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Archives: April 2012

Virtual PBX® Receives 2011 Unified Communications Product Of The Year Award From Internet Telephony
April 5th, 2012

Virtual PBX Complete with VoIP Anywhere Recognized for Innovation

 

Virtual PBX has done it again. They have once again proven themselves as one of the most awarded hosted PBX providers. TMC, a global, integrated media company, has just named Virtual PBX Complete with VoIP Anywhere as a recipient of its 2011 Unified Communications Product of the Year Award, sponsored by INTERNET TELEPHONY magazine.

This is the ninth award presented to Virtual PBX by TMC for Virtual PBX Complete. In just one year, TMC has presented nine different awards to Virtual PBX for this innovative product.

Rich Tehrani, CEO of TMC explains, “The editors from INTERNET TELEPHONY are pleased to grant a Unified Communications Product of the Year Award to Virtual PBX for Virtual PBX Complete with VoIP Anywhere.” He continues, “Virtual PBX has proven they are committed to quality and excellence while addressing real needs in the marketplace. We look forward to seeing continued advancement in technology solutions from Virtual PBX in the future.”

Virtual PBX has really outdone themselves by creating a product so innovative, so unique, that it is still creating buzz a year later. Setting new standards for flexibility, features, price, and ease of installation, Virtual PBX Complete forged ahead, establishing new technology and employing out-of-the-box thinking.

“At Virtual PBX, we focus on our customers’ needs to keep communications costs and complexity low, while ensuring they have the capacity and features to fuel growth to meet their business objectives,” said Greg Brashier, CMO of Virtual PBX. “This award illustrates the high value we are providing with Virtual PBX Complete.”

Save Money with GeoRoute®
March 21st, 2012

Many companies are not taking full advantage of the advanced technology available in telecom today. When used, this technology can greatly improve operations, and help you to provide better customer service.

Virtual PBX® offers the most complete and sophisticated hosted solution available today. One great example of this is our unique GeoRoute® feature, which can forward calls automatically to the right employee, ACD queue, or business location before you even answer the phone – based on the location of the originating number.

Here is an example: Let’s say you want to have calls from the western United States go to one sales agent, and those from the eastern part of the country go to someone else. With GeoRoute from Virtual PBX, we’ll monitor the caller ID of incoming calls and automatically route the calls based on area code.

Want another example? Imagine a franchise operation that wants to publish one national toll-free number but wants calls automatically routed to the franchise closest to the caller. GeoRoute will direct incoming customer calls to the appropriate franchise based on the geographic boundaries you create. This way, you can make sure the right franchise gets the call with no human intervention. In addition, as the calls complete at the franchise locations, the franchise headquarters don’t incur any expense from these calls.

Furthermore, with GeoRoute, there is no need for a central receptionist, and call charges don’t start until you answer the call, so expenses stay low.

There are a number of ways to implement GeoRoute. You can route calls based on just the area code, the area code and exchange, or the entire number. In addition, you may route calls the following ways:

  • Inside the answering system, transferring the call to an employee extension or ACD queue.
  • To a completely different phone system, such as a remote branch office or a different business.

Our telecom expertise, combined with unmatched flexibility and excellent customer service, allow us to solve your call routing challenges to help you build business and save money.

New Video: Virtual PBX and VoIP
March 9th, 2012

Today we would like to share with you a video that discusses the main differences between a Virtual PBX VoIP phone system and a traditional analog phone system. Check out the video here to see why a business VoIP plan with Virtual PBX might be the solution you have been looking for.

Virtual PBX, inventor and leading supplier of hosted PBX services, started the first virtual phone system over 15 years ago.  Our service can work with any kind of telephone – analog, digital, cellular and even satellite phones, and can rack up big savings vs. traditional phone services.  But using Virtual PBX with our VoIP service can save even more.  This video shows you how.

Since its release, Virtual PBX Complete has generated tremendous demand. But that is not surprising considering this new addition gives customers expanded business communication capabilities at a fraction of the cost. In fact, with Virtual PBX Complete, you could significantly reduce your overhead, saving 40-80% on monthly phone bills!

 

Ensure Business Continuity with PBX Parachute
February 17th, 2012

In the event of a disaster, what is your business phone system disaster recovery plan?  If your customers, partners and employees can’t reach you, how much business will you lose?

