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Archives: November 2012

Virtual PBX Offers New, Cutting-Edge VoIP Phones
November 6th, 2012

VirtualPBX is excited to introduce three new Panasonic models to our list of top-of-the-line VoIP Phone list. We have added the Panasonic UT 113 Desk Phone, the Panasonic UT 123 Desk Phone and the Panasonic TGP 550B Desk & Cordless Phone.

Panasonic, a global leader in business communications, has a long history of offering state-of-the-art advanced telephony products. Designed to complement your existing communication infrastructures, Panasonic phones are ideal for home office and business environments, providing outstanding voice quality and a wide range of productivity-boosting options all in feature-rich desk phone replacements. They provide functionality and flexibility for optimal business communications.

The UT 113 and UT 123 desk phones are great choices for almost any desktop, with large digital displays, high-quality speakerphones, hold and mute buttons, and more. The main difference between them is the added pass-through Ethernet port on the UT 123 that lets you “daisy-chain” to another Ethernet device. Ethernet connects a VoIP phone to the Internet, and some offices have only one Ethernet port. Using the UT 123, you can plug the phone into the Ethernet port on the wall and then plug your computer into the phone, so you don’t have to run another Ethernet line into your office.

Of special interest is the TGP 550B Desk & Cordless Phone. This set includes a desk phone that you can place where you work the most and a roaming, cordless handset that you can take with you as you move about your office. Both include the great features you expect, like speakerphones and backlit digital displays.

For more details, look at the VoIP Phone list on our website or call us at 888-825-0800, option 1. All of these phones are available for purchase now.

Panasonic SIP phones are a proven, cost-effective endpoint solution for any size business utilizing the latest in Hosted and Open Source PBX technology. Put your business on the cutting edge of communications, with a system that delivers value now… and flexibility for the future.

FREE iPhone and Android App from Virtual PBX
September 28th, 2012

 

 

 

 

 

 

 

 

 

 

 

Who doesn’t love free apps? If you have a smart phone, you love apps and there are a ton of them out there providing quick, easy and convenient ways to access nearly everything. And thanks to Virtual PBX, there is now a new free app for you to love.

Virtual PBX has released a helpful new application which breaks the mold in the Hosted PBX Market. Virtual PBX Extension Manager, the new free application for Apple iOS and android devices, makes it easy for Virtual PBX customers to have access to all of the most-used functions of their phone system, directly from their iPhones.

“We’re excited to introduce the first business extension management app with this advanced level of functionality for iPhone users,” said Paul Hammond, CEO of Virtual PBX. “As an iPhone user myself, I love to have the Virtual PBX features I use the most right at my fingertips, and I am certain our customers will appreciate it, too.”

Using a simple, intuitive interface users can manage extensions on multiple Virtual PBX accounts, mark their extensions as unavailable, and even redirect incoming business calls to any of up to four different phones. Virtual PBX’s free application also includes iPhone-based presence management, a feature exclusive to Virtual PBX.

The Virtual PBX Extension Manager App makes presence management available through the user’s phone, allowing them to log in and out of queues as needed. With the use of exclusive intelligent queue algorithms, Virtual PBX reduces caller hold times by not forcing calls to extensions where no one will answer. This means better efficiency for the customer and happier callers. And who doesn’t want happier callers? Have happier callers with the new free app from Virtual PBX.

Virtual PBX Named Finalist in the 2012 Hot Companies and Best Products Awards by Network Products Guide
April 20th, 2012

Unstoppable! Virtual PBX Wins Yet Another Award for Virtual PBX Complete

Virtual PBX (www.virtualpbx.com), the inventor and leading supplier of hosted business phone services, is excited to announce that Network Products Guide, industry’s leading technology research and advisory guide, has named Virtual PBX Complete with VoIP Anywhere a finalist for the 7th Annual 2012 Hot Companies and Best Products Awards in the Voice over IP and Unified Communications category. Winners will be honored in Las Vegas on Tuesday, May 8, 2012 during the 7th annual dinner and presentations.

