Tag: Information technology
Posted on May 17, 2012 by Paul Hammond
In today’s business world, staying competitive is imperative to running a strong, successful business. To gain a competitive edge, it is important to continuously incorporate new technologies customized to meet customer or client needs while managing costs to stay in budget.
Many businesses today are turning to VoIP to stay competitive. According to recent studies, 50 percent of medium businesses (100-999 employees) claim VoIP will become critical to their business. In-Stat forecasts that active VoIP subscriber rates will triple in 2012, growing from 9 million in 2011 to 29 million.
Virtual PBX offers a business VoIP system that will give you the competitive edge with enterprise features. Here are a few of the key features and advantages of switching to hosted VoIP that will keep your business on the cutting edge…
Enhanced Productivity – Many productivity-enhancing features previously available only through expensive add-ons to traditional PBXs come standard with VoIP from Virtual PBX. These features include advanced call routing, auto attendant, “find me/follow me”, day and night modes, ACD Queues, custom greetings, and caller ID.
Advanced ACD Queues – Virtual PBX offers the most sophisticated ACD capability of any hosted system, through our TrueACD™ technology, an advanced technology that prioritizes, ranks, and manages both the incoming callers and the people waiting to take the calls. ACD queuing is a critical business function, especially for call centers, and needs to be as robust and feature-rich as possible to allow the maximum flexibility for your company.
Work from Anywhere – With a hosted VoIP PBX from Virtual PBX, you can easily work from any location using a VoIP phone, a cellular phone or even a home phone. And you can quickly and easily access the advanced features of your phone system from any location. Simply connect to the Internet and log into your VoIP phone to have access to all the information available in your office system 24/7.
Low total cost of ownership – Analysis show that Virtual PBX VoIP can reduce an organization’s monthly phone costs by 40-80%. Virtual PBX Plans start at just $9.99 per month, or you can get unlimited minutes for as little as $19.99 per user.
Virtual PBX works seamlessly with your existing business environment, helping employees use their phones as efficiently as possible. Virtual PBX’s VoIP Business system has proven beneficial again and again in boosting productivity, increasing customer service and cutting costs.
Posted on June 28, 2011 by Paul Hammond
Virtual PBX’s hosted phone service is flexible and quickly adapts to the changing needs of your growing business. Easily scalable and constantly updated with new features, Virtual PBX will keep up with your business no matter how fast you change.
With traditional PBX’s, everything must be installed and maintained by on-site IT staff and for a growing business this can get very expensive, both in terms of dollars and time.
With Virtual PBX you can easily add or remove extensions and ACD Queues, switch plans, add Voip phones and make many other changes whenever you need to – and for a fraction of the price! Everything is in your control.
Virtual PBX also makes it easy for customers to configure the system to meet their changing needs with a simple user interface. Add a new phone number for that new ad you’re placing in the new magazine, update your main greeting with your new business hours, or route calls to a new employee, all with the click of a button.
Monitor and train new employees with Virtual PBX’s real-time web monitors and call recording. Keep an eye on when they are logged in and out of ACD queues, when they are receiving calls, as well as when they are marked unavailable. Also, ensure they are giving the best phone customer service by using free call recording. You can also use the call recording feature to train new employees.
Use free conference minutes to communicate with employees and customers virtually anywhere in the world. For ultimate flexibility, each extension owner can have a conference call going on at the same time.
With Virtual PBX you will always have multiple ways to connect with employees, customers, and vendors whenever and wherever your business takes you.
Posted on May 19, 2011 by Paul Hammond
Virtual PBX Complete Selected as a Winner in the Hot Technologies Category
Virtual PBX, once again proving their commitment and drive to constantly create award-winning services, wins Network Products Guide’s 6th Annual 2011 Hot Companies and Best Products Awards in the Hot Technologies category.
Network Products Guide, the industry’s leading technology research and advisory guide, honored winners from all over the world in Las Vegas on Tuesday, May 10, 2011, during the 6th annual dinner and presentations. The esteemed annual award is the world’s premier information technology award honoring achievements and recognitions in every facet of the IT industry.
The Network Products Guide Award marks the second prestigious honor Virtual PBX has received in less than six months. Virtual PBX Complete — Virtual PBX’s turnkey service for small and mid-size businesses — also recently received Internet Telephony Magazine’s 13th-annual Product of the Year Award.
Receiving the coveted industry award from Network Products Guide further validates Virtual PBX’s position as a company well positioned to ensure their customers have an easy-to-use yet extremely powerful phone system to help present a professional image over the phone to their customers, prospects and employees.
An annual achievements and recognition awards program with active participation from a broad spectrum of industry voices, the coveted annual Hot Companies and Best Products recognition program encompasses the world’s best in organizational performance, products and services, executives and management teams, successful deployments, product management and engineering, support and customer satisfaction, and public relations in every area of information technology.
“This esteemed industry and peer award recognition of Virtual PBX Complete by Network Products Guide is truly an honor,” said Greg Brashier, COO of Virtual PBX. “The recognition in the ‘Hot Technologies’ category demonstrates that Virtual PBX is continuing to meet the needs of our customers by providing solutions that are best-in-class.”