At VirtualPBX, we understand your office phone system is vital to your business. Many companies have business continuity in place for their data and network systems, but business continuation for phones is usually much more immediately important, but unfortunately often not included in the overall disaster recovery plan.  Not being available to take calls can mean lost revenue, your customers losing confidence in your company, and in some cases, going out of business.

Don’t be unprepared in the event of a phone system outage. VirtualPBX has made it quick and easy for anyone to set up a disaster recovery system for their phones and ensure business continuity around-the-clock. No matter what type of phone system you have, including inbound and outbound call centers, PBX Parachute by Virtual PBX can protect your company.

Acting as a hot standby phone system, PBX Parachute can mirror your primary phone system and take over if your on-site PBX fails or if your place of business is not accessible because of fire, flood, or electrical outage. There is no hardware to boot, no software to run, and no data to move. PBX Parachute simply waits in the background until needed, making it automatic and practically instantaneous. In addition, you have the option to route calls to alternate phones in any location, such as cellular phones, home phones, alternate branch office phones, or other hardware VoIP phones or softphones.  Callers may not even know there has been an outage.

PBX Parachute can act as a backup phone system as part of an overall business continuity plan, or it can simply act as an employee emergency hotline so employees have a place to call and check in during a disaster.  For more information, please visit our phone system business continuation and phone system disaster recovery pages.

With plans starting as low as $400 per year, PBX Parachute by VirtualPBX will allow you to deliver uninterrupted business communication anytime, anywhere, allowing you to continue to take inbound phone calls no matter what the situation.  Recover your business voice with PBX Parachute by Virtual PBX.

Are You Ready for 2012?
January 11th, 2012

5 ways to start the New Year right

With the end of 2011 at our heels, it is time to look ahead to 2012. Focus on setting your goals and putting plans is place to achieve them. Need some help? Here are five ways Virtual PBX can help you start the new year with a bang.

  1. Examine your History – One great way a business can plan ahead for the New Year is to look at data collected from the previous year. Use you Virtual PBX reports to analyze your call stats from 2011 to help you staff more appropriately. Run a Call arrival Pattern Report to see what times of day you took the most calls. This report will clearly show you peaks and valleys in call traffic. This way you know what hours and in which queues to staff more representative.
  2. Use Call Recording to Monitor Agent Effectiveness – Using free call recording, managers are able to ensure rules are being followed, representatives are giving the best possible customer service, and customers are given accurate information. You can also use the call recording feature to train new employees.
  3. Save Money by using VoIP Phones and Soft Phones – There is never a bad time to save money so why not start saving this year. With Virtual PBX Complete, most companies will save between 40% and 80% on monthly phone costs. Use our VoIP phone service with a VoIP phone or soft phone and stop paying for expensive analog phone lines.
  4. Improve your Greetings – The main greeting is the first thing a caller hears when calling your number. This greeting should welcome callers and direct them to your departments and information. With Virtual PBX, there are multiple ways to customize your main greeting and make your small business sound like a big company. For instance, you can create different daytime and nighttime greetings and use our Day/Night scheduler to switch between them automatically.
  5. Keep up with the Latest Virtual PBX News and Offers – Make sure to check out our Virtual PBX Facebook page to hear first about news, new products and special offers. In addition, read tips to help you grow your business and connect with other business owners.
Analog Telephone Adapter
November 17th, 2011

Analog Telephone Adapters (ATA’s) turn a standard analog phone device, such as a standard touch-tone phone or a fax machine, into a Voice over IP (VoIP) device.  An analog-to-digital converter, it takes the analog signal from your traditional phone and converts it into digital data which is transmitted over the internet. Conversely, the digital signals received from your internet translate into analog signals you will hear through a telephone headset. This allows you to make calls over the internet without an IP Phone.

The obvious advantage of using an ATA is that you can use the phone you have on hand, either wired or cordless, with any VoIP service. So, if you want to take advantage of VoIP and not lose your favorite phone, an ATA is a great way to go. The same is true for businesses using analog lines.

