Posted on September 28, 2012 by Paul Hammond
Who doesn’t love free apps? If you have a smart phone, you love apps and there are a ton of them out there providing quick, easy and convenient ways to access nearly everything. And thanks to Virtual PBX, there is now a new free app for you to love.
Virtual PBX has released a helpful new application which breaks the mold in the Hosted PBX Market. Virtual PBX Extension Manager, the new free application for Apple iOS and android devices, makes it easy for Virtual PBX customers to have access to all of the most-used functions of their phone system, directly from their iPhones.
“We’re excited to introduce the first business extension management app with this advanced level of functionality for iPhone users,” said Paul Hammond, CEO of Virtual PBX. “As an iPhone user myself, I love to have the Virtual PBX features I use the most right at my fingertips, and I am certain our customers will appreciate it, too.”
Using a simple, intuitive interface users can manage extensions on multiple Virtual PBX accounts, mark their extensions as unavailable, and even redirect incoming business calls to any of up to four different phones. Virtual PBX’s free application also includes iPhone-based presence management, a feature exclusive to Virtual PBX.
The Virtual PBX Extension Manager App makes presence management available through the user’s phone, allowing them to log in and out of queues as needed. With the use of exclusive intelligent queue algorithms, Virtual PBX reduces caller hold times by not forcing calls to extensions where no one will answer. This means better efficiency for the customer and happier callers. And who doesn’t want happier callers? Have happier callers with the new free app from Virtual PBX.
Posted on June 26, 2012 by Paul Hammond
We are excited to announce several changes in our flat-rate plans that will be of immediate benefit to all clients of these plans. The net effect is that everyone on these plans can save even more!
First, the price for our 1 User Flat rate plan has been reduced from $39.99/month down to $34.99/ month. Effective immediately, everyone on a 1-user plan will see a $5 per month reduction in cost.
Second, we are making all ACD queues in flat-rate plans totally free. If you have multiple departments, such as sales, customer service, billing, etc., you can set up a True ACD queue for each one at no additional cost. And you get all the same benefits – skills-based ranking, load balancing, call recording, and everything else – all at no cost. If you’re a smaller company, you can look more professional by setting up additional departments with more queues, while keeping costs low by routing calls to the same employees for each queue. The price of ACD Queues on flat-rate plans was $15.00 per month, each. Now all ACD Queues on Flat Rate plans are Free.
Finally, we’ve cut the cost for additional phone numbers in half! You’ve always received 2 free phone numbers with our flat-rate plans, and additional numbers were $10 per month each. Now, they’re just $5 a month. What can you do with more phone numbers at this new low price?
- Optimize your marketing costs by assigning a separate phone number to each advertisement, campaign or promotion, and see which campaign gets the most calls.
- Get extra direct-dial numbers for your top executives so your most important clients can reach them directly, without going through the auto-attendant.
- Add local phone numbers in multiple cities to give your company a local “feel” and generate more business.
- Add a nationwide toll free number so clients anywhere can reach you for free. It will increase your inbound call volume and will also give you a stronger company image.
All these changes are available immediately to both new and existing clients. For more information, call one of our sales reps at 888-825-0800, option 1.
Posted on May 17, 2012 by Paul Hammond
In today’s business world, staying competitive is imperative to running a strong, successful business. To gain a competitive edge, it is important to continuously incorporate new technologies customized to meet customer or client needs while managing costs to stay in budget.
Many businesses today are turning to VoIP to stay competitive. According to recent studies, 50 percent of medium businesses (100-999 employees) claim VoIP will become critical to their business. In-Stat forecasts that active VoIP subscriber rates will triple in 2012, growing from 9 million in 2011 to 29 million.
Virtual PBX offers a business VoIP system that will give you the competitive edge with enterprise features. Here are a few of the key features and advantages of switching to hosted VoIP that will keep your business on the cutting edge…
Enhanced Productivity – Many productivity-enhancing features previously available only through expensive add-ons to traditional PBXs come standard with VoIP from Virtual PBX. These features include advanced call routing, auto attendant, “find me/follow me”, day and night modes, ACD Queues, custom greetings, and caller ID.
