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Archives: November 2013

Death of Traditional Telephony, Rise of Hosted VoIP
November 7th, 2013

Pay your last respects to traditional telephony because hosted VoIP is on track to becoming the dominant form of voice communication. For businesses, VoIP offers a better quality service that costs less than traditional phone lines, yet offers opportunities to customize, which means it won’t be long before plain old telephone services kick the bucket.

Here are just a few reasons that prove why hosted VoIP is on the fast-track to replacing landline communications entirely:

Lower Entry Cost

VoIP phones allow businesses to save anywhere from 40 to 80 percent on monthly phone costs. Some VoIP service providers even offer free phones, allowing you to save even more on startup costs.

Simple Setup

As long as you choose a well-known and top-rated VoIP provider, you can relax knowing that the setup will be easy and hassle-free. All you need to do is add your phones and simply plug them into your Internet connection. They are usually pre-configured to be ready for use as soon as they’re connected.

Improved Features

Another key reason why businesses are switching to hosted VoIP is the variety of its added features, which include professional greetings, music on hold, custom auto-attendant, virtual fax, TrueACD queuing, call recording, conferencing and more.

Taking into consideration the cost savings, easy setup and multitude of features, it’s no wonder that Infonetics Research predicted that business and residential VoIP services combined will grow to be worth $74.5 billion in 2015. Clearly, it’s time to bid adieu to traditional telephony and embrace a world of possibilities with hosted VoIP.

Is Your Business Phone System Ready for Black Friday?
October 28th, 2013

The leaves are turning, the mornings are getting chillier and before you know it, Black Friday will be here. Is your small business equipped with a business phone system that can manage the increased call volume during this hectic time?

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For retail businesses, the weekend of Black Friday is one of the biggest shopping times of the season and the official kick-off to the holiday shopping season. In preparation, your company needs to ensure that customer care is on point and that your phone system is able to handle increased customer requests. After all, the last thing you want is to lose business because you’re missing calls.

Business VoIP could be your saving grace this Black Friday. With the right provider, you’ll have access to a wide range of features that will help you handle consumer demands efficiently and effectively:

Auto-attendant – Auto-attendant functions as an automated receptionist and routes all your calls for you, so you can keep a 24-hour phone line. Every call will be answered professionally and seamlessly directed to the proper department or person.

Call Queuing – Call queuing is a powerful solution for handling calls in an orderly and efficient manner. It enables you to distribute calls to multiple staff as calls arrive, and will also hold calls in priority sequence if all agents are busy.

If your business needs an upgraded phone system, there is good news. A quality business VoIP system can be rolled out quickly and easily, just in time for the holiday shopping season.

And if your business has already implemented a hosted VoIP system, you should also make sure your network will support the volume of calls that will be flooding your lines on Black Friday.

ProSIP® Network Health Check – The ProSIP® Network Health Check is a 7 day on-site monitoring solution. Over the course of 7 days, the ProSIP team will work with you to collect and review your network performance data, so you can be confident knowing that your business VoIP system is operating at peak performance. 

What’s the Difference Between Managed and Hosted VoIP?
October 9th, 2013

We bet you’ve heard the terms “managed VoIP” and “hosted VoIP” thrown around before, but it can be difficult to distinguish one phone system from the other, and even harder to determine which of the two might be a better fit for your company. As your business grows and becomes more established, it’s important to find a VoIP phone system that tailors specifically to your unique set of needs.

How Does VoIP Work

Managed VoIP

You can think of managed VoIP as a preconfigured system. Unlike hosted VoIP, you pay a monthly fee for every phone your company uses. You’ll get unlimited minutes and a standard set of phone features like auto attendant and call forwarding. While managed VoIP typically offers lower up-front costs and is fairly easy to set up and implement, any changes you need to make to your system will depend on someone else’s service hours and response times.

