Posted on June 2, 2011 by Paul Hammond
Volunteers Field Calls for Victims Using the Joplin Tornado Info Facebook Page thanks to VirtualPBX and PrintsMadeEasy
24 minutes is all the warning the residents of Joplin received to prepare for the F5 tornado that would completely flatten three miles of this small city in Missouri. The devastating tornado has been declared the most deadly in years, leaving in its path at least 139 victims and over 100 missing people.
Surrounded by the mayhem left by the tornado, PrintsMadeEasy (http://www.printsmadeeasy.com) saw first hand that communicating reliable information was nearly impossible and quickly becoming a critical issue. They were determined to help the people of Joplin stay connected by setting-up a support line for the victims and volunteers. Susie Matthews, online operations director at PrintsMadeEasy, quickly contacted VirtualPBX, enlisting their support.
As a longtime customer of VirtualPBX, Susie knew the hosted phone service would be the perfect solution, allowing volunteers to answer questions about drop-off sites for donations, locations of volunteers and hospitals, and to take down missing-person updates.
VirtualPBX responded by providing PrintsMadeEasy with additional phone lines, a local number and automatic call distribution (ACD) queues to help manage the increase in inbound calls. This support line fields calls for the Joplin Tornado Info Facebook page created by PrintsMadeEasy to help the people of Joplin stay connected.
“Because we’re so close to the disaster in Joplin, we did not want to just sit back and watch, especially since most of us are familiar with the places that were hit,” says Matthews. “VirtualPBX has been great by donating its hosted phone system, which has worked well for us in the past, along with a local number for people to call. We encourage anyone interested in joining us in our efforts to give us a call.”
As PrintsMadeEasy donates their free time to taking calls and updating the Joplin Tornado Info Facebook page (http://www.facebook.com/joplintornadoinfo), they may soon need more volunteers. With VirtualPBX, Matthews can quickly and easily create additional extensions for volunteers. PrintsMadeEasy and other volunteers can even make and receive calls on-the-go, as Virtual PBX can allow calls to be directed to any phones anywhere. Volunteers currently working outside the affected area can now provide immediate response.
Such an influx of support and aid required organization, and VirtualPBX was glad to be able to offer some much needed assistance.
“When a longtime customer calls asking for practical help to provide a vital service like their support line, the only reasonable response is ‘yes,'” says Paul Hammond, CEO of VirtualPBX. “After viewing the devastation, it’s heartening to know that we can provide assistance that makes a difference, and we’re grateful to Susie and her team for their hard work. We’re glad we could help.”
To follow along on Facebook about any needs you may have regarding the Joplin disaster please visit http://www.facebook.com/joplintornadoinfo for more information.
Posted on May 19, 2011 by Paul Hammond
Virtual PBX Complete Selected as a Winner in the Hot Technologies Category
Virtual PBX, once again proving their commitment and drive to constantly create award-winning services, wins Network Products Guide’s 6th Annual 2011 Hot Companies and Best Products Awards in the Hot Technologies category.
Network Products Guide, the industry’s leading technology research and advisory guide, honored winners from all over the world in Las Vegas on Tuesday, May 10, 2011, during the 6th annual dinner and presentations. The esteemed annual award is the world’s premier information technology award honoring achievements and recognitions in every facet of the IT industry.
The Network Products Guide Award marks the second prestigious honor Virtual PBX has received in less than six months. Virtual PBX Complete — Virtual PBX’s turnkey service for small and mid-size businesses — also recently received Internet Telephony Magazine’s 13th-annual Product of the Year Award.
Receiving the coveted industry award from Network Products Guide further validates Virtual PBX’s position as a company well positioned to ensure their customers have an easy-to-use yet extremely powerful phone system to help present a professional image over the phone to their customers, prospects and employees.
An annual achievements and recognition awards program with active participation from a broad spectrum of industry voices, the coveted annual Hot Companies and Best Products recognition program encompasses the world’s best in organizational performance, products and services, executives and management teams, successful deployments, product management and engineering, support and customer satisfaction, and public relations in every area of information technology.
