Tag Archives: Call Routing

Preparing your phone system for a storm

As an assist to clients affected by hurricane Sandy this week, we posted information about how to prepare for a big storm and keep communication flowing during the storm.  We’re posting it here for reference, since winter is nearly upon … Continue reading

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FREE iPhone and Android App from Virtual PBX

                      Who doesn’t love free apps? If you have a smart phone, you love apps and there are a ton of them out there providing quick, easy and convenient ways … Continue reading

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Hosted VoIP PBX Gives You Competitive Enterprise Features

In today’s business world, staying competitive is imperative to running a strong, successful business. To gain a competitive edge, it is important to continuously incorporate new technologies customized to meet customer or client needs while managing costs to stay in … Continue reading

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Save Money with GeoRoute®

Many companies are not taking full advantage of the advanced technology available in telecom today. When used, this technology can greatly improve operations, and help you to provide better customer service. Virtual PBX® offers the most complete and sophisticated hosted … Continue reading

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Save Money and Increase Productivity with SelectRoute™

Virtual PBX® pioneered ACD queuing for virtual phone systems, and is still way ahead of the competition. ACD queues are used when the caller wants to reach a business function, such as sales or customer service, instead of an individual. … Continue reading

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Virtual PBX Adds Call Recording – For Free!

We are excited to announce every Virtual PBX system now includes call recording in all standard plans at no added cost for customers. “This is the latest in a series of enhancements that Virtual PBX has rolled out this year,” … Continue reading

Posted in ACD queue, Call Recording, Call tracking, Call transfers, Call whisper, CallerID, Conferencing, Follow-me calling, general telephony, Phone system, Virtual receptionist | Tagged , , , , , , , , , , , , , , , , , | Leave a comment

Show Your Company Phone Number from Any Phone!

If you’ve called a customer using your home phone or cell phone, then you’ve probably had them call you back on that same phone number — they just redial the caller ID left on their phone.  Suddenly your personal phone … Continue reading

Posted in Auto-attendant, Call tracking, CallerID, Follow-me calling, general telephony, Phone system, Virtual receptionist | Tagged , , , , , , , , , , , , , , , , | Leave a comment

Get Your 855 Numbers Here!

If you haven’t already heard about it, the FCC is releasing the 855 prefix for toll-free numbers on October 2, 2010.  Since none of those numbers are currently taken, numbers like 855-Call-Now or 855-855-8558 should be available.  All of the … Continue reading

Posted in Auto-attendant, Call tracking, CallerID, general telephony, Phone system | Tagged , , , , , , , , , , , , | Leave a comment

5 Things to Look for in a Telecom Disaster Recovery Provider

A 2009 study from the Business Research Institute revealed that of all the recovery points necessary in the event of a disaster (data loss, employee management, notifications, etc.), 65 percent of businesses surveyed said telecommunications was the weakest link. Given … Continue reading

Posted in ACD queue, Auto-attendant, Backup Phone System, CallerID, Conferencing, general telephony, PBX Parachute, Phone system | Tagged , , , , , , , , , , | Leave a comment

Follow Me Calling with Virtual PBX

Desk phone. Home phone. SIP phone. Personal cell phone. Company cell phone. In today’s world, we have a lot of options on how and where we take our calls — and when running a business, phone calls are money. If … Continue reading

Posted in Call transfers, Follow-me calling, general telephony, Phone system | Tagged , , , , , , , , , , , , , , | Leave a comment