As the industry’s leading technology research and advisory guide, Network Products Guide plays a vital role in keeping decision makers and end-users informed of the choices they can make in all areas of information technology. The guide follows conscientious research methodologies developed and enhanced by industry experts.

Awards from Network Products Guide, such as the Hot Companies and Best Products Award, are the world’s premier information technology awards created to honor and generate industry wide recognition of the achievements and positive contributions of organizations and IT professionals worldwide in every area. In other words, Network Products Guide only gives these awards to those who honestly deserve them.

“This recognition as a Hot Company and Product finalist validates our position as a company successfully overcoming the communication issues faced by businesses today,” said Greg Brashier, CMO of Virtual PBX. “From the beginning our objective has been to keep communication costs and complexity low so that small- and mid-sized businesses can have the capacity and features to fuel growth and meet their business objectives.”

Virtual PBX Complete with VoIP Anywhere is truly a product you can depend on. Not only has it won more awards than any other hosted PBX service, but it has also won the best awards.

Panasonic Cordless Phones Deliver Business Quality
April 11th, 2012

Panasonic TGP500

Home and office phone systems have come a long way in the past few years. Numerous upgrades have made all types of phones more accessible, including cordless phones.

One of the more notable cordless phones available today is from Panasonic, one of the leading names in telecommunications. The Panasonic TGP500B is a feature rich desk phone replacement with outstanding voice quality and a range of productivity-boosting options.  Integrated with SIP based technology, this cordless phone uses Digital Enhanced Cordless Technology (DECT) to improve call quality and support multiple handsets. Users can add up to 6 DECT cordless handsets to one base.

The Panasonic TGP500B uses new frequencies and digital technology virtually eliminating interference to provide you crystal clear communications. DECT 6.0 ensures there is no interference with wireless networks. With the convenient cordless design, you can have static-free conversations away from the base. The large range is perfect for today’s busy lifestyle, allowing you to escape the confines of the base station and freely walk around you home or office or even outside.

Features of the Panasonic  include:

  • Expandable Cordless Phone System with
    Base Station and 1 cordless handset
  • DECT radio technology
  • 2.1 inch backlit LCD display on handset
  • Includes power supply
  • Wall-mountable base unit
  • Add 5 additional cordless handsets

Overall, the Panasonic TGP500B VoIP Phone is easy to use and deploy, convenient and expandable.  Virtual PBX is proud to announce the addition of this technology to its product line.  The TGP500B model includes both the base station and one handset.  Additional handsets can be ordered under the model number TPA50B.

Save Money and Increase Productivity with SelectRoute™
March 2nd, 2012

Virtual PBX® pioneered ACD queuing for virtual phone systems, and is still way ahead of the competition. ACD queues are used when the caller wants to reach a business function, such as sales or customer service, instead of an individual. Usually, these callers won’t have a name, they just have a need.

However, some businesses want to route calls to an extension or ACD queue that is not a standard business function. This is where SelectRoute™ comes in.

SelectRoute offers call routing capabilities beyond the standard routing features offered by ACD queues. Instead of simply routing the call to the next available agent or a generic queue, SelectRoute routes the call based on direct user input that specifies how the call is to be handled so the call is routed to the correct agent.

Our SelectRoute option lets you route calls automatically based on a wide set of user inputs up to nine digits in length. Ask the user to spell out a product name, a company name, or an account number. The possibilities are limitless with Virtual PBX.

Below are common types of instructions that SelectRoute can support:

  • Route calls by geography: Area code & zip code– Route calls by NPA (Area Code), NPA-NXX (Area and Exchange Codes), Zip Code.Have multiple store locations or franchises seamlessly route calls to a single phone number by area code or zip code to the nearest location.
  • Menu Routing – Route calls by menu selection
  • Custom Routing – Route calls according to your own defined needs.  We’ve had clients route to different queues or extension based on the caller entering a model number or a product name.

