Tag: Business VoIP

Is Your Network Healthy? Maximize Your Business VoIP Performance

When your network isn’t performing properly, business operations take a direct hit. Business VoIP call quality in particular, can be disrupted by poor network performance. Poor voice call quality, a failed conference call or calls that won’t dial through are all symptoms of an unhealthy network.

The top three things that impact business VoIP call quality are:

  1. Bandwidth delivered by your Internet service provider (ISP): Savvy business owners understand that a network needs to be constantly monitored, especially since an ISP may have the single largest impact on business operations.
  2. Capacity of your network: Network congestion is the chief perpetrator of poor quality VoIP calls. When employees stream content from sites like Netflix or YouTube, it’s likely impacting your team’s ability to communicate effectively.
  3. Performance of your network: Mobile devices also play a large role in killing your business’s VoIP call quality. Something as simple as a single iPhone accessing iTunes can hurt call quality and overall performance of your network.

ProSIP® Network Health Check is a seven day on-site monitoring solution. Over the course of seven days, the ProSIP team will work with you to collect and review your network performance data, as well as provide you with a customized performance improvement plan based on your results.

And if you’re in need of a more comprehensive, ProSIP® Total Assurance Monitoring is an on-going solution that offers 24/7 performance monitoring of your network and provides detailed insight into how your network is used by your team. You’ll be able to determine which devices are using the most bandwidth, accessing social media, streaming content and much more. You will also receive customizable alerts for changes to network traffic and a monthly analysis and performance report by a certified ProSIP network engineer.

Is Your Business Phone System Ready for Black Friday?

The leaves are turning, the mornings are getting chillier and before you know it, Black Friday will be here. Is your small business equipped with a business phone system that can manage the increased call volume during this hectic time?


For retail businesses, the weekend of Black Friday is one of the biggest shopping times of the season and the official kick-off to the holiday shopping season. In preparation, your company needs to ensure that customer care is on point and that your phone system is able to handle increased customer requests. After all, the last thing you want is to lose business because you’re missing calls.

Business VoIP could be your saving grace this Black Friday. With the right provider, you’ll have access to a wide range of features that will help you handle consumer demands efficiently and effectively:

Auto-attendant – Auto-attendant functions as an automated receptionist and routes all your calls for you, so you can keep a 24-hour phone line. Every call will be answered professionally and seamlessly directed to the proper department or person.

Call Queuing – Call queuing is a powerful solution for handling calls in an orderly and efficient manner. It enables you to distribute calls to multiple staff as calls arrive, and will also hold calls in priority sequence if all agents are busy.

If your business needs an upgraded phone system, there is good news. A quality business VoIP system can be rolled out quickly and easily, just in time for the holiday shopping season.

And if your business has already implemented a hosted VoIP system, you should also make sure your network will support the volume of calls that will be flooding your lines on Black Friday.

ProSIP® Network Health Check – The ProSIP® Network Health Check is a 7 day on-site monitoring solution. Over the course of 7 days, the ProSIP team will work with you to collect and review your network performance data, so you can be confident knowing that your business VoIP system is operating at peak performance.

Setting Up Your Home Office with Business VoIP

If you’re thinking about what might be essential for your new home office, business VoIP should be at the top of your list. Working from home offers a variety of perks – a 15-second commute to your desk, more flexibility and no chatty colleagues to distract you from your work. But in order to take full advantage of your unique work environment, it’s important to make sure that your home office is fully equipped for all your business needs. Here are a few things to keep in mind as you’re setting up your home office with business VoIP.

Make sure you have a broadband Internet connection

Business VoIP requires sufficient bandwidth. It’s recommended that you have at least 90 kb/s of bandwidth (upload and download speed) per user, well within the capacity of most home broadband connections. Make sure that your internal network, which includes your routers and switches, can handle the load too. Worried about the voice quality? You shouldn’t be – most users discover that the quality and reliability of VoIP calls are as good as or better than traditional phone service.

Consider a hosted PBX

A hosted PBX is a great choice for businesses with a large number of telecommuting employees. Since all the equipment is handled by the business VoIP provider and maintained off-site, the responsibility rests in the hands of experts as opposed to premise-based PBX. Most importantly, you can access your extension from practically anywhere. Whether you are working from your home office or sipping on a cappuccino at the local cafe, you’ve got access to full business phone system capabilities and can maintain your professional business presence.

What are your calling habits?

If your business requires you to make frequent long distance or international calls, business VoIP is a great choice for you. Long distance business calls can be a real killer for your pocketbook. But with VoIP technology, you can access your business phone system from anywhere in the world, as long as you are connected to Wi-Fi.

Increasing Call Volume? Tackle It with Business VoIP

To manage increasing call volumes, you need a business VoIP solution that can grow with your company and prevent you from missing calls. After all, incoming phone calls most likely equate to incoming business. While many entrepreneurs begin with low-cost services, growing small businesses can quickly reach the point where the number of incoming calls begins to swamp the system, and those prospective customers start looking elsewhere.

So what’s the solution? If your business is having trouble covering increasing inbound calls, business VoIP could be an excellent fit for you. The key is to choose a provider that offers a wide range of features that can help you remedy this scenario and dramatically improve your customer service.

The best business VoIP providers offer features like auto-attendant, which acts as an automated receptionist and can route your calls for you. That way, you can be confident knowing your customers are able to quickly and easily reach the right person every time. Back in the day, an auto-attendant solution meant big, expensive, premise-based equipment that required knowledgeable IT staff members to administer. Today, hosted VoIP offers auto-attendant solutions that are simple to manage and do all the work for you. Plus, they can be administered from anywhere with access to an Internet connection.

Additionally, transitioning to business VoIP is good for the pocketbook. It eliminates the cost of a secretary, while keeping your professional image intact. Features like professional greetings, music on hold and conferencing can help you project that big business feel.

Switching to business VoIP is a smart decision for any growing business that is looking for a communications system that can keep up with its growth.

Incorporating Hosted VoIP in Your Emergency Kit

Business owners often consider hosted VoIP to reduce costs, without considering the benefits for keeping their business connected during a disaster. Currently North American businesses collectively lose more than $26.5 billion in revenue each year due to IT downtime, significant capital that can be saved simply by being properly prepared when disaster strikes. Don’t let the next natural disaster catch you off guard. Find out why you should make hosted VoIP a priority in your disaster recovery plan.

If you use traditional landline phones in your business and the phone system fails, you could lose a lot – including money, productivity and even customer goodwill. Business owners will discover huge benefits in investing in a hosted PBX phone system. The system is referred to as hosted because the hardware and other infrastructure used to operate the system are housed off-site and accessed over the Internet. That way, if your office gets flooded or you run into a power outage or the next Hurricane Sandy hits, your communication system will still be intact and running. Hosted PBX phone systems allow advanced call routing, so if your office equipment is ever damaged, calls can be forwarded to your mobile phone or another landline with virtually no lapse in business continuity.

Additionally, with softphone apps, you can maintain connectivity even when you don’t have access to your handsets. Employees can reconnect by using smartphones, laptops or tablets, as long as there is an Internet connection. Hosted VoIP systems allow you to stay connected during periods of evacuation or even during the aftermath of the disaster, when conditions prevent employees from coming into the office.

You can have peace of mind knowing that in the event of a service interruption, you can keep in touch with your customers, and your business can continue running smoothly. Hosted VoIP provides a fast and easy way to take control of a disastrous situation.