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Archives: April 2014

Even More VirtualPBX Voice and Faxmail Features You Can Rely On
April 29th, 2014

Here at VirtualPBX, we understand how frustrating it can be to miss that important call you’ve been waiting for… so we’ve gone ahead and created the best features in the industry to ensure you never have to miss another phone call again. With our unique voice and fax messages options, receiving communications is more convenient than ever. You can get a voicemail or be alerted of a fax message awaiting your reply via email, pager, web, and even text message.
Aside from never-full mailboxes, centralized messaging, voicemail interrupt, and fax viewing options, below are even more benefits you receive when you choose a VirtualPBX business phone system.

  • Personal greeting
    Give your callers a distinctive greeting and allow your personality shine through. With a customized voicemail greeting, callers can hear your voice rather than a traditional recording.
  • Phone, email, and web notifications
    Depending on the nature of your business, it can be crucial to know when you have a new voicemail or fax message awaiting your reply. With the VirtualPBX system, you can be alerted via email notification, pager, web, or even through text messages sent directly to your cell phone.
  • Phone, email, and web message delivery
    Now you can retrieve your messages from almost anywhere. Get them via any touchtone telephone, routed to your email as .wav files, or from any computer with Internet access and speakers.
  • Automatic callback
    How many times have you wanted to return a call only to realize that the caller didn’t leave a phone number? With VirtualPBX, you can return a call to the number from which the message was left with one button – no manual phone number entry is necessary.

Call VirtualPBX at 1 (888) 825-0800 to learn more about our voice and faxmail options today. We look forward to hearing from you!

Never Miss Another Important Call with VirtualPBX Voice and Faxmail Options
April 16th, 2014

VirtualPBX prides itself on offering the top features in the industry. One feature that will prevent you from ever missing another important call again, even if you’re on the road, is our voice and fax messages feature. We understand the frustration of missing important phone calls and faxes, so we’ve done our best to ensure that you are connected to your clients, customers, employees, and partners at all times.
From never-full mailboxes, centralized messages, voicemail interrupt, and fax viewing options, we have our bases covered… do you? Check just a few of the benefits below when you use VirtualPBX.

  • Never-full mailboxes
    Tired of running out of room in your virtual mailbox? VirtualPBX offers the option to automatically open more message space for you when your mailbox becomes full. We move older messages out to make room for any new messages. Your old messages are archived for two weeks so you have plenty of time to recover them or choose to have the message file sent to your email which you can then save indefinitely.
  • Centralized messaging
    We understand the importance of having more than one phone with its own voicemail, especially when you’re running a business. Rather than searching through each voicemail separately to check your messages, we’ve developed a way to let you centralize all of your messages within a single system.
  • Voicemail interrupt
    Your VirtualPBX extensions can listen to callers in real-time as they leave a voicemail on your business phone system. You are able to pick up the call at any time, just as you can with a traditional home answering machine, by pressing the pound key.
  • Fax viewing options
    Get incoming faxes automatically, without the need for a fax machine – it will save you time and money. With VirtualPBX, faxes can be delivered as .pdf files via our web tool or through your email.

Learn more about our voice and faxmail options today. Call VirtualPBX at 1 (888) 825-0800. We look forward to hearing from you!

True 800 Numbers Available
February 3rd, 2012

Since their development in the late 1960’s as an alternative to collect calling, toll free numbers have become increasingly popular.  Not long after their release, companies began to notice people preferred to do business with firms that had 800 numbers.

Over time, the original toll free numbers, those beginning with the digits “800” started becoming rare as more companies realized their importance in establishing a strong businesses presence. Additional toll free numbers starting with the prefixes 888, 877, 866, and 855 have been made available, but the original 800 numbers have become hard to get, and if you actually find one, they can be quite expensive.  Now, however, Virtual PBX has acquired a large block of these hard-to-get true 800 numbers, and we’re making them available at a very low cost.

Marketing Advantages of Having an 800 Number

  • Studies indicate companies receive more business advertising with an 800 number over any other phone number, no matter the type of business or the target market. An ad with a toll free 800 number almost always out performs the exact same ad without a toll free number. It is almost expected that a business will have a toll free number and businesses without one are potentially missing out on tons of sales opportunities.
  • An 800 prefix number is going to be a solid foundation for all your advertising. That “8-0-0″ gives your company an instant lift in trust, a more professional appearance, and virtually eliminates customer misdials. It’s rare in the business world that you find something that costs so little and provides so much in return.
  • The IDM institute of direct marketing discloses that having a toll free phone number for your customers to call can increase your response rate by 180%, another good reason to seriously think about using a 1- 800 number.

