half! You’ve always received 2 free phone numbers with our flat-rate plans, and additional numbers were $10 per month each. Now, they’re just $5 a month. What can you do with more phone numbers at this new low price?
- Optimize your marketing costs by assigning a separate phone number to each advertisement, campaign or promotion, and see which campaign gets the most calls.
- Get extra direct-dial numbers for your top executives so your most important clients can reach them directly, without going through the auto-attendant.
- Add local phone numbers in multiple cities to give your company a local “feel” and generate more business.
- Add a nationwide toll free number so clients anywhere can reach you for free. It will increase your inbound call volume and will also give you a stronger company image.
All these changes are available immediately to both new and existing clients. For more information, call one of our sales reps at 888-825-0800, option 1.
Virtual PBX Complete is a Complete Success
June 7th, 2012
Nine Consecutive Awards and Huge Growth for VirtualPBX Complete
Called a “cream of the crop” service by its customers, the latest award wining service from Virtual PBX, Virtual PBX Complete, quickly worked its way to the upper echelon of VoIP solutions, delivering an unparalleled complete business phone service.
Unlike other hosted PBX services, VirtualPBX Complete supports the blending of analog and IP telephony while simultaneously incorporating open SIP peering. Eliminating the need for proprietary software and delivering the freedom and flexibility to carry business extensions anywhere around the world through a smartphone, Virtual PBX complete is becoming an essential element for running a successful business.
“The need for business VoIP solutions is high, and we’re excited to have been able to launch such a strong product,” said Greg Brashier, CMO of Virtual PBX.
Since its launch, VirtualPBX Complete has been recognized by several publications including Information Week, eWEEK and TMCnet receiving the following nine awards:
VirtualPBX announced continued strong growth in the 15 months since the launch of its award-winning VirtualPBX Complete business VoIP solution in February 2011, citing a 49.9 percent rise in traffic though the company’s hosted PBX system. With Virtual PBX’s expertise in technology and ability to create some of the most innovative products and services on the market, it is easy to see why they are so popular.
Hosted VoIP PBX Gives You Competitive Enterprise Features
May 17th, 2012
In today’s business world, staying competitive is imperative to running a strong, successful business. To gain a competitive edge, it is important to continuously incorporate new technologies customized to meet customer or client needs while managing costs to stay in budget.
Many businesses today are turning to VoIP to stay competitive. According to recent studies, 50 percent of medium businesses (100-999 employees) claim VoIP will become critical to their business. In-Stat forecasts that active VoIP subscriber rates will triple in 2012, growing from 9 million in 2011 to 29 million.
Virtual PBX offers a business VoIP system that will give you the competitive edge with enterprise features. Here are a few of the key features and advantages of switching to hosted VoIP that will keep your business on the cutting edge…
Enhanced Productivity – Many productivity-enhancing features previously available only through expensive add-ons to traditional PBXs come standard with VoIP from Virtual PBX. These features include advanced call routing, auto attendant, “find me/follow me”, day and night modes, ACD Queues, custom greetings, and caller ID.
Advanced ACD Queues – Virtual PBX offers the most sophisticated ACD capability of any hosted system, through our TrueACD™ technology, an advanced technology that prioritizes, ranks, and manages both the incoming callers and the people waiting to take the calls. ACD queuing is a critical business function, especially for call centers, and needs to be as robust and feature-rich as possible to allow the maximum flexibility for your company.
Work from Anywhere – With a hosted VoIP PBX from Virtual PBX, you can easily work from any location using a VoIP phone, a cellular phone or even a home phone. And you can quickly and easily access the advanced features of your phone system from any location. Simply connect to the Internet and log into your VoIP phone to have access to all the information available in your office system 24/7.
Low total cost of ownership – Analysis show that Virtual PBX VoIP can reduce an organization’s monthly phone costs by 40-80%. Virtual PBX Plans start at just $9.99 per month, or you can get unlimited minutes for as little as $19.99 per user.
Virtual PBX works seamlessly with your existing business environment, helping employees use their phones as efficiently as possible. Virtual PBX’s VoIP Business system has proven beneficial again and again in boosting productivity, increasing customer service and cutting costs.
Enter To Win The New iPad
May 1st, 2012
Virtual PBX is offering you the chance to win The New iPad! That’s right. One lucky person will win their very own New iPad. Even better, we have made it incredibly quick and easy to enter.
All you need to do is LIKE us on Facebook then submit your information on our promotions page here: http://on.fb.me/Hj6Pmg. Easy, right? And you don’t even need to be a customer to win, so spread the word to your friends and family.
This exciting promotion will end on May 31st, 2012, so make sure you get your entry in by 11:59PM PST. We’ll notify our winner on June 1st via the email address provided.
In addition, while you’re on our Facebook page, be sure check out the latest Virtual PBX news, find out what Virtual PBX users like about our service, and catch up on all the amazing history that has made us the first and best Hosted PBX provider.
Virtual PBX Named Finalist in the 2012 Hot Companies and Best Products Awards by Network Products Guide
April 20th, 2012
Unstoppable! Virtual PBX Wins Yet Another Award for Virtual PBX Complete
Virtual PBX (www.virtualpbx.com), the inventor and leading supplier of hosted business phone services, is excited to announce that Network Products Guide, industry’s leading technology research and advisory guide, has named Virtual PBX Complete with VoIP Anywhere a finalist for the 7th Annual 2012 Hot Companies and Best Products Awards in the Voice over IP and Unified Communications category. Winners will be honored in Las Vegas on Tuesday, May 8, 2012 during the 7th annual dinner and presentations.
As the industry’s leading technology research and advisory guide, Network Products Guide plays a vital role in keeping decision makers and end-users informed of the choices they can make in all areas of information technology. The guide follows conscientious research methodologies developed and enhanced by industry experts.
Awards from Network Products Guide, such as the Hot Companies and Best Products Award, are the world’s premier information technology awards created to honor and generate industry wide recognition of the achievements and positive contributions of organizations and IT professionals worldwide in every area. In other words, Network Products Guide only gives these awards to those who honestly deserve them.
“This recognition as a Hot Company and Product finalist validates our position as a company successfully overcoming the communication issues faced by businesses today,” said Greg Brashier, CMO of Virtual PBX. “From the beginning our objective has been to keep communication costs and complexity low so that small- and mid-sized businesses can have the capacity and features to fuel growth and meet their business objectives.”
Virtual PBX Complete with VoIP Anywhere is truly a product you can depend on. Not only has it won more awards than any other hosted PBX service, but it has also won the best awards.