An ATA needs to have an underlying VoIP service, such as VoIP service from VirtualPBX to work.  Typically, you will get credentials from your VoIP provider that will include a username/URI and a password.  You then need to configure the ATA to use these credentials.  Once you have this done, assuming you’ve attached a phone and the ATA is connected to the internet, calls can be made over the internet to and from the analog phone.

It may be slightly cheaper to use an existing phone with an ATA than it is to buy a new VoIP phone.  However, you won’t have all of the same features that you would usually receive with a VoIP phone.  For example, system directories, call logs, and other features of a VoIP phone won’t be available in the same way on an analog phone.  So if you want the extra features and capabilities, your best bet is an IP Phone. However, if you would rather not invest in a VoIP phone at the moment, an ATA is the way to go for affordable VoIP service. You may lose some features but in some cases you will save money.  You can visit our VoIP Phone List page to compare prices and capabilities of our VoIP and ATA devices.

Some of our clients use ATAs to connect hardware fax machines to their virtual PBX service.  While most clients simply use our virtual fax functions for both inbound and outbound faxing, some people want to employ a standard hardware fax machine.  It gives them a paper printout of their fax and may fit better into existing processes.  Typically, this is done by setting up a VoIP-enabled extension for faxing and then using an ATA to connect the fax machine. Adding a fax phone number that rings directly to the fax extension allows the fax machine to work just like it would on a separate analog phone line, at a fraction of the cost.

VirtualPBX sells and supports the Cisco/Linksys SPA2102 ATA.  Other ATAs may work with our service, but we’ve found that some don’t handle faxing well.  For more information, give us a call at 888-825-0800.  We’re here to help!

You Can Rely on VoIP
November 2nd, 2011

As VoIP is such a new technology, you may wonder how reliable it is. Communication is key to any business, so it must be reliable.  Most companies rely on multiple forms of communication, including telephones, email, web services, and more.  Of all these communication types, phone calls demand the highest level of instant interaction, and any delay or trouble with a phone call is noticed more quickly.  So call quality and reliability of your phone service are critical.  A major interruption in service can greatly impact a company’s performance and have far-reaching consequences and even poor call quality reflects negatively on your business. Inconsistent or unreliable phone service is simply unacceptable. So, if you are considering switching from a traditional phone service to a VoIP phone service, you may wonder if VoIP is something you can rely on.

Simply put, today, VoIP can be extremely reliable. VoIP has been around long enough for all the big issues to be worked out. With a good VoIP provider and solid internet service, problems such as latency, jitter, static, and dropped calls have been eliminated. Interestingly, the reasons some people worry about using VoIP – sound quality, dropped calls, intermittent loss of service – are the same concerns that afflicted the original PSTN (Public Switched Telephone Network) phone system. PSTN quality has continued to improve over its many years of use, and old-style analog phone systems using copper wires for connection have become the standard for call quality.  VoIP is still undergoing important changes, but by selecting the right VoIP provider, you can already get quality and reliability that rivals analog connectivity.   VoIP communication services are progressing and evolving faster than ever and the issues associated with VoIP are quickly becoming a thing of the past.

In fact, now VoIP telephone service can be even more reliable than traditional telephone service and provide better features at a lower price. VoIP telephones will often work in situations when traditional telephone services won’t.  Suppose, for example, that you need to work from both home and office.  With VoIP, you can have service anywhere you have an internet connection. So even if you loose internet connection in your home or office, you can make and receive phone calls from any internet connection anywhere, whether you take calls on your desktop VoIP phone or a softphone on your computer or smart phone.  And the internet itself  is very reliable. It has built in redundancy, routing packets around any failing links.  The biggest reliability issue will be with your own Internet Service Provider (ISP), so you’ll want to select a provider that has a solid reputation for reliability.  To check your current service, you can run our VoIP Test and see the bandwidth, jitter, latency, and packet loss associated with your current connection..

In addition, the sound quality of a VoIP call can be as good if not better than a call made through traditional landline services.  This is because with VoIP, your voice breaks down to a digital form, which can be exactly reproduced at the other end of the call, unlike with landlines which can inject noise or lose strength over distance.

