Tag: Caller ID

Virtual PBX Adds VoIP Phones and New Flat-Rate Plans!

Polycom SoundPoint IP 335

Virtual PBX Adds Hardware VoIP Phone Support

The time has come — Virtual PBX, provider of the no-compromise business phone system, announced support for hardware VoIP Phones along with new flat-rate plans, fortifying their lineup of industry-leading plans and services. With this, Virtual PBX now controls the phone call from the inbound phone number ALL the way down to the phone on the desktop. You can now have a truly complete phone system integrating phone numbers, free long distance and IP phones into one cost-effective solution.

We now offer two award winning plans from which you, the customer, can choose: the new flat-rate plans and the original usage-based plans. Even better, you don’t have to be on the flat-rate plans to use the VoIP phones – we’ve set up the system to support the phones on either plan. So feel free to pick the plan that works best for you and your business, and also decide how you would like the system to reach you. You can be contacted through the VoIP phone(s) and/or contact phone numbers via a landline or cell phone. The freedom to choose is in your hands.

We also offer you the freedom to save! With Virtual PBX you can simplify your life and your budget by cutting the ties with your landline carrier. There is really no need for a landline anymore seeing as how you can make and receive phone calls using a VoIP phone and your Virtual PBX service. So go on ahead and save that money each month with Virtual PBX Complete. With our phone service you can enjoy a savings of anywhere from 40-80% in traditional phone system and landline costs – that is a huge savings! Given that telecom costs are a major expense in everyday business, Virtual PBX provides business communication that is affordable, easy and accessible from wherever you need to be with a low monthly fee and no contracts or setup costs!

Please see the plan details below and save money with the plan suited for you:

Flat-Rate Plans:

These are your traditional “unlimited” plans that so many companies try to market. However, Virtual PBX does it right as there is a fair-use policy in place (much like every other VoIP phone service out there) that allows 5,000 minutes of inbound minutes per extension, aggregated at the account level. So a 5-user system would include upwards of 25,000 inbound local minutes. That’s amazing. Most companies won’t touch that. Yet, they can have this system for around $150 per month, and that already includes the e911 fees, Federal and FCC taxes. The flat-rate plans are as follows:

  • 1-User: $39.99/mo
  • 4-User: $23.99/mo/ext
  • 10-User: $21.99/mo/ext
  • 20-User: $19.99/mo/ext
  • 50-User: $19.99/mo/ext
  • Extra Extensions: $24.99/mo

Usage-Based Plans:

These plans are what Virtual PBX used to pioneer the hosted phone service market. On these original plans you only pay for the minutes used each month. As the plans go up, you receive a larger block of free minutes and the price for additional minutes becomes cheaper. These plans come with unlimited users and all the same features as the flat-rate plans. Virtual PBX has the following usage-based plans:

  • VPBX-5: $9.99/mo (300 minutes, extra minutes are 6.5 cents/min)
  • VPBX-10: $24.99/mo (600 minutes, extra minutes are 5.8 cents/min)
  • VPBX-20: $44.99/mo (1,000 minutes, extra minutes are 4.7 cents/min)
  • VPBX-50: $94.99/mo (2,500 minutes, extra minutes are 4.4 cents/min

VoIP Phones

Virtual PBX now supports hardware VoIP phones connected to the service. This is a superb addition as now you can make phone calls and show your Virtual PBX caller ID on every outbound call. And you don’t have to use a cellphone or landline to make that outbound call. All you need is an Internet connection. Virtual PBX sells the following phones that arrive pre-configured and ready for use:

  • Polycom SoundPoint IP 321: $99.99 (single ethernet port)
  • Polycom SoundPoint IP 335: $139.99 (ethernet pass-through port; backlit display)
  • Polycom SoundStation IP 5000: $599.99 (conference phone)

With Virtual PBX there is no need to get phones from one provider, calling plans from another, and features from somewhere else. Get it all in one place. If you are looking for a complete, no-compromise business VoIP solution for your business, Virtual PBX is the answer.

Show Your Company Phone Number from Any Phone!

If you’ve called a customer using your home phone or cell phone, then you’ve probably had them call you back on that same phone number — they just redial the caller ID left on their phone.  Suddenly your personal phone is your new “business” number.  It’s like having people visit your home when they should be going to your office or store.  What a pain.  But all is not lost.  By using Virtual PBX, you have a way to show your company phone number on outbound calls without having to reveal the number from which you’re calling.  Convenience and privacy all in the same call!

