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Archives: May 2010

Send Calls Where They Belong
May 4th, 2010

Sometimes you’ve got to get your calls to always jump into the right place without any involvement. Maybe you’ve got that guy who just won’t quit calling about problems you had nothing to do with. Or there’s a special client you want to make sure always gets handled by you personally. Or this one: with your new marketing campaign, you need all calls from Western United States to go to your Western Region sales rep at x805.

With AutoRoute from Virtual PBX, you can handle all the scenarios above and more. Virtual PBX monitors the caller ID of incoming calls and automatically routes the calls based on area code, area code + prefix, or the entire phone number. Consider AutoRoute to be the very first filter the calls go through before they even hear your welcome message.

You can have an unlimited set of entries in your AutoRoute list. Just log onto your account, jump over to the admin tab, and select AutoRoute from the left menu. You then create an entry with the caller ID that you want to look for. Here’s a few standard formats:

  • No Caller ID: Obviously, calls without a caller ID. Like telemarketers. Just saying.
  • 4 digits: 1 + 3-digit area code. Example: ‘1408’ nixes calls from the San Jose, CA area.
  • 7 digits: 1 + 3-digit area code + a complete prefix. Example: ‘1408567’ for north San Jose.
  • 11 digits: The whole thing. Get individual callers. Example: ‘14085556789’

Once a call comes in that matches one of your filters, the calls can be routed in one of six ways:

  • Blocked: The caller will hear “This number is blocked”, then the system disconnects the call
  • System Operator: Calls are sent directly to the system operator extension
  • Extension: Calls are sent directly to the specified extension
  • Extension Voicemail: Calls sent directly to specified extension’s voicemail box
  • Extension Faxmail: Calls are sent directly to specified extension’s faxmail box; really effective if you receive a lot of faxes from the same sending fax machine
  • ACD Queue: Calls are sent directly to the specified ACD Queue

The applications and uses for the AutoRoute feature are vast and many. It’s automatic routing without the caller having to press any buttons. Like we mentioned about, things like routing VIP customers directly to their account manager; routing inbound sales calls from across the country directly to the proper sales rep’s extension, blocking unwanted callers or telemarketers, or making sure your grandma always reaches you when she calls the business number instead of bothering the billing department.

With Virtual PBX’s AutoRoute feature, the routing of your inbound phone calls could be completely automated. And the best point of all is that it is free – it’s built into every Virtual PBX system. Free is good. Can’t beat free.