No Confusion

  • All the advertising in the world won’t make your phones ring if your audience can’t remember your phone number. 800 numbers are much more memorable and should be a critical part of your marketing effort.
  • Many people still wonder whether numbers other than true 8-0-0 numbers are toll free.A 2011 consumer research study found that 97% of consumers recognize the 800 exchange as toll-free, but few connected with the newer toll-free exchanges like 888, 877 and 866.

Credibility and Enhanced Corporate Image

  • A 1-800 number can improve your company’s image. It can help you establish a large, trustworthy presence with your client and prospects. Using toll free numbers will tell your customers that you are stable, professional, and serious. Even if you work out of your home, consumers often assume a toll-free 800 number is associated with a large company.
  • Moreover, toll free numbers expand your territorial reach encouraging people to call you from across the country or the world. Get an 800 number and put you company on a par with large corporations.

Here at Virtual PBX we recognize the benefits of allowing clients to call you for free, and have made it easy and affordable for anyone to get their own toll free number.  And we now have more true 800 numbers available than ever before.  We’re offering these numbers to clients at a reduced price for a limited time.  Contact us today to get yours.

Are You Ready for 2012?
January 11th, 2012

5 ways to start the New Year right

With the end of 2011 at our heels, it is time to look ahead to 2012. Focus on setting your goals and putting plans is place to achieve them. Need some help? Here are five ways Virtual PBX can help you start the new year with a bang.

  1. Examine your History – One great way a business can plan ahead for the New Year is to look at data collected from the previous year. Use you Virtual PBX reports to analyze your call stats from 2011 to help you staff more appropriately. Run a Call arrival Pattern Report to see what times of day you took the most calls. This report will clearly show you peaks and valleys in call traffic. This way you know what hours and in which queues to staff more representative.
  2. Use Call Recording to Monitor Agent Effectiveness – Using free call recording, managers are able to ensure rules are being followed, representatives are giving the best possible customer service, and customers are given accurate information. You can also use the call recording feature to train new employees.
  3. Save Money by using VoIP Phones and Soft Phones – There is never a bad time to save money so why not start saving this year. With Virtual PBX Complete, most companies will save between 40% and 80% on monthly phone costs. Use our VoIP phone service with a VoIP phone or soft phone and stop paying for expensive analog phone lines.
  4. Improve your Greetings – The main greeting is the first thing a caller hears when calling your number. This greeting should welcome callers and direct them to your departments and information. With Virtual PBX, there are multiple ways to customize your main greeting and make your small business sound like a big company. For instance, you can create different daytime and nighttime greetings and use our Day/Night scheduler to switch between them automatically.
  5. Keep up with the Latest Virtual PBX News and Offers – Make sure to check out our Virtual PBX Facebook page to hear first about news, new products and special offers. In addition, read tips to help you grow your business and connect with other business owners.
Small Business, Big Savings
September 19th, 2011

One important factor in running any successful business of any size is to keep control of the money flowing out of the door.  This is particularly true for small businesses with little help from investors. In today’s economy, small business owners know first hand the importance of cutting costs within their business to ensure growth of the company.  The goal is the stretch their dollars as far as possible to keep the bottom line as high as possible.

Below are some suggestions to help you cut down on business expenses and increase the bottom line.

Monitor usage of office supplies.
This is a great way to quickly and easily cut costs. Purchasing office supplies can often be major expense for any business, even a small home business. Thousands of dollars can fly right out the window when office supplies are misused. Simply adjusting how you use and buy these supplies can save you a considerable amount of money. Before you buy supplies such as pens and paper, double check to make sure you are out.  In addition, put the supplies in a locked room so employees are not tempted to grab things they may not really need.

Don’t Just Buy Individual Items
You can save money by purchasing things in bulk.  You might not think that buying more can save you more, but with the right approach you can pocket significant savings. Over time, smaller purchases can start to add up very quickly.  If there are items you business uses a lot of, research where to get the cheapest per item cost, and buy these items in bulk to save money. For example, instead of buying paper in 500 sheet packs, consider buying a case of 5,000 sheets.

Buy used or reconditioned.
Having the latest and greatest equipment is nice, but not always necessary. You can function just as well by purchasing used equipment, furniture, tools and other business related items. Buying used items for your office can help you stay within your budget.  You can still have a professional image and keep your budget in check when buying used furniture. Start by looking at your local want ads, business closeouts, and auctions. Save your cash for when you really need it. You can always buy new equipment and furniture later.

