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Archives: June 2010

5 Things to Look for in a Telecom Disaster Recovery Provider
June 24th, 2010

A 2009 study from the Business Research Institute revealed that of all the recovery points necessary in the event of a disaster (data loss, employee management, notifications, etc.), 65 percent of businesses surveyed said telecommunications was the weakest link. Given the importance of phones to a business, this is a surprising statistic. In the event of catastrophic system failure, or because a fire alarm went off and your employees have to exit the building, you’re going to need a backup plan for handling phone calls. This is not a hard process, but it is an important one. For that reason, you need to make sure that the company you’re working with to handle your telecommunications failover can connect all your employees and all your callers as effectively as possible.

In the event of a disaster, a company’s local and toll-free provider can re-route, or forward, the inbound calls to a different location. But where? To another phone system at some dark site? That is an immense amount of capital being spent on something that may never be used. The better way is to have the calls forwarded to a virtual phone system – a phone system in the cloud, if you will. A virtual phone system can have the Fortune 500 sound, features and reliability without any hardware on site. But while there are many virtual phone system providers in the market, not all of them make good telecom disaster recovery providers. Here are four things to look for in a telecom disaster recovery provider:

1.  Highly Reliable

There are a lot of virtual phone system providers that have built their networks on open source software running on standard computers. This is fine for simple call control, but when it comes down to it, having specialized, reliable hardware built specifically for high call traffic is key to reliability. Also, the vendor should be located in a data center that is on the national backbone so it stays up and running even in the event of a natural or national disaster. Also, competent support staff with strong technical expertise is crucial. This cannot be accomplished with an outsourced support center but rather with their own employees who have an in-depth knowledge of their network and capabilities.

2.  Highly Redundant

As a telecom disaster recovery provider faces the same problems as you – fire, hacking, power loss, etc. – they need to have a disaster recovery plan of their own, with redundancies and failovers in place for electrical, inbound, and outbound local and toll-free carriers, as well as network and hardware component redundancies. A reputable telecom DR provider has no planned downtime of their own. They should be able to switch between multiple carriers for your call (in case entire networks of phones go down) and repair and replace components without you ever knowing or needing to know.

3. Full Customization

Whether you want to appear as though nothing’s interrupted your business, or if you need emergency messages and directions only, or just an employee emergency hotline, a reputable telecom disaster recovery provider’s virtual phone system should have the features and customization capabilities as well as the support staff willing to work with you to put a system in place that meets your telecom DR needs. As an example, the service should allow you to create a bank of recorded messages that can be fluidly managed, as well as multiple fallback contact numbers for each of your employees based on what kind of communication is still available to you at the time of the disaster.

4.  Full Control

When disaster strikes, it’s going to be unexpected, it’s going to be complicated, and you’re going to need to respond directly to the type of problem that has occurred. A single generic response or scripted recovery plan may not account for the number of variables in a disaster situation. At times you may not have access to computers. At other times you may not have access to phones. You’ll need a telecom DR system that can be accessed and managed several different ways, such as through a self-managed Web port as well as through the phone. But beyond that, you’ll need to have a system that can provide several options for routing calls to employees, depending on what resources are available to them during the disaster. Ideally, each employee has a phone and Web login to the telecom DR system, with access dependent on the rights given to them by the system administrator.

5. Always On

A common process in the disaster recovery world is when a disaster occurs you need to “declare a disaster” with your DR vendors so they can start working with you during that disaster. However, in the telecom world, there’s no time for that. Calls are going to keep coming in and you need a place to send them. A telecom DR provider should always be on, in hot standby, waiting for calls to come to it. You may need to declare a disaster with your local and toll-free providers so they know to reroute calls to your telecom DR provider. But you can work with them ahead of time to make sure those routes are saved in their switches, ready for when needed.

Virtual PBX is one of the only telecom disaster recovery and business continuity service providers with our PBX Parachute service.  This customizable service can completely mirror your phone system, only cover your inbound call center, act as your employee emergency hotline, and provide a conference bridge for your disaster recovery team — all in the same system, all at the same time.  Give us a call at 888-825-0800, option 1, and ask any of our Sales personnel about this very important service.

Don’t be a part of the 65 percent of companies whose disaster recovery plan does not include your phones. Phone calls mean money, and finding a reputable telecom disaster recovery service provider that uses a hosted phone service is key to making sure you continue to make money with those inbound phone calls, even in the event of a disaster.