Advanced ACD Queues – Virtual PBX offers the most sophisticated ACD capability of any hosted system, through our TrueACD™ technology, an advanced technology that prioritizes, ranks, and manages both the incoming callers and the people waiting to take the calls. ACD queuing is a critical business function, especially for call centers, and needs to be as robust and feature-rich as possible to allow the maximum flexibility for your company.
Work from Anywhere – With a hosted VoIP PBX from Virtual PBX, you can easily work from any location using a VoIP phone, a cellular phone or even a home phone. And you can quickly and easily access the advanced features of your phone system from any location. Simply connect to the Internet and log into your VoIP phone to have access to all the information available in your office system 24/7.
Low total cost of ownership – Analysis show that Virtual PBX VoIP can reduce an organization’s monthly phone costs by 40-80%. Virtual PBX Plans start at just $9.99 per month, or you can get unlimited minutes for as little as $19.99 per user.
Virtual PBX works seamlessly with your existing business environment, helping employees use their phones as efficiently as possible. Virtual PBX’s VoIP Business system has proven beneficial again and again in boosting productivity, increasing customer service and cutting costs.
Virtual PBX Named Finalist in the 2012 Hot Companies and Best Products Awards by Network Products Guide
Posted on April 20, 2012 by Paul Hammond
Unstoppable! Virtual PBX Wins Yet Another Award for Virtual PBX Complete
Virtual PBX (www.virtualpbx.com), the inventor and leading supplier of hosted business phone services, is excited to announce that Network Products Guide, industry’s leading technology research and advisory guide, has named Virtual PBX Complete with VoIP Anywhere a finalist for the 7th Annual 2012 Hot Companies and Best Products Awards in the Voice over IP and Unified Communications category. Winners will be honored in Las Vegas on Tuesday, May 8, 2012 during the 7th annual dinner and presentations.
As the industry’s leading technology research and advisory guide, Network Products Guide plays a vital role in keeping decision makers and end-users informed of the choices they can make in all areas of information technology. The guide follows conscientious research methodologies developed and enhanced by industry experts.
Awards from Network Products Guide, such as the Hot Companies and Best Products Award, are the world’s premier information technology awards created to honor and generate industry wide recognition of the achievements and positive contributions of organizations and IT professionals worldwide in every area. In other words, Network Products Guide only gives these awards to those who honestly deserve them.
“This recognition as a Hot Company and Product finalist validates our position as a company successfully overcoming the communication issues faced by businesses today,” said Greg Brashier, CMO of Virtual PBX. “From the beginning our objective has been to keep communication costs and complexity low so that small- and mid-sized businesses can have the capacity and features to fuel growth and meet their business objectives.”
Virtual PBX Complete with VoIP Anywhere is truly a product you can depend on. Not only has it won more awards than any other hosted PBX service, but it has also won the best awards.
Posted on April 11, 2012 by Paul Hammond
Home and office phone systems have come a long way in the past few years. Numerous upgrades have made all types of phones more accessible, including cordless phones.
One of the more notable cordless phones available today is from Panasonic, one of the leading names in telecommunications. The Panasonic TGP500B is a feature rich desk phone replacement with outstanding voice quality and a range of productivity-boosting options. Integrated with SIP based technology, this cordless phone uses Digital Enhanced Cordless Technology (DECT) to improve call quality and support multiple handsets. Users can add up to 6 DECT cordless handsets to one base.
The Panasonic TGP500B uses new frequencies and digital technology virtually eliminating interference to provide you crystal clear communications. DECT 6.0 ensures there is no interference with wireless networks. With the convenient cordless design, you can have static-free conversations away from the base. The large range is perfect for today’s busy lifestyle, allowing you to escape the confines of the base station and freely walk around you home or office or even outside.
Features of the Panasonic include:
- Expandable Cordless Phone System with Base Station and 1 cordless handset
- DECT radio technology
- 2.1 inch backlit LCD display on handset
- Includes power supply
- Wall-mountable base unit
- Add 5 additional cordless handsets
Overall, the Panasonic TGP500B VoIP Phone is easy to use and deploy, convenient and expandable. Virtual PBX is proud to announce the addition of this technology to its product line. The TGP500B model includes both the base station and one handset. Additional handsets can be ordered under the model number TPA50B.