This feature is called “Virtual Calling Card”.  It’s perfect for calling from a cell phone, a friend’s house, a hotel, or even a pay phone…if you can still find one that works!  And you don’t need to keep track of special code numbers and dialing strings – you just dial yourself.  This feature is accessed by logging into the phone system over the phone.  Some of our customers are unfamiliar with this feature or think it’s harder to use than it really is. Truthfully, it does take a few steps — call into your Virtual PBX phone number, press #, enter your extension number followed by #, then enter your phone password follow by #.  Realistically, all of that can be accomplished via a speed dial on your phone.  There is an alternate way to log into your phone system by pressing the CallBack button on the Call Routing tab.

Once you are logged into the system over the phone, you press 3 to make an outbound call.  The system will ask you to enter the phone number you wish to dial.  That’s all there is to it.  Once you enter the phone number, the system will dial, showing your Virtual PBX phone number as the caller ID to your call recipient. So not only is this convenient, but it’s also secure as you’re not showing your personal phone number when you call your customers, vendors, or contacts.

You do need to make sure that your system is set to show your Virtual PBX phone number on outbound calls.  This is the default setting, so unless you changed it, it should be fine.  That setting is edited under the Advanced Configuration settings of the Auto-Attendant.

Also, if you have multiple Virtual PBX phone numbers, you can show any one of those on your outbound calls.  A beautiful thing!  Just make sure to dial into the system using the number that you want to show on your caller ID.  So this feature is not just convenient and secure, but also flexible!

So now you and your personnel use your Virtual PBX to make a bunch of outbound calls.  How do you know who called whom?  You can track all of your outbound calls using the Extension Outbound Call Report.  This report shows the date, time, extension numbers, extension owner caller ID, duration of the call, and the phone number of the party dialed.  This is a great report if extension owners use the Virtual Calling Card feature to make customer call backs to customers or vendors.  It’s great detail, but it’s also great for accountability.

With the Virtual Calling Card feature from Virtual PBX, not only can you show whichever Virtual PBX company phone number you wish in the caller ID when you make your outbound calls, but you also get the satisfaction of NOT having your personal contact phone number show up on caller ID displays of your customers, vendors, and business contacts.  It’s convenience, flexibility, and personal protection at the same time.

Get Your 855 Numbers Here!

If you haven’t already heard about it, the FCC is releasing the 855 prefix for toll-free numbers on October 2, 2010. Since none of those numbers are currently taken, numbers like 855-Call-Now or 855-855-8558 should be available. All of the 855 numbers — all 7+ million of them — will be available for reservation on October 2nd, all at once. When that happens, every company that has access to the nationwide toll-free number database will reserve as many numbers as they can, as fast as they can.

Since Virtual PBX has direct access to the nationwide toll-free database, you can get in line to have us make a grab for your numbers of choice on your behalf. And unlike many other toll-free number ordering services, we charge nothing to place orders for up to 25 numbers, and only $25/each for the numbers successfully reserved for you. Now’s the time to try for a special toll-free number that’s always been unavailable in the past. An opportunity like this doesn’t come around very often.

To place an order, click here and enter your request. Again, the first 25 attempts are free, just $2 each after that, and only $25 for each number successfully reserved. Other companies are marking up these numbers to make a huge profit. VirtualPBX is just trying to give our customers what they want.

For more information about why you might need a toll-free number, please continue reading…

Why Use Toll-Free Numbers

There could be a very long list of reasons why a business or person would use a toll-free number. However, one could narrow it down three general reasons::

Visibility: If you want to show a local presence, then market your local number so your callers know that you’re local to them. Small to medium sized businesses typically fall into this category. However, if you are marketing your services to customers that are not within your local area, then a toll-free number is the best way to go.

Protect Your Branding: get your company name or the toll-free version of your local number. In the case of this post, get the 855- version of your current toll-free numbers

Polite to Consumer: it essentially rolls out the red carpet to the caller, letting them know that they can call you from where ever they are for no cost to them.

Convenience: With no cost to the caller, it’s very convenient for the caller to dial a toll-free number. Sometimes people with kids in college or family members living outside the immediate area will get a low-cost toll-free number strictly for the convenience of communication. With toll-free, it reduces the excuses for not calling!

With that information in mind, now’s the time to get your 855 number. Remember, in order to place an order, click here and enter your request. If you have any questions, please don’t hesitate to let us know at 888-825-0800, option 1 for Sales.