You can even combine these call routing types to form customized routing to provide the best customer service and to enable your business to operate at optimum efficiency. They can also improve your businesses cost performance by increasing agent utilization and productivity.

A typical business often handles a variety of call types, each requiring a specific skill. The traditional method of reassigning agents with multiple skills to different queues at different times of the day in order make best use of their skills is inefficient.

Virtual PBX and SelectRoute alleviate this problem and enables your business to automatically route calls to the right agents, at the right time regardless of where the agents are located.

With SelectRoute you can even have custom greetings such as “To find the store nearest you, please enter your 5 digit zip code now”. Your caller enters their zip code, and your Virtual PBX system will route them to the appropriate extension or queue. It’s that easy.

But what if the caller enters the wrong information? Don’t worry. We have that covered. In this case, SelectRoute will route the call anywhere you choose, so your caller still gets help even on a bad data entry.

SelectRoute by Virtual PBX will help you create the best custom call routing system designed to fit your needs and send your callers to the right people quickly and easily every time. For more information, please contact our Support team, or call us at 888-825-0800.

Three More Ways to Use Virtual PBX
February 8th, 2012

Create Podcasts – Podcasts are basically audio recordings that can be posted online and downloaded by anyone. Today, more and more businesses and individuals are choosing to communicate via podcasts as an alternative to radio and blogs. Unlike radio and T.V., podcasts are free to subscribe to and create. Interested in creating your own podcast?

Lucky for you, Virtual PBX makes it easy for you to record your own podcast right from your phone. Simply use Virtual PBX’s call recording feature to record an interview, discussion or anything else you want to share with the world. Every Virtual PBX system includes call recording at no added cost. In addition, the call recording feature is greatly customizable and easy to use. Every user with a Virtual PBX extension can record all calls automatically or select calls to record manually by simply pushing #9 during a call.

Have an alternate number – While having a single incoming business number gives your business a unified presence, it can often be very useful to have multiple incoming business numbers. In fact, every Virtual PBX plan can have an unlimited amount of phone numbers as part of the system.

Anyone can benefit from having multiple phone numbers. Let’s say, for example, you want to use one group of employees to answer phone calls for several different business identities. Virtual PBX can answer calls with different greetings on each incoming line and then route the calls to those employees. A preview announcement indicates which business identity was called, so the employee can answer correctly.

Another popular use for multiple numbers is to track response to marketing campaigns. Each advertisement or other marketing activity can include a different telephone number for prospects to get more information. Tracking the incoming activity on each phone number gives a real-time indication of which marketing activity is generating the most calls.

Get a soft phone – Every Virtual PBX system includes VoIP Anywhere technology, which can turn your cellular phone or computer into a full-featured Virtual PBX VoIP phone. Using VoIP phones with your Virtual PBX system adds great new features like direct extension to extension dialing.

Do you want to keep your personal cell phone number private? When you dial out using a softphone registered to VPBX, the caller ID you send is your Virtual PBX number, not your personal cell phone number.

In addition, by making calls through your Virtual PBX system, you can avoid roaming charges. With VoIP Anywhere, you can make calls from around the world through your softphone and Wi-Fi connection, getting U.S. dial tone for free. Don’t waste your money on costly international roaming fees. Call Virtual PBX today and save yourself some hard earned cash.

Virtual PBX Receives 2011 Unified Communications Excellence Award
December 21st, 2011

Virtual PBX Complete with VoIP Anywhere Recognized for Outstanding Innovation

 

Virtual PBX is no stranger to winning telecom awards. In the past two years alone, they have won 11 Product of the year awards, more than any other hosted PBX provider.

Now they have a new award to add to their quickly growing collection of achievements. TMC, a global, integrated marketing company, has named Virtual PBX Complete with VoIP Anywhere as a recipient of its 2011 Unified Communications Excellence Award. The Unified Communications Excellence Awards honor products that have unique features and have made significant contributions in advancing technology in unified communications.

