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Archives: June 2012

Virtual PBX Complete is a Complete Success
June 7th, 2012

Nine Consecutive Awards and Huge Growth for VirtualPBX Complete

Called a “cream of the crop” service by its customers, the latest award wining service from Virtual PBX, Virtual PBX Complete, quickly worked its way to the upper echelon of VoIP solutions, delivering an unparalleled complete business phone service.

Unlike other hosted PBX services, VirtualPBX Complete supports the blending of analog and IP telephony while simultaneously incorporating open SIP peering. Eliminating the need for proprietary software and delivering the freedom and flexibility to carry business extensions anywhere around the world through a smartphone, Virtual PBX complete is becoming an essential element for running a successful business.

“The need for business VoIP solutions is high, and we’re excited to have been able to launch such a strong product,” said Greg Brashier, CMO of Virtual PBX.

Since its launch, VirtualPBX Complete has been recognized by several publications including Information Week, eWEEK and TMCnet receiving the following nine awards:

VirtualPBX announced continued strong growth in the 15 months since the launch of its award-winning VirtualPBX Complete business VoIP solution in February 2011, citing a 49.9 percent rise in traffic though the company’s hosted PBX system. With Virtual PBX’s expertise in technology and ability to create some of the most innovative products and services on the market, it is easy to see why they are so popular.

Virtual Pbx® Awarded Internet Telephony’s 2011 Tmc Labs Innovation Award
August 5th, 2011

Virtual PBX Complete Honored for Exceptional Innovation

Virtual PBX has always watched out for every one of their customers, from the smaller businesses to the larger corporations, making sure to deliver products and services everyone finds useful for their business.

Virtual PBX’s latest solution is no exception, supporting a complete blending of analog and IP telephony, while also incorporating open SIP peering.   In doing so, Virtual PBX Complete ultimately meets the needs of all Virtual PBX customers from traditional landline clients to VoIP telephony customers.  Setting new standards for flexibility, features, price, and ease of installation, Virtual PBX Complete forged ahead, establishing new technology and employing out-of-the-box thinking.

This is what innovation is all about.  And this is why Virtual PBX Complete was named the 2011 TMC Labs Innovation Award winner.  The award, presented by TMC’s publication, INTERNET TELEPHONY, honors products that display innovation, unique features, and significant contributions toward improving communications technology. The TMC Labs Innovation Awards are granted to those companies demonstrating groundbreaking contributions to the industry.

“The Innovation Award exemplifies the best and the most unique products and services that this industry has to offer. Virtual PBX has proven its commitment to quality and the further development of the IP communications industry through its Virtual PBX Complete solution,” stated Tom Keating, CTO and TMC Labs Founder.

“Congratulations to the entire team at Virtual PBX for earning this great honor. I look forward to seeing more innovative solutions from them as the company continues to contribute to the future of IP communications,” Keating added.

In order to be seen as valuable innovations, new products and services must be strong enough to progress into the marketplace.  In addition, fast changing technologies and lifestyles cause people to have greater expectations. Customers are used to products that constantly improve and make their life easier.

“This recognition demonstrates the significant impact Virtual PBX Complete innovation has had on our market,” said Greg Brashier, COO of Virtual PBX. “This award, coupled with the enthusiastic responses from our customers, is a testament to Virtual PBX’s hard work and commitment to provide services that meet the wide range of customer needs.”

“Virtual PBX has demonstrated to the staff of TMC Labs that Virtual PBX Complete is truly innovative in the IP Communications industry. Virtual PBX Complete has made contributions which have resulted in significant advancement to the industry,” said Rich Tehrani, CEO, TMC. “We’re proud to reward Virtual PBX’s hard work with a TMC Labs Innovation Award this year.”

The 2011 TMC Labs Innovation Award highlights will be published in the July and August 2011 issues of INTERNET TELEPHONY magazine.

sauna works transitions to voip with virtual pbx
July 15th, 2011

Company Heats Up and Increases Outbound Calls with Virtual PBX Complete

Great customer service is the lifeline of every business. It is an essential part of maintaining your existing customers as well as winning new ones. The foundation of great customer service is forming a relationship with customers.  But how do you go about forming such a relationship?  One of the best ways is to make sure you are always available and in touch with your customers.

