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Archives: April 2014

Even More VirtualPBX Voice and Faxmail Features You Can Rely On
April 29th, 2014

Here at VirtualPBX, we understand how frustrating it can be to miss that important call you’ve been waiting for… so we’ve gone ahead and created the best features in the industry to ensure you never have to miss another phone call again. With our unique voice and fax messages options, receiving communications is more convenient than ever. You can get a voicemail or be alerted of a fax message awaiting your reply via email, pager, web, and even text message.
Aside from never-full mailboxes, centralized messaging, voicemail interrupt, and fax viewing options, below are even more benefits you receive when you choose a VirtualPBX business phone system.

  • Personal greeting
    Give your callers a distinctive greeting and allow your personality shine through. With a customized voicemail greeting, callers can hear your voice rather than a traditional recording.
  • Phone, email, and web notifications
    Depending on the nature of your business, it can be crucial to know when you have a new voicemail or fax message awaiting your reply. With the VirtualPBX system, you can be alerted via email notification, pager, web, or even through text messages sent directly to your cell phone.
  • Phone, email, and web message delivery
    Now you can retrieve your messages from almost anywhere. Get them via any touchtone telephone, routed to your email as .wav files, or from any computer with Internet access and speakers.
  • Automatic callback
    How many times have you wanted to return a call only to realize that the caller didn’t leave a phone number? With VirtualPBX, you can return a call to the number from which the message was left with one button – no manual phone number entry is necessary.

Call VirtualPBX at 1 (888) 825-0800 to learn more about our voice and faxmail options today. We look forward to hearing from you!

VirtualPBX’s Mission Statement and Values
March 25th, 2014

VirtualPBX is the Communications Service Provider pioneer, headquartered in San Jose, California. VirtualPBX strives to help give your customers a great first impression, from the minute they contact your business. By giving small to large businesses a professional, fully automated call answering and routing solution, along with disaster recovery, we ensure that any potential customer’s first impression of your business is a positive one. Just a few of our core values include trust, care, and encouragement, formed internally with employees, as well as built externally with our customers. It’s our goal to create and maintain effective, reliable, and personalized solutions for our customers.

Why Choose VirtualPBX?
Did you know that 90% of our customers are completely satisfied with VirtualPBX and over 85% would recommend VirtualPBX to others? VirtualPBX boasts a variety of industry awards, with the most recent being 2014 Internet Telephony Product of the Year Award. We have also received the 2013 Unified Communications Excellence Award with VoIP Anywhere. We also offer top features, including VoIP, ACD queues, call routing and recording, follow-me call routing, voicemail notifications, call recording, disaster recovery, and much more. Benefits of using VirtualPBX include 99.999% reliability, no hardware to maintain, and transparent status. With lower costs, experienced local support, and great customer reviews, it’s no surprise VirtualPBX remains a top VoIP provider in the country.

Our Mission Statement
VirtualPBX Cloud with Logo
“We were the first hosted PBX provider and through persistent innovation, we continue to be the best. We thrive internally and externally on the mentality of support. Internally, we work to preserve an environment of trust, care, and encouragement; recognizing and motivating the individual and team efforts that push the needle forward. Externally, our primary focus is always on our customers; they are our reason for being. We understand the demands of ever-changing business needs and work daily to create and maintain effective, reliable, and personalized telephony solutions to keep our wide range of customers on the cutting edge of connectivity at an affordable cost.”

If you’re looking to save money with your phone system, VirtualPBX is your answer. Learn more about our business phone systems today, along with our unique PBX features. Contact us directly at (888) 825-0800 with any questions you may have – we’re happy to help determine the perfect plan for your business.

FREE iPhone and Android App from Virtual PBX
September 28th, 2012

 

 

 

 

 

 

 

 

 

 

 

Who doesn’t love free apps? If you have a smart phone, you love apps and there are a ton of them out there providing quick, easy and convenient ways to access nearly everything. And thanks to Virtual PBX, there is now a new free app for you to love.

Virtual PBX has released a helpful new application which breaks the mold in the Hosted PBX Market. Virtual PBX Extension Manager, the new free application for Apple iOS and android devices, makes it easy for Virtual PBX customers to have access to all of the most-used functions of their phone system, directly from their iPhones.