Virtual PBX Comple

te is perfect for small and mid-sized businesses, allowing professionals the freedom to carry their business extensions all over the world.

“Our customers have embraced the idea of attaining freedom to access VoIP business features on any smart device, which reflects our dedication to delivering a quality and cost-efficient product,” explains Greg Brashier, CMO of Virtual PBX. “This recognition reflects our dedication to meet our customers’ need for products and services that deliver powerful value while reducing their operational costs.”

Rich Tehrani, CEO of TMC gave his “Congratulations to the entire team at Virtual PBX for their commitment to advancing UC technologies” and commented, “we look forward to future innovations.”

Unified Communications Excellence Award winners are published in the November 2011 issue of INTERNET TELEPHONY magazine.

For more information, please visit www.tmcnet.com.

Analog Telephone Adapter
November 17th, 2011

Analog Telephone Adapters (ATA’s) turn a standard analog phone device, such as a standard touch-tone phone or a fax machine, into a Voice over IP (VoIP) device.  An analog-to-digital converter, it takes the analog signal from your traditional phone and converts it into digital data which is transmitted over the internet. Conversely, the digital signals received from your internet translate into analog signals you will hear through a telephone headset. This allows you to make calls over the internet without an IP Phone.

The obvious advantage of using an ATA is that you can use the phone you have on hand, either wired or cordless, with any VoIP service. So, if you want to take advantage of VoIP and not lose your favorite phone, an ATA is a great way to go. The same is true for businesses using analog lines.

An ATA needs to have an underlying VoIP service, such as VoIP service from VirtualPBX to work.  Typically, you will get credentials from your VoIP provider that will include a username/URI and a password.  You then need to configure the ATA to use these credentials.  Once you have this done, assuming you’ve attached a phone and the ATA is connected to the internet, calls can be made over the internet to and from the analog phone.

It may be slightly cheaper to use an existing phone with an ATA than it is to buy a new VoIP phone.  However, you won’t have all of the same features that you would usually receive with a VoIP phone.  For example, system directories, call logs, and other features of a VoIP phone won’t be available in the same way on an analog phone.  So if you want the extra features and capabilities, your best bet is an IP Phone. However, if you would rather not invest in a VoIP phone at the moment, an ATA is the way to go for affordable VoIP service. You may lose some features but in some cases you will save money.  You can visit our VoIP Phone List page to compare prices and capabilities of our VoIP and ATA devices.

Some of our clients use ATAs to connect hardware fax machines to their virtual PBX service.  While most clients simply use our virtual fax functions for both inbound and outbound faxing, some people want to employ a standard hardware fax machine.  It gives them a paper printout of their fax and may fit better into existing processes.  Typically, this is done by setting up a VoIP-enabled extension for faxing and then using an ATA to connect the fax machine. Adding a fax phone number that rings directly to the fax extension allows the fax machine to work just like it would on a separate analog phone line, at a fraction of the cost.

VirtualPBX sells and supports the Cisco/Linksys SPA2102 ATA.  Other ATAs may work with our service, but we’ve found that some don’t handle faxing well.  For more information, give us a call at 888-825-0800.  We’re here to help!

You Can Rely on VoIP
November 2nd, 2011

As VoIP is such a new technology, you may wonder how reliable it is. Communication is key to any business, so it must be reliable.  Most companies rely on multiple forms of communication, including telephones, email, web services, and more.  Of all these communication types, phone calls demand the highest level of instant interaction, and any delay or trouble with a phone call is noticed more quickly.  So call quality and reliability of your phone service are critical.  A major interruption in service can greatly impact a company’s performance and have far-reaching consequences and even poor call quality reflects negatively on your business. Inconsistent or unreliable phone service is simply unacceptable. So, if you are considering switching from a traditional phone service to a VoIP phone service, you may wonder if VoIP is something you can rely on.

