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Archives: November 2012

VirtualPBX Offers New, Cutting-Edge VoIP Phones
November 6th, 2012

VirtualPBX is excited to introduce three new Panasonic models to our list of top-of-the-line VoIP Phone list. We have added the Panasonic UT 113 Desk Phone, the Panasonic UT 123 Desk Phone and the Panasonic TGP 550B Desk & Cordless Phone.

Panasonic, a global leader in business communications, has a long history of offering state-of-the-art advanced telephony products. Designed to complement your existing communication infrastructures, Panasonic phones are ideal for home office and business environments, providing outstanding voice quality and a wide range of productivity-boosting options all in feature-rich desk phone replacements. They provide functionality and flexibility for optimal business communications.

The UT 113 and UT 123 desk phones are great choices for almost any desktop, with large digital displays, high-quality speakerphones, hold and mute buttons, and more. The main difference between them is the added pass-through Ethernet port on the UT 123 that lets you “daisy-chain” to another Ethernet device. Ethernet connects a VoIP phone to the Internet, and some offices have only one Ethernet port. Using the UT 123, you can plug the phone into the Ethernet port on the wall and then plug your computer into the phone, so you don’t have to run another Ethernet line into your office.

Of special interest is the TGP 550B Desk & Cordless Phone. This set includes a desk phone that you can place where you work the most and a roaming, cordless handset that you can take with you as you move about your office. Both include the great features you expect, like speakerphones and backlit digital displays.

For more details, look at the VoIP Phone list on our website or call us at 888-825-0800, option 1. All of these phones are available for purchase now.

Panasonic SIP phones are a proven, cost-effective endpoint solution for any size business utilizing the latest in Hosted and Open Source PBX technology. Put your business on the cutting edge of communications, with a system that delivers value now… and flexibility for the future.

Preparing your phone system for a storm
November 1st, 2012

As an assist to clients affected by hurricane Sandy this week, we posted information about how to prepare for a big storm and keep communication flowing during the storm.  We’re posting it here for reference, since winter is nearly upon us.  We hope it will be helpful to any of you that may experience storms in the coming months.

There are some important things you can do to make sure your Virtual PBX phone system keeps your business connected during a storm. Virtual PBX systems are in a hardened co-location facility that is part of the national infrastructure. It has multiple sources of power and connection, coming in through different feeds, and is unlikely to be affected by any storm, no matter how severe. We’ll take your calls as long as the phone companies are still delivering them. The issue is making sure you have some place for us to send them.Whether you’re using our standard Virtual PBX Service or our disaster recovery product, PBX Parachute, we recommend that you do the following:

  1. Figure out which extensions in your system are the most important for uninterrupted phone calls. This may be all of your extensions.
  2. Talk with the extension owners for those extensions and get alternative phone numbers where they can be reached during the storm. Suggestions include cellular phones (many cell phones will work even if power is down), home phones if they are staying in town, or phone numbers of relatives they will visit if they are leaving the storm area.
  3. Change the Call Routing for each of these extensions to include the alternate phone numbers. If there is a specific number they want to be tried first, make that the “Default” number. You can exclude office phone numbers if you are sure the employees won’t be at their office phones.
  4. Be sure that employees know how to update their Call Routing list as things change. This can be done through any browser or from your smartphone via one of our free apps. Just download the Virtual PBX app from the iPhone App Store or Google Play. If your employees need to learn how to do this, they should run our short Extension Owner QuickStart training.
  5. Let all of your employees make sure they know how to reach someone in charge if things go wrong, whether it’s related to the phone system, or not. Most companies could benefit from an emergency contact list, that can be used to let people know what’s going on, status of the office, and information about other workers. The best way to do this is to decide which Virtual PBX extensions people should call.

Most important of all, please be safe. We sincerely hope that all goes well with your people, as well as your business. Our thoughts are with you.

The VirtualPBX Team

FREE iPhone and Android App from Virtual PBX
September 28th, 2012

 

 

 

 

 

 

 

 

 

 

 

Who doesn’t love free apps? If you have a smart phone, you love apps and there are a ton of them out there providing quick, easy and convenient ways to access nearly everything. And thanks to Virtual PBX, there is now a new free app for you to love.

Virtual PBX has released a helpful new application which breaks the mold in the Hosted PBX Market. Virtual PBX Extension Manager, the new free application for Apple iOS and android devices, makes it easy for Virtual PBX customers to have access to all of the most-used functions of their phone system, directly from their iPhones.

“We’re excited to introduce the first business extension management app with this advanced level of functionality for iPhone users,” said Paul Hammond, CEO of Virtual PBX. “As an iPhone user myself, I love to have the Virtual PBX features I use the most right at my fingertips, and I am certain our customers will appreciate it, too.”

Using a simple, intuitive interface users can manage extensions on multiple Virtual PBX accounts, mark their extensions as unavailable, and even redirect incoming business calls to any of up to four different phones. Virtual PBX’s free application also includes iPhone-based presence management, a feature exclusive to Virtual PBX.