Hosted VoIP

Hosted VoIP, on the other hand, is a fully customizable option. The system is based around your usage patterns and needs. It’s ideal if you want the option to add on phone lines when business is booming or scale back when you’re tight on resources. If you are looking for flexibility and control over low upfront costs, then hosted VoIP is an excellent option for you.

The Final Decision

If you’re a smaller company that’s not anticipating a lot of growth and call volumes are high, yet relatively fixed, then managed VoIP may be right for you. If, however, you are a growing company in need of a system that offers a lot of control and flexibility, then hosted VoIP is just what you need to put you in charge of your business communications.

Go Green with Hosted VoIP
September 27th, 2013

Today, using hosted VoIP is a smart move for small business owners seeking to save their company money, while reducing its carbon footprint. Going green is not only beneficial for the environment, it’s a savvy business decision as well.

Telecommuting – In this new age of mobility, apps that provide hosted VoIP functionality play a pivotal role in allowing remote workers to stay connected no matter where they are. Telecommuting is great for the environment since remote workers won’t need to commute to the office every day, cutting down on air pollution and gas consumption. It’s also beneficial for your company since it reduces consumption of electricity and water at the office.

Less hardware, less energy – Since all your hardware is housed at an off-site location, you won’t have to worry about incurring maintenance fees. And on the environmental front – using hosted equipment, including cloud-based VoIP, reduces the amount of PBX hardware that ends up in landfills. Plus, VoIP PBX phone systems use up less energy than old-fashioned analog PBXs.

Portability – Hosted systems that provide VoIP phone access offer you professional business phone system capabilities no matter where you are in the world, as long as you have a connection to the Internet. Having the ability to conduct international meetings using video conferencing eliminates travel pollution. Not to mention, it takes the cost of expensive plane tickets, hotels and long-distance calls completely out of the picture.

Whether your focus is on adding new communications features, reducing costs or saving the environment, choosing hosted phone systems that use advanced VoIP features results in clear benefits for both Mother Nature and for your business. With a potential for reduced expenses and higher productivity, you’ve got nothing to lose. 

The Top Business Travel Must-Have
August 13th, 2013

virtualpbxUnfortunately, traveling on business often features a good amount of downtime. While Wi-Fi is typically available in airports and on planes, business men and women still find themselves out of network when the leave the office on a business trip, particularly outside of the United States. Hosted VoIP gives you the ability to receive calls and updates while on the road, allowing you to stay connected to the office even when you’re not there.

So what exactly is VoIP? Business VoIP is becoming more and more popular with a wide variety of businesses, both large and small. Business owners in all different industries are switching to VoIP in order to take advantage of the various benefits and lower costs. So what exactly is VoIP? VoIP is also known as Voice over Internet Protocol transmits voice over a data network by sidestepping traditional phone hardware. This is done my transmitting voice over the company’s data network that is already in place. VoIP is believed to increase productivity in the workplace by providing access to employees anywhere they go, as long as they have internet connection, making it an ideal option for employees who travel often.

Take advantage of VoIP with your smartphone, tablet, or laptop – you can use special smartphone applications to turn your device into direct VoIP extensions. Business men and women can avoid roaming charges by taking advantage of free or low-cost Wi-Fi. Services such as VoIP Anywhere even allow its users to take advantage of 3G and 4G networks, along with Wi-Fi.

With hosted VoIP technology, professionals can make video and audio calls from anywhere that is Wi-Fi accessible, even when the user is thousands of miles away, allowing flexibility in communication that was never previous possible.

Four Types of People Who Benefit from Hosted VoIP
July 31st, 2013

If you are a business owner or professional, you may wonder whether hosted VoIP makes sense for you. If you find yourself identifying with any of the personalities listed below, a VoIP phone system may be just the ticket to help you increase your business productivity, while simultaneously improving customer support. Here’s a guide to help you determine if hosted VoIP is right for you and your small business.