Simply put, today, VoIP can be extremely reliable. VoIP has been around long enough for all the big issues to be worked out. With a good VoIP provider and solid internet service, problems such as latency, jitter, static, and dropped calls have been eliminated. Interestingly, the reasons some people worry about using VoIP – sound quality, dropped calls, intermittent loss of service – are the same concerns that afflicted the original PSTN (Public Switched Telephone Network) phone system. PSTN quality has continued to improve over its many years of use, and old-style analog phone systems using copper wires for connection have become the standard for call quality.  VoIP is still undergoing important changes, but by selecting the right VoIP provider, you can already get quality and reliability that rivals analog connectivity.   VoIP communication services are progressing and evolving faster than ever and the issues associated with VoIP are quickly becoming a thing of the past.

In fact, now VoIP telephone service can be even more reliable than traditional telephone service and provide better features at a lower price. VoIP telephones will often work in situations when traditional telephone services won’t.  Suppose, for example, that you need to work from both home and office.  With VoIP, you can have service anywhere you have an internet connection. So even if you loose internet connection in your home or office, you can make and receive phone calls from any internet connection anywhere, whether you take calls on your desktop VoIP phone or a softphone on your computer or smart phone.  And the internet itself  is very reliable. It has built in redundancy, routing packets around any failing links.  The biggest reliability issue will be with your own Internet Service Provider (ISP), so you’ll want to select a provider that has a solid reputation for reliability.  To check your current service, you can run our VoIP Test and see the bandwidth, jitter, latency, and packet loss associated with your current connection..

In addition, the sound quality of a VoIP call can be as good if not better than a call made through traditional landline services.  This is because with VoIP, your voice breaks down to a digital form, which can be exactly reproduced at the other end of the call, unlike with landlines which can inject noise or lose strength over distance.

The real question in VoIP reliability may be in your choice of VoIP provider.  You’ll want to choose a company with a strong reputation for reliability, and know what they do to make sure your phone system stays up and running, all the time. VirtualPBX has taken all the precautions to ensure you will have the most reliable VoIP service available.  Our service runs in a secure, hardened data facility that is part of our national infrastructure.  It has many sources of power, carriers, and lines, including primaries and multiple backups in each area.  In addition, we’ve built the whole system with reliability in mind.  Every component has multiple backups and redundancy.  So if a component fails, your calls are not affected.  In most cases, over half of our equipment could fail and you’d still get your calls.  This is one of the reasons Virtual PBX is so well known for its reliability and quality.  For more information, check out the Quality and Reliability page of our website at http://www.virtualpbx.com/learn-more/quality-reliability/.

Virtual PBX Receives 2011 Internet Telephony Excellence Award
October 20th, 2011

VirtualPBX Complete Honored For Exceptional IP Communications Solutions

VirtualPBX, the pioneer and leader in hosted PBX phone systems, is proud to announce the company has won another major Telecom industry award.  INTERNET TELEPHONY magazine has named Virtual PBX Complete as a recipient of the 2011 INTERNET TELEPHONY Excellence Award. This is the third consecutive win for VirtualPBX who also has won the award in 2009 and 2010.

Erik Linask, Group Editorial Director for TMC, explains they choose companies “through an extensive application process and with support of their customers who verified outstanding achievement in the IP Communications solutions.”  He added, “Virtual PBX Complete has excelled in delivering cutting-edge solutions. Its customers are extremely pleased and have offered their testaments of support.”

Customers of VirtualPBX love VirtualPBX Complete for its distinctive blend of traditional analog and IP telephony, designed with the small- and mid-size business in mind. Incorporating Open VoIP Peering capabilities, VirtualPBX Complete eliminates the need for proprietary software, allowing users the freedom and flexibility to carry business extensions anywhere around the world.

For more information on VirtualPBX and this award, please click here.