“We’re excited to introduce the first business extension management app with this advanced level of functionality for iPhone users,” said Paul Hammond, CEO of Virtual PBX. “As an iPhone user myself, I love to have the Virtual PBX features I use the most right at my fingertips, and I am certain our customers will appreciate it, too.”

Using a simple, intuitive interface users can manage extensions on multiple Virtual PBX accounts, mark their extensions as unavailable, and even redirect incoming business calls to any of up to four different phones. Virtual PBX’s free application also includes iPhone-based presence management, a feature exclusive to Virtual PBX.

The Virtual PBX Extension Manager App makes presence management available through the user’s phone, allowing them to log in and out of queues as needed. With the use of exclusive intelligent queue algorithms, Virtual PBX reduces caller hold times by not forcing calls to extensions where no one will answer. This means better efficiency for the customer and happier callers. And who doesn’t want happier callers? Have happier callers with the new free app from Virtual PBX.

Virtual PBX Unveils New Flat-rate Plan Benefits
June 26th, 2012

We are excited to announce several changes in our flat-rate plans that will be of immediate benefit to all clients of these plans.  The net effect is that everyone on these plans can save even more!

First, the price for our 1 User Flat rate plan has been reduced from $39.99/month down to $34.99/ month.  Effective immediately, everyone on a 1-user plan will see a $5 per month reduction in cost.

Second, we are making all ACD queues in flat-rate plans totally free.  If you have multiple departments, such as sales, customer service, billing, etc., you can set up a True ACD queue for each one at no additional cost.  And you get all the same benefits – skills-based ranking, load balancing, call recording, and everything else – all at no cost.  If you’re a smaller company, you can look more professional by setting up additional departments with more queues, while keeping costs low by routing calls to the same employees for each queue.  The price of ACD Queues on flat-rate plans was $15.00 per month, each. Now all ACD Queues on Flat Rate plans are Free.

Finally, we’ve cut the cost for additional phone numbers in half!  You’ve always received 2 free phone numbers with our flat-rate plans, and additional numbers were $10 per month each.  Now, they’re just $5 a month. What can you do with more phone numbers at this new low price?

  • Optimize your marketing costs by assigning a separate phone number to each advertisement, campaign or promotion, and see which campaign gets the most calls.
  • Get extra direct-dial numbers for your top executives so your most important clients can reach them directly, without going through the auto-attendant.
  • Add local phone numbers in multiple cities to give your company a local “feel” and generate more business.
  • Add a nationwide toll free number so clients anywhere can reach you for free.  It will increase your inbound call volume and will also give you a stronger company image.

All these changes are available immediately to both new and existing clients. For more information, call one of our sales reps at 888-825-0800, option 1.

Virtual PBX Complete is a Complete Success
June 7th, 2012

Nine Consecutive Awards and Huge Growth for VirtualPBX Complete

Called a “cream of the crop” service by its customers, the latest award wining service from Virtual PBX, Virtual PBX Complete, quickly worked its way to the upper echelon of VoIP solutions, delivering an unparalleled complete business phone service.

Unlike other hosted PBX services, VirtualPBX Complete supports the blending of analog and IP telephony while simultaneously incorporating open SIP peering. Eliminating the need for proprietary software and delivering the freedom and flexibility to carry business extensions anywhere around the world through a smartphone, Virtual PBX complete is becoming an essential element for running a successful business.

“The need for business VoIP solutions is high, and we’re excited to have been able to launch such a strong product,” said Greg Brashier, CMO of Virtual PBX.

Since its launch, VirtualPBX Complete has been recognized by several publications including Information Week, eWEEK and TMCnet receiving the following nine awards:

VirtualPBX announced continued strong growth in the 15 months since the launch of its award-winning VirtualPBX Complete business VoIP solution in February 2011, citing a 49.9 percent rise in traffic though the company’s hosted PBX system. With Virtual PBX’s expertise in technology and ability to create some of the most innovative products and services on the market, it is easy to see why they are so popular.

Hosted VoIP PBX Gives You Competitive Enterprise Features
May 17th, 2012

In today’s business world, staying competitive is imperative to running a strong, successful business. To gain a competitive edge, it is important to continuously incorporate new technologies customized to meet customer or client needs while managing costs to stay in budget.

