Tag: Customer service

New! 3-Way Calling Feature


Now, Virtual PBX customers can use 3-way calling to connect a third person to an existing two-way call.

3-way calling can enhance many aspects of your business, acting as an intermediary in any situation. Examples: connecting a supplier to a customer while you control the discussion, bridging between managers of different departments or easily bringing in another person to give a different perspective, or validate anything that was said. This feature is truly invaluable.

Here’s how it works:

When you’re on a call on one of our VoIP phones, select the Conference option to put that call on hold. When you hear the dial tone, simply dial the other party, and press Conference again to connect the two parties.

We welcome you to review the extensive features and advanced plans offered by VirtualPBX.

Also feel free to leave a comment explaining how you best use 3-way calling to improve your business, or share this blog with your favorite social networks like Facebook and Twitter. To learn more about Virtual PBX call us at 888-825-0800.

FREE iPhone and Android App from Virtual PBX

Who doesn’t love free apps? If you have a smart phone, you love apps and there are a ton of them out there providing quick, easy and convenient ways to access nearly everything. And thanks to Virtual PBX, there is now a new free app for you to love.

Virtual PBX has released a helpful new application which breaks the mold in the Hosted PBX Market. Virtual PBX Extension Manager, the new free application for Apple iOS and android devices, makes it easy for Virtual PBX customers to have access to all of the most-used functions of their phone system, directly from their iPhones.

“We’re excited to introduce the first business extension management app with this advanced level of functionality for iPhone users,” said Paul Hammond, CEO of Virtual PBX. “As an iPhone user myself, I love to have the Virtual PBX features I use the most right at my fingertips, and I am certain our customers will appreciate it, too.”

Using a simple, intuitive interface users can manage extensions on multiple Virtual PBX accounts, mark their extensions as unavailable, and even redirect incoming business calls to any of up to four different phones. Virtual PBX’s free application also includes iPhone-based presence management, a feature exclusive to Virtual PBX.

The Virtual PBX Extension Manager App makes presence management available through the user’s phone, allowing them to log in and out of queues as needed. With the use of exclusive intelligent queue algorithms, Virtual PBX reduces caller hold times by not forcing calls to extensions where no one will answer. This means better efficiency for the customer and happier callers. And who doesn’t want happier callers? Have happier callers with the new free app from Virtual PBX.

Virtual PBX Complete is a Complete Success

Nine Consecutive Awards and Huge Growth for VirtualPBX Complete

Called a “cream of the crop” service by its customers, the latest award wining service from Virtual PBX, Virtual PBX Complete, quickly worked its way to the upper echelon of VoIP solutions, delivering an unparalleled complete business phone service.

Unlike other hosted PBX services, VirtualPBX Complete supports the blending of analog and IP telephony while simultaneously incorporating open SIP peering. Eliminating the need for proprietary software and delivering the freedom and flexibility to carry business extensions anywhere around the world through a smartphone, Virtual PBX complete is becoming an essential element for running a successful business.

“The need for business VoIP solutions is high, and we’re excited to have been able to launch such a strong product,” said Greg Brashier, CMO of Virtual PBX.

Since its launch, VirtualPBX Complete has been recognized by several publications including Information Week, eWEEK and TMCnet receiving the following nine awards:

VirtualPBX announced continued strong growth in the 15 months since the launch of its award-winning VirtualPBX Complete business VoIP solution in February 2011, citing a 49.9 percent rise in traffic though the company’s hosted PBX system. With Virtual PBX’s expertise in technology and ability to create some of the most innovative products and services on the market, it is easy to see why they are so popular.

Hosted VoIP PBX Gives You Competitive Enterprise Features

In today’s business world, staying competitive is imperative to running a strong, successful business. To gain a competitive edge, it is important to continuously incorporate new technologies customized to meet customer or client needs while managing costs to stay in budget.

Many businesses today are turning to VoIP to stay competitive. According to recent studies, 50 percent of medium businesses (100-999 employees) claim VoIP will become critical to their business. In-Stat forecasts that active VoIP subscriber rates will triple in 2012, growing from 9 million in 2011 to 29 million.

Virtual PBX offers a business VoIP system that will give you the competitive edge with enterprise features. Here are a few of the key features and advantages of switching to hosted VoIP that will keep your business on the cutting edge…

Enhanced Productivity – Many productivity-enhancing features previously available only through expensive add-ons to traditional PBXs come standard with VoIP from Virtual PBX. These features include advanced call routing, auto attendant, “find me/follow me”, day and night modes, ACD Queues, custom greetings, and caller ID.

Advanced ACD Queues – Virtual PBX offers the most sophisticated ACD capability of any hosted system, through our TrueACD™ technology, an advanced technology that prioritizes, ranks, and manages both the incoming callers and the people waiting to take the calls. ACD queuing is a critical business function, especially for call centers, and needs to be as robust and feature-rich as possible to allow the maximum flexibility for your company.

Work from Anywhere – With a hosted VoIP PBX from Virtual PBX, you can easily work from any location using a VoIP phone, a cellular phone or even a home phone. And you can quickly and easily access the advanced features of your phone system from any location. Simply connect to the Internet and log into your VoIP phone to have access to all the information available in your office system 24/7.

Low total cost of ownership – Analysis show that Virtual PBX VoIP can reduce an organization’s monthly phone costs by 40-80%. Virtual PBX Plans start at just $9.99 per month, or you can get unlimited minutes for as little as $19.99 per user.

Virtual PBX works seamlessly with your existing business environment, helping employees use their phones as efficiently as possible. Virtual PBX’s VoIP Business system has proven beneficial again and again in boosting productivity, increasing customer service and cutting costs.

Save Money with GeoRoute®

Many companies are not taking full advantage of the advanced technology available in telecom today. When used, this technology can greatly improve operations, and help you to provide better customer service.

Virtual PBX® offers the most complete and sophisticated hosted solution available today. One great example of this is our unique GeoRoute® feature, which can forward calls automatically to the right employee, ACD queue, or business location before you even answer the phone – based on the location of the originating number.

Here is an example: Let’s say you want to have calls from the western United States go to one sales agent, and those from the eastern part of the country go to someone else. With GeoRoute from Virtual PBX, we’ll monitor the caller ID of incoming calls and automatically route the calls based on area code.

Want another example? Imagine a franchise operation that wants to publish one national toll-free number but wants calls automatically routed to the franchise closest to the caller. GeoRoute will direct incoming customer calls to the appropriate franchise based on the geographic boundaries you create. This way, you can make sure the right franchise gets the call with no human intervention. In addition, as the calls complete at the franchise locations, the franchise headquarters don’t incur any expense from these calls.

Furthermore, with GeoRoute, there is no need for a central receptionist, and call charges don’t start until you answer the call, so expenses stay low.

There are a number of ways to implement GeoRoute. You can route calls based on just the area code, the area code and exchange, or the entire number. In addition, you may route calls the following ways:

  • Inside the answering system, transferring the call to an employee extension or ACD queue.
  • To a completely different phone system, such as a remote branch office or a different business.

Our telecom expertise, combined with unmatched flexibility and excellent customer service, allow us to solve your call routing challenges to help you build business and save money.