Posted on March 21, 2012 by Paul Hammond
Many companies are not taking full advantage of the advanced technology available in telecom today. When used, this technology can greatly improve operations, and help you to provide better customer service.
Virtual PBX® offers the most complete and sophisticated hosted solution available today. One great example of this is our unique GeoRoute® feature, which can forward calls automatically to the right employee, ACD queue, or business location before you even answer the phone – based on the location of the originating number.
Here is an example: Let’s say you want to have calls from the western United States go to one sales agent, and those from the eastern part of the country go to someone else. With GeoRoute from Virtual PBX, we’ll monitor the caller ID of incoming calls and automatically route the calls based on area code.
Want another example? Imagine a franchise operation that wants to publish one national toll-free number but wants calls automatically routed to the franchise closest to the caller. GeoRoute will direct incoming customer calls to the appropriate franchise based on the geographic boundaries you create. This way, you can make sure the right franchise gets the call with no human intervention. In addition, as the calls complete at the franchise locations, the franchise headquarters don’t incur any expense from these calls.
Furthermore, with GeoRoute, there is no need for a central receptionist, and call charges don’t start until you answer the call, so expenses stay low.
There are a number of ways to implement GeoRoute. You can route calls based on just the area code, the area code and exchange, or the entire number. In addition, you may route calls the following ways:
- Inside the answering system, transferring the call to an employee extension or ACD queue.
- To a completely different phone system, such as a remote branch office or a different business.
Our telecom expertise, combined with unmatched flexibility and excellent customer service, allow us to solve your call routing challenges to help you build business and save money.