Using Multiple Virtual Numbers to Make AND Save Money

Lots of information flows through your business’s phone lines. Potential customers who don’t leave contact information could still be reached if you had access to their caller ID. Marketing spending results could be tracked precisely if you could find out exactly how your call volume has been affected. Managers could confirm the movement of calls, showing that they’re processing leads and their staff is working properly.

But just having a plethora of raw call information is difficult to manage and hard to decipher. So here at Virtual PBX, we give your organization the ability to host an unlimited amount of phone numbers and forward those to all kinds of different destinations, while still tracking all the information and processing it into a set of easily manageable reports. Each phone number can further be specialized by having its own greeting as well as directing callers to specific destinations within the Virtual PBX.

Basically, any company trying to track caller response to advertisements, promotions, campaigns, find out about missed sales or prove proper call management needs to be able to get the records that show those pieces of information organized based on the phone numbers dialed. And anyone trying to direct calls to dedicated sales teams, handle multiple businesses, provide access to multiple retail locations, or give VIP access to special clients would benefit from being able to have individual numbers for each of those possible purposes.

So there are many reasons to use extra phone numbers — and every reason is very specialized. Using extra numbers to support a franchise is going to be completely different from tracking marketing information from inbound callers.  The Marketing group is going to want one or more phone numbers for each advertisement, promotion, or campaign.  By doing this, they can measure their advertisement effectiveness, and thus optimize their advertisement costs. This is accomplished by tracking all call detail such as caller ID, date and time of the call, call duration, and destination of the call – even on missed calls and, in most cases, callers who have blocked their caller ID.  Franchisors, on the other hand, may want to track similar information, but at the same time they need to get the calls directed down to their franchisees and regional offices as fast as possible.

Regardless of the needs of your business — from individuals, to home offices and small businesses, to large enterprises — you only pay for what you need, with no wasted resources or dollars. With the ability to track and route a company’s inbound calls like no other call forwarding, call tracking, or virtual phone system in this market, the Virtual PBX service is the best choice for companies serious about measuring and optimizing the flow of information and budgets.

Send Calls Where They Belong

Sometimes you’ve got to get your calls to always jump into the right place without any involvement. Maybe you’ve got that guy who just won’t quit calling about problems you had nothing to do with. Or there’s a special client you want to make sure always gets handled by you personally. Or this one: with your new marketing campaign, you need all calls from Western United States to go to your Western Region sales rep at x805.

With AutoRoute from Virtual PBX, you can handle all the scenarios above and more. Virtual PBX monitors the caller ID of incoming calls and automatically routes the calls based on area code, area code + prefix, or the entire phone number. Consider AutoRoute to be the very first filter the calls go through before they even hear your welcome message.

You can have an unlimited set of entries in your AutoRoute list. Just log onto your account, jump over to the admin tab, and select AutoRoute from the left menu. You then create an entry with the caller ID that you want to look for. Here’s a few standard formats:

  • No Caller ID: Obviously, calls without a caller ID. Like telemarketers. Just saying.
  • 4 digits: 1 + 3-digit area code. Example: ‘1408’ nixes calls from the San Jose, CA area.
  • 7 digits: 1 + 3-digit area code + a complete prefix. Example: ‘1408567’ for north San Jose.
  • 11 digits: The whole thing. Get individual callers. Example: ‘14085556789’

Once a call comes in that matches one of your filters, the calls can be routed in one of six ways:

  • Blocked: The caller will hear “This number is blocked”, then the system disconnects the call
  • System Operator: Calls are sent directly to the system operator extension
  • Extension: Calls are sent directly to the specified extension
  • Extension Voicemail: Calls sent directly to specified extension’s voicemail box
  • Extension Faxmail: Calls are sent directly to specified extension’s faxmail box; really effective if you receive a lot of faxes from the same sending fax machine
  • ACD Queue: Calls are sent directly to the specified ACD Queue

The applications and uses for the AutoRoute feature are vast and many. It’s automatic routing without the caller having to press any buttons. Like we mentioned about, things like routing VIP customers directly to their account manager; routing inbound sales calls from across the country directly to the proper sales rep’s extension, blocking unwanted callers or telemarketers, or making sure your grandma always reaches you when she calls the business number instead of bothering the billing department.

With Virtual PBX’s AutoRoute feature, the routing of your inbound phone calls could be completely automated. And the best point of all is that it is free – it’s built into every Virtual PBX system. Free is good. Can’t beat free.