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Phone system

How Do Virtual Phone
Systems Work?

October 17th, 2014

How Virtual Phone Systems Work

Voice over Internet Protocol (VoIP) technology revolutionizes the way users can make phone calls. Replacing traditional landlines lines with a high-speed internet connection is a great way to improve signal reliability and reduce costs for your business.

Digitized Conversations.
VoIP digitizes sounds to transmit calls over fiber optic cables. Once your voice is translated into transferable data, the sending computer separates this information into even smaller packets of data. The packets are then transmitted from your router to the call recipient’s computer through the internet.  Within seconds, the recipient computer receives these data packages and pieces them back together. The reassembled information then instructs the recipient’s phone system how to reproduce your verbal message. All of this allows virtual phone systems to circumvent the use of dedicated copper wires utilized by costly and often outdated traditional phone systems.

Virtual Phone Perks.
This packet-based communication offers several inherent advantages over the dedicated circuit-switch system. Packaging information allows data from multiple conversations to simultaneously transfer across a single fiber optic phone line. The result is a far more efficient strategy for transferring phone calls. Furthermore, data compression allows virtual phone system users access to even more cost-effective services, like digital faxing, enhanced messaging, and sophisticated call routing.

Unique-to-VoIP Features.
Virtual phone systems can also perform the same functions as any traditional private branch exchange (PBX) system. VirtualPBX simplifies this process by hosting powerful servers that transmit calls to its users. Incoming calls are received by either a digital or real-life receptionist. Callers are then prompted for a specific extension, which connects them directly to the branch or employee of their choice. This connection transfer happens digitally and can connect callers to VoIP-capable phones in literally any location – so you no longer need to be in the office to take a business call. VirtualPBX’s Anywhere Plan provides this type of flexibility and is great for companies with workers on the go or at home.

For more traditional brick-and-mortar operations that can also benefit from the freedom of a VoIP system, VirtualPBX also has several Office Plans to choose from.

To decide which plan works best for your business, check out the VirtualPBX Plan Comparison tool or give us a call at 888.825.0800 today!

The Top 3 Benefits of the VirtualPBX Softphone App
October 2nd, 2014

VirtualPBX’s softphone app for iOS and Android allows users to turn any computer, tablet, or cell phone into a full-featured VoIP extension. Softphone App users can make and receive calls over their mobile device’s wifi or data connections and can make outbound calls associated with their business caller ID rather than a personal number. With our VoIP Anywhere technology, you get all the same, great features of VirtualPBX business phone systems, from centralized voicemail to call recording and beyond. It’s easy; all you have to do is register your softphone as a VoIP device and open the softphone app to begin. Below are the top three benefits of VirtualPBX’s softphone app.

Save Money While Traveling
You can save on roaming charges by making calls through your VirtualPBX Softphone. With VoIP Anywhere, users can get a U.S. dial tone for free by simply using either a wifi connection or your plan’s minutes rather than paying expensive hotel rates or large international roaming expenses on your cell phone.

Mobile Call Interruption
With VirtualPBX Softphone, you don’t need to worry about missing a personal call while using your phone for business. If a personal call comes in while you’re on a business VoIP call, the VoIP call will be put on hold until you answer or decline the personal call.

Little to No Cost
Adding a softphone to an office plan offers users little to not cost, as it operates off of any existing VoIP line – there is no charge for minutes used. VirtualPBX Softphone only uses your VirtualPBX plan’s minutes.

Learn more about the benefits and features of VirtualPBX Softphone or contact us at VirtualPBX today for more information by using the “Chat now” window on this page or by giving us a call at 888-825-0800.

Benefits of Telecommuting
September 23rd, 2014

The modern workplace is changing, and in many ways, for the better. Today more Americans telecommute than ever before, saving millions of dollars, tons of greenhouse gas emissions, and untold amounts of stress by exercising this simple option for work. This is all made possible thanks to advances in telecommunications technology, notably the use of VoIP softphones like the Desktop VirtualPBX Softphone. By switching from traditional utility providers to a VirtualPBX service, you can take your office with you anywhere you need to work.

Do you already benefit from working from home? Could you? What about your employees? Take a look at this simple infographic, and feel free to compare your current phone system to any of the VirtualPBX options.