“This esteemed industry and peer award recognition of Virtual PBX Complete by Network Products Guide is truly an honor,” said Greg Brashier, COO of Virtual PBX. “The recognition in the ‘Hot Technologies’ category demonstrates that Virtual PBX is continuing to meet the needs of our customers by providing solutions that are best-in-class.”
Posted on March 14, 2011 by Paul Hammond
Survey says: owners of small and medium-sized businesses see cost savings, improved productivity by adopting virtual office approach.
You may have noticed that the number of people choosing to work from the comfort of their own homes is increasing as the virtual office lifestyle becomes more attractive to workers and employees. This phenomenon comes as no surprise given that today’s technology and business services make working from home easier than ever.
“Small-and medium-sized business leaders are on the forefront of embracing virtual offices to boost business efficiency, cut costs and provide more flexibility to their workforces,” said Greg Brashier, COO of Virtual PBX. “At Virtual PBX, we’re responding to the needs of this growing population with technology designed to make it easy for them to stay in touch with colleagues and clients. In particular, we’ve seen strong interest in our Virtual PBX Complete solution, which allows our users to leverage the industry’s deepest feature set and the flexibility to use any phone, all at 40-80 percent savings over traditional phone services.”
Virtual PBX, inventor and leading supplier of hosted PBX services, recently learned the effect virtual offices have on businesses, surveying over 600 Small-and-medium business representatives – including CEOs, owners, partners, directors and sales managers. The survey incorporated a wide range of topics including frequency of virtual office use, perceived effectiveness in a virtual setting, virtual office costs and use of technology that supports virtual offices. The results were very interesting, to say the least.
Lets start with the top reasons SMBs adopt virtual offices. According to the survey, the number one reason to work from home, chosen by 61 percent of respondents, was flexibility, followed closely by cost savings (54 percent), geographic distance of staff (42 percent) and the desire to reduce commute time, cost, and pollution (41 percent).
So just how many people work virtually, from home offices, coffee shops and other not-traditional locales? A whopping 60.9 percent of respondents work from a virtual office almost all the time and 27 percent will work outside the office 2-10 days a month. In addition 57 percent of survey-takers indicate that half or more of their workforce works outside the office during a typical month.
The below results may be part of the reason working from home is so popular among SMBs:
- The majority of respondents – 59 percent – feel they are more effective working from a virtual location than in a traditional office.
- On the cost-savings front, 43 percent of the SMB leaders reported they save $1,000 or more each month on items such as rent, IT equipment, phone service and supplies by using a virtual office. (Eight percent of this group saves more than $10,000/month.)
Cell phones are extremely popular among virtual workers, with 87 percent of respondents using them as a business communications device. However, landlines are still quite popular, coming in as the second choice at 49 percent. VoIP phone lines and computer-based VoIP soft phone are used by 25 percent and 20 percent of the survey-takers, respectively.
According to the representatives, having both a local and a toll free number is extremely important in a virtual office, allowing them to appeal to both local customers and those outside their region. Two-thirds of respondents have a local number for callers to reach them on while the same number also indicated they have a toll-free number.
Disliking “on hold” music, our survey takers much preferred their phone system features include “custom music or messages while on hold”. This feature was even more popular than built-in conferencing, call forwarding to any phone, and caller preview.
On a racier note, some participants were all too honest when asked what they wear when working virtually. 3 percent of respondents admitted to working from home in their birthday suits! Of the remaining survey takers, 50 percent prefer the comfort of working in shorts, T-shirt, and flip-flops; 37 percent dress up in business casual attire; 4 percent just stay in their pajamas and 2 percent dress to the nines in formal business attire.
So what did we learn? Working virtually can help you to be more productive, help you save time and money, and apparently even save some people the hassle of dressing for work in the morning! Let’s just make sure those particular employees attend the audio-only conference call!
Posted on January 14, 2011 by Paul Hammond
VirtualPBX, the pioneers and market leader of the virtual phone system, was honored to received their seventh award from Technology Marketing Corporation (TMC) for their innovative Open VoIP Peering service. This particular award was presented by TMC’s NGN Magazine, the leading resource for communications service providers.
The NGN Leadership Award recognizes the growth and evolution of applications and services designed for next-generation networks and the enabling technologies that make them possible. Virtual PBX was recognized in the Services category.