 1.       The Multi-tasker When you have a million things on your plate, you need the right business tools to help you stay on track. A VoIP phone system gives you full control over how incoming and outgoing calls are processed. Having an effective process prevents problems such as losing important calls and transferring callers to the wrong person or department.

 2.       The Entrepreneur If you are heading a new organization with a great business model, but a skeleton crew, then hosted VoIP is a good option for you. A phone system with features like professional greetings, music on hold and TrueACD queuing can help you maintain a big business image, even if you only have a team of 10 employees. Plus, a hosted VoIP phone system offers unmatchable scalability and flexibility. It’s easy to add on phone lines as business demands grow or scale back if you’re tight on resources.

 3.       The Telecommuter Working out of the office shouldn’t limit your connectivity to clients or the rest of your team. With hosted VoIP, you have access to complete business phone system features whether you are working from your home office, a local coffee shop or even the airport. Softphones allow you to use your smartphone or laptop to make or receive calls over your data connection.

 4.       The Penny Saver If you are the thrifty type, hosted VoIP is an excellent fit for you. A traditional phone system forces you to purchase the hardware required for the services your phone system needs. With a hosted business VoIP phone system, you have complete freedom to change your phone system at any time without purchasing additional hardware and paying for installation. Hosted VoIP is a clear solution for those looking to get the most bang for their buck.  

3 Ways to Maximize the Use of Your Business’ Internet
July 1st, 2013

In today’s age of technology, the Internet is everything. We rarely go a day without it for personal use, let alone business use. However, some companies have yet to maximize its full potential, with Hosted VoIP, video conferences via Skype, and FTP sites being just a few of the most commonly missed uses.

Phone Calls Using VoIP
VoIP phone services are slowly replacing traditional phone systems as more and more businesses begin to recognize the added, money-saving benefits. Hosted VoIP not only saves your business money but offers many added features fit for a professional business, including a more efficient system configuration & management, call answering & call routing, conferencing, a higher quality user experience, and more. (Did we mention it can save your business money?) VoIP uses your current internet to make phone calls, so a modem is all you will need to get great phone service without the hazard of phone lines running up and down your office walls and floors.VoIP

Online Faxing
Just as VoIP allows business to save time and money by making calls using their internet connection, more and more companies are switching to internet fax services, too. Fax over internet gives all the benefits of faxing without buying a fax machine which helps your business save money and you never have to worry about a faulty fax machine.

FTP Sites
Nowadays, paper is hardly necessary in the workplace. With FTP sites, which are password-protected temporary storage sites where you can share and access files with others, you never have to worry about a file being too large to be sent via email. Files are now easily shareable with whomever you choose to share them with. Download within minutes and share files with anyone in the world rather than using snail mail or FedEx.

Are you getting the most out of your Internet? These money-saving solutions are ideal for businesses looking to save an extra buck while receiving even more benefits and adding an air of professionalism.

Updating Your Business’ Phone System for 2013
January 3rd, 2013

The New Year is a time for change and to make plans and goals to improve your business from the previous year. Perhaps it’s time to take a look at your phone system and see where it stands in terms of benefiting your business? Do you find yourself overpaying for a traditional phone system with minimal features? Hosted VoIP may be a great option for you. VoIP, also known as Voice over Internet Protocol is defined as the ability to transmit voice over a data network already in place at a business. With added features that are not available with a traditional phone system and lowered set-up and maintenance costs, it’s difficult to go wrong when you choose hosted VoIP for your business.

A business VoIP phone is a phone that can send and receive calls over the internet and has the all the unique added features and call quality that your business needs in order to be successful. A business VoIP phone does not work without internet connectivity and needs to be used in conjunction with business VoIP phone service. Virtual PBX’s business VoIP system adds all the capabilities need for your business such as voice mail, call recording, and automated call answering through an auto-attendant and includes easy, web-based system management tools.

As a pioneer and leader in the VoIP industry for over 15 years, Virtual PBX phones and systems include all that’s needed to run a successful, professional business that is beneficial to the company and employees.