The Benefits of Telecommuting by the Numbers

Built on a Foundation of Service
September 18th, 2014

Built on a Foundation of Service

Okay, we can admit, it’s nice to get noticed every now and then. That’s why when VoIP and PBX Industry Analyst, Daniel Harris, of technology review company Software Advice wanted to include VirtualPBX in their suite of product offerings, we were thrilled.

“We wanted to include VirtualPBX here because we were looking for hosted PBXs who lead the pack in innovation and quality of service,” Harris said. “As our readers are mainly small business owners, we were also looking for hosted PBX systems that provide exceptional service for buyers in this niche, and VirtualPBX certainly fits the bill.”

Software Advice professionals consider how well a product’s features are married to high quality customer service when making recommendations to their clients. In that area, we are proud to say we buck the trend of offshoring our support teams and charging extra for their service.

We understand that our success is critically linked to the success of our customers. That’s why we have an entire team, in-house, that is dedicated to helping them maximize their familiarity with and benefit from VirtualPBX’s suite of products.

“One of the features of VirtualPBX that especially impressed me… was the incredibly easy setup–few VoIP providers allow a business to start service with nothing more than traditional analog desk phones,” Harris added. “I was also impressed by VirtualPBX’s disaster recovery options and quality control mechanisms including the dedicated service team which helps to manage customers’ network settings.”

It’s always an incredible honor to receive industry recognition for our customer service, but the best praise we can ever hope for is that from our customers themselves.

  • 85% of our customers recommend VirtualPBX to others
  • 90% of our customers are completely satisfied with VirtualPBX
  • 95% of our customers say they receive great customer service

Thanks for letting us get to do what we love, be your complete business phone solution. If you have any questions or would like to share your experience with VirtualPBX or VoIP in general, please feel free to share your comments with us! The full Software Advice article is available to read here.

BYOD: Understanding the Benefits of “Bring Your Own Device” as the Market Grows
September 15th, 2014

Bring Your Own Device

Bring Your Own Device (BYOD) refers to the action of allowing employees to use their own personal mobile devices or computers for their work, with access to company information and applications. BYOD is expected to increase in popularity over the next few years – 82% of people expect smartphones to play a critical role in business productivity in two years, according to IBM. And globally, the BYOD market is expected to grow to $181.39 billion by 2017, according to Markets and Markets. BYOD offers a variety of benefits for both employers and employees, including improved employee satisfaction, increased productivity, and cost savings.

Employee satisfaction – Employees are typically happier using their own devices that they’ve chosen based on their personal preferences. Users can avoid carrying multiple devices around, such as a work cell phone and a personal cell phone by integrating the two.

Increased productivity – Oftentimes, it is cumbersome to make the transition back and forth from a personal computer to a work computer, as they’re usually two completely different setups. By allowing employees to bring their own devices, more time is spent working on the actual task rather than working on technological details. Personal devices also tend to be updated more frequently by the user and offer more cutting-edge features.

Cost savings – BYOD can help save businesses money by shifting costs to the user. Rather than the business using money to purchase company laptops and cell phones, employees pay for their own devices.

Before implementing BYOD, it’s important to keep in mind that BYOD must be managed safely in order to protect your business’ privacy and assets. As the telecommuting trend grows, BYOD is expected to grow as well, with softphone technology leading the way. Contact VirtualPBX to learn more about softphone technology and how you can integrate it into your BYOD plan today.

5 Advantages of Telecommuting for Employers and Employees
September 11th, 2014

Advantages of Telecommuting

Did you know that 40% of jobs in the U.S. can be done from home? While working from home isn’t feasible for every person or every type of job, there are a variety of benefits that both employers and employees should take advantage of when possible. Many of the barriers that have limited telecommuting in the past are waning, including the evolution of softphone technology, which makes it easier and more common for employees to work from home.

  • Increased Productivity
    Telecommuting results in a 10-20% increase in employee productivity. When working in an office, employees tend to drag out the length of time tasks take to finish, as finishing quickly likely results in additional assignments to fill time… as a result there is no incentive to maximize daily task performance. Oftentimes, the time spent at the office is filled with unproductive tasks – chatting with coworkers, surfing the web, smoke breaks, long lunches, etc.
  • Increased Job Satisfaction
    Employees who work from home are reportedly more satisfied with their jobs, as the stress that an office atmosphere creates is alleviated. In fact, 25% of telecommuters report having less stress than their counterparts. Increased job satisfaction leads to more productive, happier employees that want to stay with the company and see success.
  • Reduced Costs
    Businesses can cut office costs with few to no employees present in the office ranging from furniture to electricity used, while employees save money used on gas to get to and from the office.
  • Improved Life-Work Balance
    80% of telecommuters say they are able to maintain a better life-work balance by telecommuting. The average commute to work is 45 minutes, so on average, telecommuting can offer workers an extra hour and a half to spend to themselves or with their family.
  • Decreased Pollution for the Environment
    If every employee who could work from home did so, 50 million people could save a grand total of 587 million barrels of oil – this is equal to 74% of United States gulf oil imports. Only one day of telecommuting could save a whopping 423,000 tons of greenhouse gas.