Many businesses today are turning to VoIP to stay competitive. According to recent studies, 50 percent of medium businesses (100-999 employees) claim VoIP will become critical to their business. In-Stat forecasts that active VoIP subscriber rates will triple in 2012, growing from 9 million in 2011 to 29 million. 

Virtual PBX offers a business VoIP system that will give you the competitive edge with enterprise features. Here are a few of the key features and advantages of switching to hosted VoIP that will keep your business on the cutting edge…

Enhanced Productivity – Many productivity-enhancing features previously available only through expensive add-ons to traditional PBXs come standard with VoIP from Virtual PBX. These features include advanced call routing, auto attendant, “find me/follow me”, day and night modes, ACD Queues, custom greetings, and caller ID.

Advanced ACD Queues – Virtual PBX offers the most sophisticated ACD capability of any hosted system, through our TrueACD™ technology, an advanced technology that prioritizes, ranks, and manages both the incoming callers and the people waiting to take the calls. ACD queuing is a critical business function, especially for call centers, and needs to be as robust and feature-rich as possible to allow the maximum flexibility for your company.

Work from Anywhere – With a hosted VoIP PBX from Virtual PBX, you can easily work from any location using a VoIP phone, a cellular phone or even a home phone. And you can quickly and easily access the advanced features of your phone system from any location. Simply connect to the Internet and log into your VoIP phone to have access to all the information available in your office system 24/7.

Low total cost of ownership – Analysis show that Virtual PBX VoIP can reduce an organization’s monthly phone costs by 40-80%. Virtual PBX Plans start at just $9.99 per month, or you can get unlimited minutes for as little as $19.99 per user.

Virtual PBX works seamlessly with your existing business environment, helping employees use their phones as efficiently as possible. Virtual PBX’s VoIP Business system has proven beneficial again and again in boosting productivity, increasing customer service and cutting costs.

Virtual PBX Named Finalist in the 2012 Hot Companies and Best Products Awards by Network Products Guide
April 20th, 2012

Unstoppable! Virtual PBX Wins Yet Another Award for Virtual PBX Complete

Virtual PBX (www.virtualpbx.com), the inventor and leading supplier of hosted business phone services, is excited to announce that Network Products Guide, industry’s leading technology research and advisory guide, has named Virtual PBX Complete with VoIP Anywhere a finalist for the 7th Annual 2012 Hot Companies and Best Products Awards in the Voice over IP and Unified Communications category. Winners will be honored in Las Vegas on Tuesday, May 8, 2012 during the 7th annual dinner and presentations.

As the industry’s leading technology research and advisory guide, Network Products Guide plays a vital role in keeping decision makers and end-users informed of the choices they can make in all areas of information technology. The guide follows conscientious research methodologies developed and enhanced by industry experts.

Awards from Network Products Guide, such as the Hot Companies and Best Products Award, are the world’s premier information technology awards created to honor and generate industry wide recognition of the achievements and positive contributions of organizations and IT professionals worldwide in every area. In other words, Network Products Guide only gives these awards to those who honestly deserve them.

“This recognition as a Hot Company and Product finalist validates our position as a company successfully overcoming the communication issues faced by businesses today,” said Greg Brashier, CMO of Virtual PBX. “From the beginning our objective has been to keep communication costs and complexity low so that small- and mid-sized businesses can have the capacity and features to fuel growth and meet their business objectives.”

Virtual PBX Complete with VoIP Anywhere is truly a product you can depend on. Not only has it won more awards than any other hosted PBX service, but it has also won the best awards.

Panasonic Cordless Phones Deliver Business Quality
April 11th, 2012

Home and office phone systems have come a long way in the past few years. Numerous upgrades have made all types of phones more accessible, including cordless phones.

One of the more notable cordless phones available today is from Panasonic, one of the leading names in telecommunications. The Panasonic TGP500B is a feature rich desk phone replacement with outstanding voice quality and a range of productivity-boosting options.  Integrated with SIP based technology, this cordless phone uses Digital Enhanced Cordless Technology (DECT) to improve call quality and support multiple handsets. Users can add up to 6 DECT cordless handsets to one base.