TechTip: Password Protecting Your Conference Call
May 21st, 2010

VirtualPBX’s conferencing feature makes it quick and easy for you to host a conference, and now with more free conference minutes, we make it more affordable! You also won’t need any special conference call-in numbers, or long complicated PIN’s. Your participants just call your virtual PBX phone number, select the conferencing option from the auto-attendant, and enter the extension hosting the conference. That’s it!

However, some of you may want a little more security to your conference call. Not to worry, we give you that option as well. To password protect your conference and require your participants to enter a numeric password, simply do the following:

1. Log in to your virtual PBX extension here
2. Click on the “Conference” tab for your extension

3. Click on the “Yes” option for “Entry Password Enabled”

4. Enter your custom 4-10 digit numeric password in the text box

5. Click the “Update” button to save the changes

That’s all there is to it. Your conference room is now password protected.
For more information and FAQ’s, be sure to visit our Support page.
Talk Up a Storm
May 11th, 2010

It’s time to start connecting. Conference calls let you hold meetings, make presentations, perform training, coordinate staff, handle investors, and more. And since conferencing is so useful to businesses as they grow in size or need a more personal touch, Virtual PBX is stepping up to the plate. We’re not just cutting costs, but swinging included conferencing into every account we provide.

If you’re new to conferencing, now’s the time to start finding ways to use it.  You can have your people call in, join the conference, and hold whatever kind of seminar you need. If you’re already using our conferencing, expect a nice reduction off your bills from now on. That’s it. Nothing to sign up for, no need to change plans, just lower costs.

So, brainstorm freely. Talk it up.  The conference bridge is already enabled and configured on your system by default.  But just in case you’re not sure where to get started, here’s everything that you need from top to bottom. Most people only need the first item here.

To enter a conference if conferencing is already set up as an option in your auto-attendant menu (default key is ‘9’):

Conference Moderator:
1. Call into your Virtual PBX number.
2. Press ‘9’ during the auto-attendant to access the conferencing options.
3. Enter ‘#’ followed by your extension.
4. Enter your phone password followed by ‘#’.

Conference Participants:
1. Call into your Virtual PBX number.
2. Press ‘9’ to access conferencing.
3. Enter the extension number of the conference.

If you don’t have conferencing set up in your system, or aren’t sure, here’s how to make it all work:

To setup conferencing on your system:
• Login to vConsole
• Go to the “Admin” tab
• Click “Conferencing” in the left-hand navigation box
• Select “Yes” for Conference Bridge Enabled
• Select the menu number you’d like to use (9 by default)
• Click on “Update” to save your changes
• To enable conferencing for individual extensions, click on “Edit” next to “Set Extensions Conference Privileges, enable as needed, and click “Update”

If conferencing is not enabled on your system or you have more questions, please email support@virtualpbx.com or call 888-825-0800, option 2 for Support, and we’ll help you get your conference bridge configured.  Happy conferencing!

Conferencing Made Easy
March 25th, 2010

You’re in Sydney. Your sales reps are in New York. Your marketing team is in London. Time is money and you need to speak to your teams ASAP. Travelling arrangements aside, there’s really only one efficient way to get your teams together and all on the same page – a conference call!

With a VirtualPBX system, setting up and hosting a conference call is as easy as 1-2-3!

  1. Arrange the time and let the teams know
  2. Have your teams call your VirtualPBX number and enter the conference bridge
  3. Log in as the moderator and host your conference

No long PINs or Access Codes to remember or give out. No special conferencing number needed. Conference calls made nice and easy. But wait! There’s more! With VirtualPBX.com, you can have numbers in Sydney, New York and London ALL accessing the same VirtualPBX system. The calls are local calls for your teams, with no need for them to expense their long distance calls. And don’t forget, they can call from ANY phone – they don’t need to be at a computer to make those cheap PC calls. It’s a local call to them.

But VirtualPBX.com takes it a step further by going beyond the basic features of an audio conference:

  • Each extension in your system can host their own conference call
  • You can password protect the conference with a self-specified PIN
  • It’s easy to monitor conference activity using our web console, seeing who’s hosting and the caller ID of the participants
  • Full conferencing logs are available, summarizing call times and duration

If you’re looking for audio conferencing AND a hosted PBX, your quest is now complete. VirtualPBX.com delivers both, complete with quality and reliability.