The real question in VoIP reliability may be in your choice of VoIP provider.  You’ll want to choose a company with a strong reputation for reliability, and know what they do to make sure your phone system stays up and running, all the time. VirtualPBX has taken all the precautions to ensure you will have the most reliable VoIP service available.  Our service runs in a secure, hardened data facility that is part of our national infrastructure.  It has many sources of power, carriers, and lines, including primaries and multiple backups in each area.  In addition, we’ve built the whole system with reliability in mind.  Every component has multiple backups and redundancy.  So if a component fails, your calls are not affected.  In most cases, over half of our equipment could fail and you’d still get your calls.  This is one of the reasons Virtual PBX is so well known for its reliability and quality.  For more information, check out the Quality and Reliability page of our website at http://www.virtualpbx.com/learn-more/quality-reliability/.

Virtual Pbx Introduces Virtual PBX Complete with VoIP Anywhere for iPhones, Android Phones and Computers
September 21st, 2011

VoIP Anywhere streamlines VoIP bandwidth requirements to allow VoIP calls over Wi-Fi, 3G and 4G connections

In modern day business, the ability for workers to stay connected wherever they are is invaluable. Traveling to international destinations, working in between their homes and their offices, people are constantly on the move and having a phone service that can keep up with them is crucial.

Although cell phones are great for taking important calls when away from the office, the costs of calling are high, especially when it comes to roaming charges. Furthermore, dialing out from a mobile phone shows the user’s personal caller ID, not the company’s phone number.

VirtualPBX now offers a cost effective way to stay in contact with anyone, anywhere with its newest enhancement to Virtual BX Complete – VoIP Anywhere. Customers can now use their smartphones and computers as VoIP handsets with complete business phone system capabilities. This is drastically cheaper than cellular roaming, long distance charges, and hotel room rates. VoIP Anywhere is very inexpensive, flexible, and functional, offering advanced functionality at a fraction of the price. With VoIP Anywhere, your smartphone becomes your office extension, receiving calls just like you were at a hardware VoIP phone, as well as displaying your company’s caller ID information when you make outbound calls. In addition, Virtual PBX announced support for HD Voice for HD-capable devices.

“Our launch of VirtualPBX Complete has generated tremendous demand from our customers. As they embrace our system, they are increasingly seeking the freedom to access their VoIP business features on any device, wherever they are,” said Greg Brashier, COO of Virtual PBX. “By introducing Virtual PBX Complete with VoIP Anywhere, we are delivering that freedom and flexibility to carry their business extension anywhere in the world.”

Because of Virtual PBX’s commitment to open systems, users can avoid the high costs of proprietary software and choose the option that best fits their needs. With VoIP Anywhere, turning your computer or smartphone into a VoIP Extension is easy. Just register any softphone, such as those available for Android phones, iPhones and computers, as a VoIP device in the Virtual PBX service to access VoIP Anywhere capabilities. Once registered, simply open the softphone application to make calls and access all of VirtualPBX’s system features, such as business caller ID for outbound calls, call recording, call transfers, presence management and reporting. By reducing bandwidth requirements for VoIP calls, Virtual PBX allows high-quality calls to be placed over 3G, 4G and WiFi connections.

New System Features

  • Calls from ANY device: With Virtual PBX Complete with VoIP Anywhere, turning your smartphone or computer into a full-featured VoIP phone is simple. Using any standard softphone and a minimum of a 3G connection, any device can be accessed through your existing Virtual PBX number.
  • U.S dial tone: VoIP Anywhere provides a U.S. dial tone while avoiding high international dialing rates. Dialing a U.S. number from an international location can even be free with Virtual PBX’s flat-rate packages.
  • HD voice: The new VoIP Anywhere system negotiates HD voice on any HD device. If the device you are using supports HD, then the call can automatically be connected with HD quality.
  • Business caller ID: Calls made from a VirtualPBX extension can send the company’s phone number for caller ID. With VoIP Anywhere, mobile users no longer need to worry about giving out their personal cellular numbers while making business calls, and contacts know how to get back in touch with the company, not just the individual.

For more information regarding VoIP Anywhere, please visit http://virtualpbx.com/products/voip-phone/softphones/

FiftyFlowers.com Chooses Virtual PBX to Save Time, Money and Resources
June 20th, 2011

Online Flower Company Blossoms With Virtual PBX Complete System

As a growing small business with offices and customers all around the world, FiftyFlowers.com knows the importance of maintaining a professional image and keeping employees connected at all times.  Early on they realized the carrier they were using was not up to par with the high level of service they were determined to provide.