It’s important for businesses to take a look at the benefits of having their workers telecommute, whether it’s one day per week or five days per week. With new and improved technology, employees can work from virtually anywhere. The tools are there; it’s up to employers to take advantage of them.

Sources: Staples Advantage, Workopolis, The Telework Coalition, The Telework Research Network, The Oil Drum, Opportunity Now

Hosted PBX vs. Standard PBX: Which Is Right for You?
August 12th, 2014

is Hosted PBX or Standard PBX right for your business

Choosing a hosted PBX service vs. a standard PBX service depends greatly on the needs of your business. But how do you know which is right for you? Sometimes the choice is easy – for example, a hosted PBX service would make the most sense for a company with employees who work outside the main office; a company where all employees are located at the same office location may find that a standard PBX system is more beneficial. Below are more details to help you decide which service is best for you and your business.

A standard PBX system makes sense when:

  • All employees are located at the same office
  • The company doesn’t mind high up-front costs in order to receive the lowest possible monthly costs
  • The company wants the cheapest solution available and capabilities are unimportant
  • The business is larger
  • Customers won’t benefit from a toll-free service
  • The company is not likely to change in size

A hosted PBX service is the best choice when:

  • Not all employees are located at the same location – some telecommute, work away from the main location, or need to be available outside of regular hours
  • There is not a brick-and-mortar location – the company is virtual
  • The business wants low up-front costs
  • Customers would benefit from a toll-free service
  • The business is smaller
  • The company is likely to increase in size
  • The business experiences a high number of incoming calls
  • System reliability and fault tolerance are important
  • The business would like to avoid dedicating employees to outsourcing for PBX support
  • The business would like a complete set of features

A PBX service helps save your business money, as well as offers additional features that simply can’t be had with a traditional phone system. Still not sure which is right for you? Call VirtualPBX today at 1-888-825-0800 for more information on our hosted PBX service. We can help you decide what’s most beneficial for your business.

Why is Having a VoIP Phone
So Cool

April 30th, 2014

One of the main reasons people buy a phone system today is to make phone calls — they need to communicate proactively with their customers, vendors, and other employees.  With the traditional “overlay” hosted phone service that acted as an inbound call router, this can definitely handle your inbound phone calls and give you the freedom to answer those inbound calls on any device you like — home phone, business phone, land line, or cell phone.

However, what about making phone calls?  You would need to use your landline or cell phone to make that call.  This can be convenient, but also has the inconvenience of not showing your business phone number as the caller ID to the recipient of the call.  But that’s the whole point!  Don’t you want them to see your business number and not our personal contact number?

Any Plan Support VoIP Phones

With VoIP phone support, any usage-based or flat-rate plan from Virtual PBX can support the VoIP phones.  So you’re not forced to have to pick a plan just to get to use the phones, like so many other VoIP vendors force you to do.  On the contrary, you get to choose whichever plan best fits your business model, then you get to choose if you want to have a VoIP phone on your desk or just choose to receive calls on your landline or cell phone.

No Landlines

But if you do choose to have a VoIP phone, then you DON’T need a land line.  Let’s think about that a minute.  With all inbound and outbound calls going through Virtual PBX, and you have the ability to just pick up the phone and dial out, showing your Virtual PBX phone number.  So you receive calls on your VoIP phone and you make calls on your VoIP phone.  Why would you need a land line anymore?  Given that land lines can cost anywhere from $40-60/month, depending on the long distance package associated with it, you could end up saving a lot of money just getting rid of your land lines.  An office full of landlines?  Gone.