The Panasonic TGP500B uses new frequencies and digital technology virtually eliminating interference to provide you crystal clear communications. DECT 6.0 ensures there is no interference with wireless networks. With the convenient cordless design, you can have static-free conversations away from the base. The large range is perfect for today’s busy lifestyle, allowing you to escape the confines of the base station and freely walk around you home or office or even outside.

Features of the Panasonic  include:

  • Expandable Cordless Phone System with
    Base Station and 1 cordless handset
  • DECT radio technology
  • 2.1 inch backlit LCD display on handset
  • Includes power supply
  • Wall-mountable base unit
  • Add 5 additional cordless handsets

Overall, the Panasonic TGP500B VoIP Phone is easy to use and deploy, convenient and expandable.  Virtual PBX is proud to announce the addition of this technology to its product line.  The TGP500B model includes both the base station and one handset.  Additional handsets can be ordered under the model number TPA50B.

Virtual PBX® Receives 2011 Unified Communications Product Of The Year Award From Internet Telephony
April 5th, 2012

Virtual PBX Complete with VoIP Anywhere Recognized for Innovation

 

Virtual PBX has done it again. They have once again proven themselves as one of the most awarded hosted PBX providers. TMC, a global, integrated media company, has just named Virtual PBX Complete with VoIP Anywhere as a recipient of its 2011 Unified Communications Product of the Year Award, sponsored by INTERNET TELEPHONY magazine.

This is the ninth award presented to Virtual PBX by TMC for Virtual PBX Complete. In just one year, TMC has presented nine different awards to Virtual PBX for this innovative product.

Rich Tehrani, CEO of TMC explains, “The editors from INTERNET TELEPHONY are pleased to grant a Unified Communications Product of the Year Award to Virtual PBX for Virtual PBX Complete with VoIP Anywhere.” He continues, “Virtual PBX has proven they are committed to quality and excellence while addressing real needs in the marketplace. We look forward to seeing continued advancement in technology solutions from Virtual PBX in the future.”

Virtual PBX has really outdone themselves by creating a product so innovative, so unique, that it is still creating buzz a year later. Setting new standards for flexibility, features, price, and ease of installation, Virtual PBX Complete forged ahead, establishing new technology and employing out-of-the-box thinking.

“At Virtual PBX, we focus on our customers’ needs to keep communications costs and complexity low, while ensuring they have the capacity and features to fuel growth to meet their business objectives,” said Greg Brashier, CMO of Virtual PBX. “This award illustrates the high value we are providing with Virtual PBX Complete.”

Save Money with GeoRoute®
March 21st, 2012

Many companies are not taking full advantage of the advanced technology available in telecom today. When used, this technology can greatly improve operations, and help you to provide better customer service.

Virtual PBX® offers the most complete and sophisticated hosted solution available today. One great example of this is our unique GeoRoute® feature, which can forward calls automatically to the right employee, ACD queue, or business location before you even answer the phone – based on the location of the originating number.

Here is an example: Let’s say you want to have calls from the western United States go to one sales agent, and those from the eastern part of the country go to someone else. With GeoRoute from Virtual PBX, we’ll monitor the caller ID of incoming calls and automatically route the calls based on area code.

Want another example? Imagine a franchise operation that wants to publish one national toll-free number but wants calls automatically routed to the franchise closest to the caller. GeoRoute will direct incoming customer calls to the appropriate franchise based on the geographic boundaries you create. This way, you can make sure the right franchise gets the call with no human intervention. In addition, as the calls complete at the franchise locations, the franchise headquarters don’t incur any expense from these calls.

Furthermore, with GeoRoute, there is no need for a central receptionist, and call charges don’t start until you answer the call, so expenses stay low.

There are a number of ways to implement GeoRoute. You can route calls based on just the area code, the area code and exchange, or the entire number. In addition, you may route calls the following ways:

  • Inside the answering system, transferring the call to an employee extension or ACD queue.
  • To a completely different phone system, such as a remote branch office or a different business.

Our telecom expertise, combined with unmatched flexibility and excellent customer service, allow us to solve your call routing challenges to help you build business and save money.