Check Your Utilities
There is no way you can run a business without utilities such as electricity, cable, and internet. However, there are many ways you can save money on your utilities buy doing a few simple things. Do some research and see if you can choose your provider.  You can also request an energy audit and off-peak usage discount from your utility company. The energy audit is free, and they can give you tips on how to conserve energy and reduce your bill. Get a printout of your energy consumption and see if you can get a discount when your peak usage coincides with their low-point usage.

Another way you can save money on your utilities is to turn down the heat during the winter season. According to the Alliance to Save Energy, for every degree you lower your office temperature during the heating season you can save 5% on your bill.  In addition, make sure the lights are out when no one is in the office.

Use Virtual PBX
Last but not least, simplify your life and save money by using Virtual PBX.  Telecom costs are a major expense in every business.  But you don’t have to pay a lot of money for great service.  By using a VoIP phone and Virtual PBX service to make and receive phone calls, you can save money by getting rid of your landline carrier.  By switching to Virtual PBX you can save 40-80% in traditional phone system and landline costs – a significant relief to your pocketbook!  Virtual PBX provides business communication that is affordable, easy and accessible from anywhere with low monthly fees and no contracts or setup costs.

Is Your Business Changing? Virtual PBX Can Change With You
June 28th, 2011

Virtual PBX’s hosted phone service is flexible and quickly adapts to the changing needs of your growing business.  Easily scalable and constantly updated with new features, Virtual PBX will keep up with your business no matter how fast you change.

With traditional PBX’s, everything must be installed and maintained by on-site IT staff and for a growing business this can get very expensive, both in terms of dollars and time.

With Virtual PBX you can easily add or remove extensions and ACD Queues, switch plans, add Voip phones and make many other changes whenever you need to – and for a fraction of the price!  Everything is in your control.

Virtual PBX also makes it easy for customers to configure the system to meet their changing needs with a simple user interface.  Add a new phone number for that new ad you’re placing in the new magazine, update your main greeting with your new business hours, or route calls to a new employee, all with the click of a button.

Monitor and train new employees with Virtual PBX’s real-time web monitors and call recording.  Keep an eye on when they are logged in and out of ACD queues, when they are receiving calls, as well as when they are marked unavailable.  Also, ensure they are giving the best phone customer service by using free call recording.  You can also use the call recording feature to train new employees.

Use free conference minutes to communicate with employees and customers virtually anywhere in the world.  For ultimate flexibility, each extension owner can have a conference call going on at the same time.

With Virtual PBX you will always have multiple ways to connect with employees, customers, and vendors whenever and wherever your business takes you.

FiftyFlowers.com Chooses Virtual PBX to Save Time, Money and Resources
June 20th, 2011

Online Flower Company Blossoms With Virtual PBX Complete System

As a growing small business with offices and customers all around the world, FiftyFlowers.com knows the importance of maintaining a professional image and keeping employees connected at all times.  Early on they realized the carrier they were using was not up to par with the high level of service they were determined to provide.

In 2007 they found the perfect solution that allowed them to not only keep its worldwide offices running smoothly and employees connected, but also save hundreds of dollars per month.

“Before Virtual PBX we relied on a simplistic 1-800 carrier in Canada that frequently dropped calls,” said Blu Atwood, co-founder and CMO of FiftyFlowers. “We needed a PBX solution that was both scalable and affordable, and our search led us to Virtual PBX. By enabling us to pick from available bundled solutions, we saved a few hundred dollars within a month of deploying the system, while we benefited from all the great features of a traditional PBX.”

With the expensive and resource intensive traditional PBX system out of the way, FiftyFlowers was now able to provide their customers and employees with great customer service, easily utilizing all of Virtual PBX’s numerous features to keep everyone connected.

This past February when Virtual PBX introduced Virtual PBX Complete, FiftyFlowers switched immediately to this new plan, knowing Virtual PBX Complete’s multiple features and flexible options would work perfectly for their growing company.  With Virtual PBX Complete, the company is now able to use a mix of VoIP and landlines, allowing its employees to choose the solution that best fit their needs.

“FiftyFlowers is the perfect example of a growing business that needs a stable phone system in order to provide stellar customer service,” said Paul Hammond, CEO and president of Virtual PBX. “Our Virtual PBX Complete is an all-in-one solution that allows our customers to choose the plan that best suits their needs, without having to skimp on features and reliability.”