Multiple Caller IDs

Another cool thing?  Choose WHICH phone number you want to show for your caller ID.  Nice, eh?  You can change this under your Config tab when you log into the vConsole.  Scroll to the bottom of that page, click “Manage” next to your VoIP phone and you can now choose which Virtual PBX phone number you wish to show when you place an outbound call.  Do you have a couple of different phone numbers so you can act like a couple of different companies with the same employees?  Call out with one phone number showing, then edit your outbound caller ID and make calls to the clients for your other company.  Just like that you can experience the freedom of having multiple caller IDs.

Phones Offered

VirtualPBX offers the following devices as part of the VoIP Office product line. Devices may be mixed and matched to optimize your Voip Office. All devices come pre-configured and are fully supported by the VirtualPBX support team. Click here to compare phones.

Which VirtualPBX Plan
is Better for Me?

April 30th, 2014

With VirtualPBX, you’re not forced into a payment plan that doesn’t match your business. Most companies will find our flat rate plans will provide the most savings, and give the peace of mind that comes from knowing how much your bill will be each month, regardless of usage. Other businesses, usually those that don’t use the phone a lot, will benefit more from our usage based plans – why pay for unlimited use when your needs are low?

FLAT-RATE PLANS

This is what most companies market as “unlimited”.  There is never any such thing as “unlimited” in the telecom industry.  Let’s just get this straight right up front.  Carriers charge each other on a price per minute basis when they hand calls off to one another, so at some point in time that cost makes it down to the consumer.  However, VirtualPBX doesn’t really push the “unlimited” as much as they push flat-rate.  It’s a flat rate under normal business usage.  Here’s what the flat-rate plan comes with:

Plan Overview

  • Anywhere from $39.99/mo down to $19.99/mo per user, depending on how many extensions are needed
  • Unlimited free minutes for typical business use
  • No charge for long distance any where in the continental US or Canada
  • 1,000 minutes of toll-free included in every plan

Best for:

  • Most companies with typical phone use
  • Employees who work in offices or home offices with broadband internet

USAGE-BASED PLANS

Usage-based plans basically means you pay for only the minutes you use.  This can be extremely useful if you don’t have that many inbound calls or make many outbound calls.  You don’t need to pay a higher flat rate per extension because your overall usage is low compared to the average office.

Plan Overview

  • Prices start at just $9.99 per month
  • Pay only for minutes used
  • Unlimited users
  • Same system features as the flat-rate plans because it’s the same system
  • Toll-free is built into the plan minutes

Best for:

  • Companies with low phone use
  • Employees on cell phones or land lines

PLAN CALCULATOR

Still not sure which plan is best for you?  Not a problem.  To help make it a little easier, we’ve put together a little calculator where you input the number of users that need an extension and the rough amount of minutes that they use each month for inbound and outbound calls.

Please click to learn more about the plan calculator.

So, bottom line is that VirtualPBX has the right plan for you.  And even better is no matter which plan you choose, you can use the hardware VoIP phones with them, allowing you to cut all ties with your land line and traditional carriers.  This could save you a lot of money.  And that’s why VirtualPBX is doing what they’re doing.

Even More VirtualPBX Voice and Faxmail Features You Can Rely On
April 29th, 2014

Here at VirtualPBX, we understand how frustrating it can be to miss that important call you’ve been waiting for… so we’ve gone ahead and created the best features in the industry to ensure you never have to miss another phone call again. With our unique voice and fax messages options, receiving communications is more convenient than ever. You can get a voicemail or be alerted of a fax message awaiting your reply via email, pager, web, and even text message.
Aside from never-full mailboxes, centralized messaging, voicemail interrupt, and fax viewing options, below are even more benefits you receive when you choose a VirtualPBX business phone system.

  • Personal greeting
    Give your callers a distinctive greeting and allow your personality shine through. With a customized voicemail greeting, callers can hear your voice rather than a traditional recording.
  • Phone, email, and web notifications
    Depending on the nature of your business, it can be crucial to know when you have a new voicemail or fax message awaiting your reply. With the VirtualPBX system, you can be alerted via email notification, pager, web, or even through text messages sent directly to your cell phone.
  • Phone, email, and web message delivery
    Now you can retrieve your messages from almost anywhere. Get them via any touchtone telephone, routed to your email as .wav files, or from any computer with Internet access and speakers.
  • Automatic callback
    How many times have you wanted to return a call only to realize that the caller didn’t leave a phone number? With VirtualPBX, you can return a call to the number from which the message was left with one button – no manual phone number entry is necessary.

Call VirtualPBX at 1 (888) 825-0800 to learn more about our voice and faxmail options today. We look forward to hearing from you!