Tag: hosted VoIP

Death of Traditional Telephony, Rise of Hosted VoIP

Pay your last respects to traditional telephony because hosted VoIP is on track to becoming the dominant form of voice communication. For businesses, VoIP offers a better quality service that costs less than traditional phone lines, yet offers opportunities to customize, which means it won’t be long before plain old telephone services kick the bucket.

Here are just a few reasons that prove why hosted VoIP is on the fast-track to replacing landline communications entirely:

Lower Entry Cost

VoIP phones allow businesses to save anywhere from 40 to 80 percent on monthly phone costs. Some VoIP service providers even offer free phones, allowing you to save even more on startup costs.

Simple Setup

As long as you choose a well-known and top-rated VoIP provider, you can relax knowing that the setup will be easy and hassle-free. All you need to do is add your phones and simply plug them into your Internet connection. They are usually pre-configured to be ready for use as soon as they’re connected.

Improved Features

Another key reason why businesses are switching to hosted VoIP is the variety of its added features, which include professional greetings, music on hold, custom auto-attendant, virtual fax, TrueACD queuing, call recording, conferencing and more.

Taking into consideration the cost savings, easy setup and multitude of features, it’s no wonder that Infonetics Research predicted that business and residential VoIP services combined will grow to be worth $74.5 billion in 2015. Clearly, it’s time to bid adieu to traditional telephony and embrace a world of possibilities with hosted VoIP.

Is Your Business Phone System Ready for Black Friday?

The leaves are turning, the mornings are getting chillier and before you know it, Black Friday will be here. Is your small business equipped with a business phone system that can manage the increased call volume during this hectic time?


For retail businesses, the weekend of Black Friday is one of the biggest shopping times of the season and the official kick-off to the holiday shopping season. In preparation, your company needs to ensure that customer care is on point and that your phone system is able to handle increased customer requests. After all, the last thing you want is to lose business because you’re missing calls.

Business VoIP could be your saving grace this Black Friday. With the right provider, you’ll have access to a wide range of features that will help you handle consumer demands efficiently and effectively:

Auto-attendant – Auto-attendant functions as an automated receptionist and routes all your calls for you, so you can keep a 24-hour phone line. Every call will be answered professionally and seamlessly directed to the proper department or person.

Call Queuing – Call queuing is a powerful solution for handling calls in an orderly and efficient manner. It enables you to distribute calls to multiple staff as calls arrive, and will also hold calls in priority sequence if all agents are busy.

If your business needs an upgraded phone system, there is good news. A quality business VoIP system can be rolled out quickly and easily, just in time for the holiday shopping season.

And if your business has already implemented a hosted VoIP system, you should also make sure your network will support the volume of calls that will be flooding your lines on Black Friday.

ProSIP® Network Health Check – The ProSIP® Network Health Check is a 7 day on-site monitoring solution. Over the course of 7 days, the ProSIP team will work with you to collect and review your network performance data, so you can be confident knowing that your business VoIP system is operating at peak performance.

What’s the Difference Between Managed and Hosted VoIP?

We bet you’ve heard the terms “managed VoIP” and “hosted VoIP” thrown around before, but it can be difficult to distinguish one phone system from the other, and even harder to determine which of the two might be a better fit for your company. As your business grows and becomes more established, it’s important to find a VoIP phone system that tailors specifically to your unique set of needs.

How Does VoIP WorkManaged VoIP

You can think of managed VoIP as a preconfigured system. Unlike hosted VoIP, you pay a monthly fee for every phone your company uses. You’ll get unlimited minutes and a standard set of phone features like auto attendant and call forwarding. While managed VoIP typically offers lower up-front costs and is fairly easy to set up and implement, any changes you need to make to your system will depend on someone else’s service hours and response times.

Hosted VoIP

Hosted VoIP, on the other hand, is a fully customizable option. The system is based around your usage patterns and needs. It’s ideal if you want the option to add on phone lines when business is booming or scale back when you’re tight on resources. If you are looking for flexibility and control over low upfront costs, then hosted VoIP is an excellent option for you.

The Final Decision

If you’re a smaller company that’s not anticipating a lot of growth and call volumes are high, yet relatively fixed, then managed VoIP may be right for you. If, however, you are a growing company in need of a system that offers a lot of control and flexibility, then hosted VoIP is just what you need to put you in charge of your business communications.

Go Green with Hosted VoIP

Today, using hosted VoIP is a smart move for small business owners seeking to save their company money, while reducing its carbon footprint. Going green is not only beneficial for the environment, it’s a savvy business decision as well.

Telecommuting – In this new age of mobility, apps that provide hosted VoIP functionality play a pivotal role in allowing remote workers to stay connected no matter where they are. Telecommuting is great for the environment since remote workers won’t need to commute to the office every day, cutting down on air pollution and gas consumption. It’s also beneficial for your company since it reduces consumption of electricity and water at the office.

Less hardware, less energy – Since all your hardware is housed at an off-site location, you won’t have to worry about incurring maintenance fees. And on the environmental front – using hosted equipment, including cloud-based VoIP, reduces the amount of PBX hardware that ends up in landfills. Plus, VoIP PBX phone systems use up less energy than old-fashioned analog PBXs.

Portability – Hosted systems that provide VoIP phone access offer you professional business phone system capabilities no matter where you are in the world, as long as you have a connection to the Internet. Having the ability to conduct international meetings using video conferencing eliminates travel pollution. Not to mention, it takes the cost of expensive plane tickets, hotels and long-distance calls completely out of the picture.

Whether your focus is on adding new communications features, reducing costs or saving the environment, choosing hosted phone systems that use advanced VoIP features results in clear benefits for both Mother Nature and for your business. With a potential for reduced expenses and higher productivity, you’ve got nothing to lose.

The Top Business Travel Must-Have

virtualpbxUnfortunately, traveling on business often features a good amount of downtime. While Wi-Fi is typically available in airports and on planes, business men and women still find themselves out of network when the leave the office on a business trip, particularly outside of the United States. Hosted VoIP gives you the ability to receive calls and updates while on the road, allowing you to stay connected to the office even when you’re not there.

So what exactly is VoIP? Business VoIP is becoming more and more popular with a wide variety of businesses, both large and small. Business owners in all different industries are switching to VoIP in order to take advantage of the various benefits and lower costs. So what exactly is VoIP? VoIP is also known as Voice over Internet Protocol transmits voice over a data network by sidestepping traditional phone hardware. This is done my transmitting voice over the company’s data network that is already in place. VoIP is believed to increase productivity in the workplace by providing access to employees anywhere they go, as long as they have internet connection, making it an ideal option for employees who travel often.

Take advantage of VoIP with your smartphone, tablet, or laptop – you can use special smartphone applications to turn your device into direct VoIP extensions. Business men and women can avoid roaming charges by taking advantage of free or low-cost Wi-Fi. Services such as VoIP Anywhere even allow its users to take advantage of 3G and 4G networks, along with Wi-Fi.

With hosted VoIP technology, professionals can make video and audio calls from anywhere that is Wi-Fi accessible, even when the user is thousands of miles away, allowing flexibility in communication that was never previous possible.