 

Virtual PBX Receives Network Products Guide 2011 Hot Companies and Best Products Award
May 19th, 2011

Virtual PBX Complete Selected as a Winner in the Hot Technologies Category

Virtual PBX, once again proving their commitment and drive to constantly create award-winning services, wins Network Products Guide’s 6th Annual 2011 Hot Companies and Best Products Awards in the Hot Technologies category.

Network Products Guide, the industry’s leading technology research and advisory guide, honored winners from all over the world in Las Vegas on Tuesday, May 10, 2011, during the 6th annual dinner and presentations.  The esteemed annual award is the world’s premier information technology award honoring achievements and recognitions in every facet of the IT industry.

The Network Products Guide Award marks the second prestigious honor Virtual PBX has received in less than six months. Virtual PBX Complete — Virtual PBX’s turnkey service for small and mid-size businesses — also recently received Internet Telephony Magazine’s 13th-annual Product of the Year Award.

Receiving the coveted industry award from Network Products Guide further validates Virtual PBX’s position as a company well positioned to ensure their customers have an easy-to-use yet extremely powerful phone system to help present a professional image over the phone to their customers, prospects and employees.

An annual achievements and recognition awards program with active participation from a broad spectrum of industry voices, the coveted annual Hot Companies and Best Products recognition program encompasses the world’s best in organizational performance, products and services, executives and management teams, successful deployments, product management and engineering, support and customer satisfaction, and public relations in every area of information technology.

“This esteemed industry and peer award recognition of Virtual PBX Complete by Network Products Guide is truly an honor,” said Greg Brashier, COO of Virtual PBX. “The recognition in the ‘Hot Technologies’ category demonstrates that Virtual PBX is continuing to meet the needs of our customers by providing solutions that are best-in-class.”

The Results Are In!
March 14th, 2011

Survey says: owners of small and medium-sized businesses see cost savings, improved productivity by adopting virtual office approach.

You may have noticed that the number of people choosing to work from the comfort of  their own homes is increasing as this lifestyle becomes more attractive to workers and employees.  This phenomenon comes as no surprise given that today’s technology and business services make working from home easier than ever.

“Small-and medium-sized business leaders are on the forefront of embracing virtual offices to boost business efficiency, cut costs and provide more flexibility to their workforces,” said Greg Brashier, COO of Virtual PBX. “At Virtual PBX, we’re responding to the needs of this growing population with technology designed to make it easy for them to stay in touch with colleagues and clients. In particular, we’ve seen strong interest in our Virtual PBX Complete solution, which allows our users to leverage the industry’s deepest feature set and the flexibility to use any phone, all at 40-80 percent savings over traditional phone services.”

Virtual PBX, inventor and leading supplier of hosted PBX services, recently learned the effect virtual offices have on businesses, surveying over 600 Small-and-medium business representatives – including CEOs, owners, partners, directors and sales managers.   The survey incorporated a wide range of topics including frequency of virtual office use, perceived effectiveness in a virtual setting, virtual office costs and use of technology that supports virtual offices.  The results were very interesting, to say the least.

Lets start with the top reasons SMBs adopt virtual offices.  According to the survey, the number one reason to work from home, chosen by 61 percent of respondents, was flexibility, followed closely by cost savings (54 percent), geographic distance of staff (42 percent) and the desire to reduce commute time, cost, and pollution (41 percent).

So just how many people work virtually, from home offices, coffee shops and other not-traditional locales?  A whopping 60.9 percent of respondents work from a virtual office almost all the time and 27 percent will work outside the office 2-10 days a month.  In addition 57 percent of survey-takers indicate that half or more of their workforce works outside the office during a typical month.

The below results may be part of the reason working from home is so popular among SMBs:

•   The majority of respondents – 59 percent – feel they are more  effective working from a virtual location than in a traditional office.

•   On the cost-savings front, 43 percent of the SMB leaders reported they save $1,000 or more each month on items such as rent, IT equipment,     phone service and supplies by using a virtual office. (Eight  percent of this group saves more than $10,000/month.)

Cell phones are extremely popular among virtual workers, with 87 percent of respondents using them as a business communications device.  However, landlines are still quite popular, coming in as the second choice at 49 percent.  VoIP phone lines and computer-based VoIP soft phone are used by 25 percent and 20 percent of the survey-takers, respectively.

According to the representatives, having both a local and a toll free number is extremely important in a virtual office, allowing them to appeal to both local customers and those outside their region.  Two-thirds of respondents have a local number for callers to reach them on while the same number also indicated they have a toll-free number.

Disliking “on hold” music, our survey takers much preferred their phone system features include “custom music or messages while on hold”.  This feature was even more popular than built-in conferencing, call forwarding to any phone, and caller preview.