The Virtual PBX Extension Manager App makes presence management available through the user’s phone, allowing them to log in and out of queues as needed. With the use of exclusive intelligent queue algorithms, Virtual PBX reduces caller hold times by not forcing calls to extensions where no one will answer. This means better efficiency for the customer and happier callers. And who doesn’t want happier callers? Have happier callers with the new free app from Virtual PBX.

Hosted VoIP PBX Gives You Competitive Enterprise Features
May 17th, 2012

In today’s business world, staying competitive is imperative to running a strong, successful business. To gain a competitive edge, it is important to continuously incorporate new technologies customized to meet customer or client needs while managing costs to stay in budget.

Many businesses today are turning to VoIP to stay competitive. According to recent studies, 50 percent of medium businesses (100-999 employees) claim VoIP will become critical to their business. In-Stat forecasts that active VoIP subscriber rates will triple in 2012, growing from 9 million in 2011 to 29 million. 

Virtual PBX offers a business VoIP system that will give you the competitive edge with enterprise features. Here are a few of the key features and advantages of switching to hosted VoIP that will keep your business on the cutting edge…

Enhanced Productivity – Many productivity-enhancing features previously available only through expensive add-ons to traditional PBXs come standard with VoIP from Virtual PBX. These features include advanced call routing, auto attendant, “find me/follow me”, day and night modes, ACD Queues, custom greetings, and caller ID.

Advanced ACD Queues – Virtual PBX offers the most sophisticated ACD capability of any hosted system, through our TrueACD™ technology, an advanced technology that prioritizes, ranks, and manages both the incoming callers and the people waiting to take the calls. ACD queuing is a critical business function, especially for call centers, and needs to be as robust and feature-rich as possible to allow the maximum flexibility for your company.

Work from Anywhere – With a hosted VoIP PBX from Virtual PBX, you can easily work from any location using a VoIP phone, a cellular phone or even a home phone. And you can quickly and easily access the advanced features of your phone system from any location. Simply connect to the Internet and log into your VoIP phone to have access to all the information available in your office system 24/7.

Low total cost of ownership – Analysis show that Virtual PBX VoIP can reduce an organization’s monthly phone costs by 40-80%. Virtual PBX Plans start at just $9.99 per month, or you can get unlimited minutes for as little as $19.99 per user.

Virtual PBX works seamlessly with your existing business environment, helping employees use their phones as efficiently as possible. Virtual PBX’s VoIP Business system has proven beneficial again and again in boosting productivity, increasing customer service and cutting costs.

Enter To Win The New iPad
May 1st, 2012

Virtual PBX is offering you the chance to win The New iPad! That’s right. One lucky person will win their very own New iPad. Even better, we have made it incredibly quick and easy to enter.

All you need to do is LIKE us on Facebook then submit your information on our promotions page here: http://on.fb.me/Hj6Pmg. Easy, right? And you don’t even need to be a customer to win, so spread the word to your friends and family.

This exciting promotion will end on May 31st, 2012, so make sure you get your entry in by 11:59PM PST. We’ll notify our winner on June 1st via the email address provided.

In addition, while you’re  on our Facebook page, be sure check out the latest Virtual PBX news, find out what Virtual PBX users like about our service, and catch up on all the amazing history that has made us the first and best Hosted PBX provider.

Panasonic Cordless Phones Deliver Business Quality
April 11th, 2012

Panasonic TGP500

Home and office phone systems have come a long way in the past few years. Numerous upgrades have made all types of phones more accessible, including cordless phones.

One of the more notable cordless phones available today is from Panasonic, one of the leading names in telecommunications. The Panasonic TGP500B is a feature rich desk phone replacement with outstanding voice quality and a range of productivity-boosting options.  Integrated with SIP based technology, this cordless phone uses Digital Enhanced Cordless Technology (DECT) to improve call quality and support multiple handsets. Users can add up to 6 DECT cordless handsets to one base.

The Panasonic TGP500B uses new frequencies and digital technology virtually eliminating interference to provide you crystal clear communications. DECT 6.0 ensures there is no interference with wireless networks. With the convenient cordless design, you can have static-free conversations away from the base. The large range is perfect for today’s busy lifestyle, allowing you to escape the confines of the base station and freely walk around you home or office or even outside.

Features of the Panasonic  include:

  • Expandable Cordless Phone System with
    Base Station and 1 cordless handset
  • DECT radio technology
  • 2.1 inch backlit LCD display on handset
  • Includes power supply
  • Wall-mountable base unit
  • Add 5 additional cordless handsets

Overall, the Panasonic TGP500B VoIP Phone is easy to use and deploy, convenient and expandable.  Virtual PBX is proud to announce the addition of this technology to its product line.  The TGP500B model includes both the base station and one handset.  Additional handsets can be ordered under the model number TPA50B.