Customer satisfaction is the No. 1 priority for the employees of Sauna Works, a company specializing in infrared saunas. Sauna Works has been in the business of manufacturing and selling infrared saunas for over 14 years and have learned quite a bit about customer service and ensuring customer satisfaction.   Their motivation and dedication to provide excellent customer service drove the company’s move to VirtualPBX five years ago to allow employees to stay in constant touch with customers through landline, mobile, and VoIP phones.

In 2006, the company was managing a showroom in San Francisco and many of their employees were working remotely.  Vice President Andy Kaps knew using a feature-rich PBX solution was the only way to monitor and keep on top of sales and service calls.  When providing great customer service, it is so important to be able to communicate with customers from any location.  You need to be reachable no matter where you are.

Kaps explains, “As a former executive at a company within in the telecommunications field, I knew we needed a solution that would provide us with ACD queuing features which allowed us to stay connected with users no matter where we are. I was initially attracted to Virtual PBX because of its deep feature set and the web-based flexibility the company provides.”

In addition to keeping people connected around the world, Virtual PBX’s TrueACD™ Queues allows callers to contact anyone in the company without having to know their direct extension.  Furthermore, managers need not waste time entering or changing phone numbers as employee shifts change since TrueACD queues include presence management and employees log themselves in and out as needed.  Best of all, customer service is improved by reducing customer wait times and increasing customer satisfaction.

Sauna Works was able to increase customer satisfaction even further by switching to VoIP.  70 percent of Sauna Works’ employees using Virtual PBX made the transition to VoIP after the release of Virtual PBX’s new VoIP system, Virtual PBX Complete.  Since the transition, employees have not only significantly reduced overall phone costs, but also doubled the number of outbound calls made to clients.

Blending traditional analog telephony with VoIP technology, Virtual PBX’s Virtual PBX Complete solution allows clients to mix and match as needed as well as work from any location. Virtual PBX Complete also embraces open standards, which spares customers from being locked into proprietary technologies.

“A majority of our customers are looking for a flexible solution,” said Greg Brashier, COO of Virtual PBX. “With our commitment to both VoIP and analog technologies, we give customers like Sauna Works the ability to have low upfront costs, eliminate expensive analog phones lines when VoIP is appropriate, and improve service to their clients.”

Virtual PBX Receives Network Products Guide 2011 Hot Companies and Best Products Award
May 19th, 2011

Virtual PBX Complete Selected as a Winner in the Hot Technologies Category

Virtual PBX, once again proving their commitment and drive to constantly create award-winning services, wins Network Products Guide’s 6th Annual 2011 Hot Companies and Best Products Awards in the Hot Technologies category.

Network Products Guide, the industry’s leading technology research and advisory guide, honored winners from all over the world in Las Vegas on Tuesday, May 10, 2011, during the 6th annual dinner and presentations.  The esteemed annual award is the world’s premier information technology award honoring achievements and recognitions in every facet of the IT industry.

The Network Products Guide Award marks the second prestigious honor Virtual PBX has received in less than six months. Virtual PBX Complete — Virtual PBX’s turnkey service for small and mid-size businesses — also recently received Internet Telephony Magazine’s 13th-annual Product of the Year Award.

Receiving the coveted industry award from Network Products Guide further validates Virtual PBX’s position as a company well positioned to ensure their customers have an easy-to-use yet extremely powerful phone system to help present a professional image over the phone to their customers, prospects and employees.

An annual achievements and recognition awards program with active participation from a broad spectrum of industry voices, the coveted annual Hot Companies and Best Products recognition program encompasses the world’s best in organizational performance, products and services, executives and management teams, successful deployments, product management and engineering, support and customer satisfaction, and public relations in every area of information technology.

“This esteemed industry and peer award recognition of Virtual PBX Complete by Network Products Guide is truly an honor,” said Greg Brashier, COO of Virtual PBX. “The recognition in the ‘Hot Technologies’ category demonstrates that Virtual PBX is continuing to meet the needs of our customers by providing solutions that are best-in-class.”