“This recognition of Virtual PBX’s Open VoIP Peering service is a testament to the company’s continued commitment to providing customers with innovative solutions that meet their demanding business needs,” said Paul Hammond, CEO of Virtual PBX. “Being selected as an NGN Leadership Award winner is truly a mark of distinction and further validates Virtual PBX’s leadership in the VoIP market.”
So far Virtual PBX has received 3 product of the year awards, 2 leadership awards, 1 Product Innovation award and 1 telephony excellence award for the Open VoIP Peering solution they released in November of 2008. No stranger to winning awards, Virtual PBX’s 7th win comes on the heels of their impressive ‘2010 Best Telecommunications Services in San Jose’ award.
The many accolades that Open VoIP Peering has received truly are a testament not only to the company’s strength and dedication in bringing to market the most innovative product conceivable, but also the products immense popularity with Virtual PBX Customers everywhere.
The Open VoIP Peering Solution stands out from the masses, being the only VoIP solution to allow users to choose which option they like on a call-by-call basis to meet their individual needs. In addition, unlike competitors who charge extra for proprietary digital-enabled phone extensions, with Virtual PBX there is no additional cost for accessing soft phones.
“Virtual PBX was recognized for its exceptional work in advancing NGN services and technologies. Open VoIP Peering has proven exceptional and its innovation has contributed to the transformation of the industry,” stated Rich Tehrani, CEO, TMC. “Congratulations to the entire team at Virtual PBX, and I look forward to more innovations in the coming year.”
The 2010 NGN Leadership Award winners can be found in the May/June 2010 issue of NGN Magazine.
For more information, please visit www.tmcnet.com.
Posted on August 18, 2010 by Paul Hammond
If you’ve ever called a customer using your home phone or cell phone, thanks to caller ID, then you’ve also given away your personal number. And if you’ve ever had a client or business partner who is, shall we say, enthusiastic about staying in contact, this can be an issue. Even in this day and age of distancing ourselves from the traditional 9-5 and international remote working options that blur the lines between work time and free time, nobody wants to have their personal lines going off when it’s time to be left alone. That’s why it’s so important to keep your private numbers private and your work numbers for just that, work. But because that’s increasingly difficult with the nearly 24-hour business cycle that some segments operate in, it’s just as helpful to show your company phone number from any phone you’re working from.
Show Your Company Phone Number from Any Phone
There, not that you’ve said what you want to do, it’s just a matter of making it happen, right? More or less. In fact, with the right technology at your disposal, you can eventually make it so that any phone is a work phone. If that sounds like magic then let us be the wizards and witches of your business telephone dreams! With an advanced business telephone system powered by VoIP (Voice over Internet Protocol), you and your employees can have the final say over what numbers get shown over the caller ID of the people you dial-out to. That means that for businesses operating on one of the Dash Business Phone Plans from VirtualPBX, switching and assigning the caller ID is as simple as a few clicks of the mouse. Thanks to Dash’s simple and intuitive interface, there are a couple of different ways to show your company phone number from any phone.
How to Show Your Company Phone Number from Any Phone
Initially and by default, Caller ID on Dash is set at the account level which means that every device on the account will show the name and number of the business as you’d like it to appear. That would automatically cover every device that is connected to your company’s pooled number of minutes from mobile devices, web phones, desktop phones, and even softphones, too. As long as the device is in your company’s business telephone ecosystem, you can show the same number on caller ID from it. There’s also the ability for this to be controlled at the individual user level, too. That means that admins can set controls for their agents to include permissions that allow them to edit their outgoing caller ID information individually. This can happen in such a way that the individual employee can pick and choose the when to show your company phone number from any phone. Specifically, to set Caller ID within Dash, all an employee would have to do is log on and toggle through available devices to find the one he or she wanted to use. This allows for the user to make changes that then override the defaults of the company for that particular employee. No matter how you choose to design your outbound caller ID information, you can leverage the VirtualPBX Customer Support team and their online guides on how to use Caller ID to show your company phone number from any phone. And when you’ve done that, you can be confident that your personal numbers will always stay personal, no matter what!