In 2007 they found the perfect solution that allowed them to not only keep its worldwide offices running smoothly and employees connected, but also save hundreds of dollars per month.

“Before Virtual PBX we relied on a simplistic 1-800 carrier in Canada that frequently dropped calls,” said Blu Atwood, co-founder and CMO of FiftyFlowers. “We needed a PBX solution that was both scalable and affordable, and our search led us to Virtual PBX. By enabling us to pick from available bundled solutions, we saved a few hundred dollars within a month of deploying the system, while we benefited from all the great features of a traditional PBX.”

With the expensive and resource intensive traditional PBX system out of the way, FiftyFlowers was now able to provide their customers and employees with great customer service, easily utilizing all of Virtual PBX’s numerous features to keep everyone connected.

This past February when Virtual PBX introduced Virtual PBX Complete, FiftyFlowers switched immediately to this new plan, knowing Virtual PBX Complete’s multiple features and flexible options would work perfectly for their growing company.  With Virtual PBX Complete, the company is now able to use a mix of VoIP and landlines, allowing its employees to choose the solution that best fit their needs.

“FiftyFlowers is the perfect example of a growing business that needs a stable phone system in order to provide stellar customer service,” said Paul Hammond, CEO and president of Virtual PBX. “Our Virtual PBX Complete is an all-in-one solution that allows our customers to choose the plan that best suits their needs, without having to skimp on features and reliability.”

 

Virtual PBX and PrintsMadeEasy Fight Confusion From Joplin Devastation With Volunteer Support Line
June 2nd, 2011

Volunteers Field Calls for Victims Using the Joplin Tornado Info Facebook Page

24 minutes is all the warning the residents of Joplin received to prepare for the F5 tornado that would completely flatten three miles of this small city in Missouri.   The devastating tornado has been declared the most deadly in years, leaving in its path at least 139 victims and over 100 missing people.

Surrounded by the mayhem left by the tornado, PrintsMadeEasy (http://www.printsmadeeasy.com) saw first hand that communicating reliable information was nearly impossible and quickly becoming a critical issue.   They were determined to help the people of Joplin stay connected by setting-up a support line for the victims and volunteers.  Susie Matthews, online operations director at PrintsMadeEasy, quickly contacted Virtual PBX (http://www.virtualpbx.com/), enlisting their support.

As a longtime customer of Virtual PBX, Susie knew the hosted phone service would be the perfect solution, allowing volunteers to answer questions about drop-off sites for donations, locations of volunteers and hospitals, and to take down missing-person updates.

Virtual PBX responded by providing PrintsMadeEasy with additional phone lines, a local number and automatic call distribution (ACD) queues to help manage the increase in inbound calls. This support line fields calls for the Joplin Tornado Info Facebook page created by PrintsMadeEasy to help the people of Joplin stay connected.

“Because we’re so close to the disaster in Joplin, we did not want to just sit back and watch, especially since most of us are familiar with the places that were hit,” says Matthews. “Virtual PBX has been great by donating its hosted phone system, which has worked well for us in the past, along with a local number for people to call.  We encourage anyone interested in joining us in our efforts to give us a call.”

As PrintsMadeEasy donates their free time to taking calls and updating the Joplin Tornado Info Facebook page (http://www.facebook.com/joplintornadoinfo), they may soon need more volunteers.  With Virtual PBX, Matthews can quickly and easily create additional extensions for volunteers.  PrintsMadeEasy and other volunteers can even make and receive calls on-the-go, as Virtual PBX can allow calls to be directed to any phones anywhere. Volunteers currently working outside the affected area can now provide immediate response.

Such an influx of support and aid required organization, and Virtual PBX was glad to be able to offer some much needed assistance.

“When a longtime customer calls asking for practical help to provide a vital service like their support line, the only reasonable response is ‘yes,’” says Paul Hammond, CEO of Virtual PBX. “After viewing the devastation, it’s heartening to know that we can provide assistance that makes a difference, and we’re grateful to Susie and her team for their hard work. We’re glad we could help.”

To follow along on Facebook about any needs you may have regarding the Joplin disaster please visit http://www.facebook.com/joplintornadoinfo for more information.