On a racier note, some participants were all too honest when asked what they wear when working virtually. 3 percent of respondents admitted to working from home in their birthday suits!  Of the remaining survey takers, 50 percent prefer the comfort of working in shorts, T-shirt, and flip-flops; 37 percent dress up in business casual attire;  4 percent just stay in their pajamas and 2 percent dress to the nines in formal business attire.

So what did we learn?  Working virtually can help you to be more productive, help you save time and money, and apparently even save some people the hassle of dressing for work in the morning!  Let’s just make sure those particular employees attend the audio-only conference call!

Virtual PBX Adds VoIP Phones and New Flat-Rate Plans!
February 25th, 2011

Polycom SoundPoint IP 335

Virtual PBX Adds Hardware VoIP Phone Support

The time has come — Virtual PBX, provider of the no-compromise business phone system, announced support for hardware VoIP Phones along with new flat-rate plans, fortifying their lineup of industry-leading plans and services. With this, Virtual PBX now controls the phone call from the inbound phone number ALL the way down to the phone on the desktop. You can now have a truly complete phone system integrating phone numbers, free long distance and IP phones into one cost-effective solution.

We now offer two award winning plans from which you, the customer, can choose: the new flat-rate plans and the original usage-based plans. Even better, you don’t have to be on the flat-rate plans to use the VoIP phones – we’ve set up the system to support the phones on either plan. So feel free to pick the plan that works best for you and your business, and also decide how you would like the system to reach you. You can be contacted through the VoIP phone(s) and/or contact phone numbers via a landline or cell phone. The freedom to choose is in your hands.

We also offer you the freedom to save! With Virtual PBX you can simplify your life and your budget by cutting the ties with your landline carrier. There is really no need for a landline anymore seeing as how you can make and receive phone calls using a VoIP phone and your Virtual PBX service. So go on ahead and save that money each month with Virtual PBX Complete. With our phone service you can enjoy a savings of anywhere from 40-80% in traditional phone system and landline costs – that is a huge savings! Given that telecom costs are a major expense in everyday business, Virtual PBX provides business communication that is affordable, easy and accessible from wherever you need to be with a low monthly fee and no contracts or setup costs!

Please see the plan details below and save money with the plan suited for you:

Flat-Rate Plans:

These are your traditional “unlimited” plans that so many companies try to market. However, Virtual PBX does it right as there is a fair-use policy in place (much like every other VoIP phone service out there) that allows 5,000 minutes of inbound minutes per extension, aggregated at the account level. So a 5-user system would include upwards of 25,000 inbound local minutes. That’s amazing. Most companies won’t touch that. Yet, they can have this system for around $150 per month, and that already includes the e911 fees, Federal and FCC taxes. The flat-rate plans are as follows:

  • 1-User: $39.99/mo
  • 4-User: $23.99/mo/ext
  • 10-User: $21.99/mo/ext
  • 20-User: $19.99/mo/ext
  • 50-User: $19.99/mo/ext
  • Extra Extensions: $24.99/mo

Usage-Based Plans:

These plans are what Virtual PBX used to pioneer the hosted phone service market. On these original plans you only pay for the minutes used each month. As the plans go up, you receive a larger block of free minutes and the price for additional minutes becomes cheaper. These plans come with unlimited users and all the same features as the flat-rate plans. Virtual PBX has the following usage-based plans:

  • VPBX-5: $9.99/mo (300 minutes, extra minutes are 6.5 cents/min)
  • VPBX-10: $24.99/mo (600 minutes, extra minutes are 5.8 cents/min)
  • VPBX-20: $44.99/mo (1,000 minutes, extra minutes are 4.7 cents/min)
  • VPBX-50: $94.99/mo (2,500 minutes, extra minutes are 4.4 cents/min

VoIP Phones

Virtual PBX now supports hardware VoIP phones connected to the service. This is a superb addition as now you can make phone calls and show your Virtual PBX caller ID on every outbound call. And you don’t have to use a cellphone or landline to make that outbound call. All you need is an Internet connection. Virtual PBX sells the following phones that arrive pre-configured and ready for use:

  • Polycom SoundPoint IP 321: $99.99 (single ethernet port)
  • Polycom SoundPoint IP 335: $139.99 (ethernet pass-through port; backlit display)
  • Polycom SoundStation IP 5000: $599.99 (conference phone)

With Virtual PBX there is no need to get phones from one provider, calling plans from another, and features from somewhere else. Get it all in one place. If you are looking for a complete, no-compromise business VoIP solution for your business, Virtual PBX is the answer.