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PBX Parachute

Your Business Twin – Be in Two Places at Once
November 24th, 2014

Is There Enough Time?Have you ever imagined what it would be like to be in two places at once? If you have children or run a business (which can be strikingly similar) then you probably have considered it plenty of times. For those of you with both the title of parent and employer, perhaps two places at once still isn’t enough!

Even when things are going smoothly, it can often feel like there aren’t enough hours in the day to complete everything that requires your attention. There are a host of services out there to help keep you organized, and we even outlined a few ways people can use technology to work around their schedules recently., All of these tactics help get us through the day-to-day grind., but what happens when the train leaves the tracks and you can’t share your attention anymore?

If your company has a Business Continuity Plan you’re probably perfectly aware of what happens next, because you’ve invested the time to plan for any contingency. What may not be included in that plan, however, is where exactly your energy will be required to help your organization get out of a jam quickly, safely, and without losing any of the momentum that it has worked so hard to build up.

But if you’re there, who’s answering your phone?

PBX Parachute is your doppelgänger, your twin, your surrogate for all of the business calls you would normally be handling while you’re off saving the day. The award-winning automatic business telephone failover system can let you stay focused on the critical tasks of navigating a disaster or disruption in service by-

  • Duplicating your on-site phone system, keeping extensions and voicemail lines active
  • Forwarding each extensions calls to up to four different devices
  • Speaking for you, literally, by launching a pre-recorded emergency hotline for your employees

We have all tried to juggle too many things at once, sometimes it works out and sometimes things fall to the ground. Don’t take that chance during a period of emergency when your company needs you the most. PBX Parachute can’t duplicate you so you can be in two places at once, but it can allow you to be in the one place that really matters in an emergency, which is the next best thing.

Get in touch with one of the expert VirtualPBX business consultants today to see how you can multiply yourself in an emergency.

Pennywise and Pound Foolish
November 18th, 2014

Stacks of CashYou may have heard this one before. It makes sense, though, we shouldn’t sacrifice our long-term opportunities at the expense of saving a few extra bucks here or there on things that we ultimately need to invest in.

Sometimes doing this means shelling-out for that killer software or computer that is outside of your typical onboarding package to make sure your new hire can help elevate your game. Or, maybe you’re just starting out and you are putting some of your salary dollars right back into your business. No matter what the case may be, the simple fact is that there will always be expenses that will come back as revenue even if it’s not as soon as we may prefer. Sometimes, though, our investments are immediately calculable.

Just like switching to a hybrid or electric vehicle will result in immediately realized gains at the gas pump, and retrofitting facilities with water-saving devices or LED lighting will positively impact utility bills, there will always be opportunities to gain from an appropriate amount of prudent investment.

Enlisting the service of an off-site telephone failover system like PBX Parachute allows you to mirror your existing system as we discussed recently. What you may not have known, however, is how you can realize gains from employing PBX Parachute even without a system failure or emergency.

There comes a point for every business where you can no longer divert valuable time and energy into certain tasks, and so finding economical ways to outsource them becomes paramount. Kara Taylor, VP of IS at Qualstar Credit Union in Redmond, Washington, was in such a position when her company of about 100 employees enlisted PBX Parachute to cover their nearly 100,000 inbound calls a month. Her savings were immediately realized. “The solution allowed us to greatly reduce our communications disaster recovery time from potentially hours to less than minutes and in so doing, virtually removed IS from managing another system in a recovery situation.”

You can read the entire case study from Qualstar and learn more about PBX Parachute from one of our experts in San Jose, but one thing you can’t do, however, is let your Information Security team off of the hook without PBX Parachute.

This is a Test, This is Only a Test
November 11th, 2014

RCA Indian Head Test PatternShould this have been a real emergency we probably wouldn’t be sitting around chatting, would we? We all recognize this phrase, and for some of us, it may not represent much more than a slight nuisance during our favorite TV or radio programs. The truth is that these periodic tests of the Emergency Alert System (formerly the Emergency Broadcast System) are designed to maintain a nationwide communications network should there ever be the need for delivering critical messages on a massive scale. While that’s a rather bleak notion, it’s also emblematic of something that is equally critical for businesses to consider implementing.

In a recent blog, we stressed the importance of designing, testing, and adopting a Business Continuity Plan and many of our subscribers have since begun that process. That’s a fantastic way to keep your doors open for business during an emergency. Furthermore, it prevents customers and prospects from guessing whether or not you are available or, worse yet, moving on to a competitor. It’s great that you can set your business up for success under any circumstance, but what about the wellbeing of your employees? How do you address their needs if their safety is in question? PBX Parachute can provide access to messages for your workforce in addition to keeping the lines of communication open to the public.

With a few very simple steps, you can prerecord any type of general emergency instructions for your employees and program them to be available on a special hotline as soon as the automatic failover system springs into action. That hotline number can be shared with your employees beforehand but it becomes available when the failover system is activated, thus eliminating the possibility for false alarms. And seeing as how PBX Parachute replicates your primary phone system and can also forward calls to extensions, your employees can both access the emergency hotline and get their inbound calls from a remote location away from any danger. Furthermore, from the convenience of your vConsole, you can also record situation-specific instructions and update the message in real time, making sure your team always has the most important and time-critical information right when they need it.

You’ve put too much into developing your team to put them in harm’s way. Get in touch with our business continuity experts to see how PBX Parachute can help you protect your most important investment- your employees. PBX Parachute helps you do that, test pattern not required.

We’ve Got your Back – VirtualPBX Business Phone Protection
November 7th, 2014

We're In It For The Long HaulYou know that one person in your circle of friends who everyone can always rely on? You know, the gal who will always be there to help you move, the guy who never hesitates to be designated driver, the person who is just rock-solid reliable? The point is that we have occasion to encounter people along the way that can always be trusted to be there in the clutch. Heck, maybe you’re that person, even. If so, you’d know how great it feels to lend a helping hand. We do, too.

While we can’t exactly commit to helping you move, and seeing as how we keep thousands of telephone numbers up and running 24 hours a day, we might not be the best option to hitch a ride in the middle of the night. However, we are there for you whenever you have an emergency at work.

If you subscribe to any of our Office or Anywhere Plans, you always have the peace of mind knowing that your business lines will be up and running no matter what unfolds. Weather, political, social, animal, vegetable or mineral- no matter what type of emergency comes knocking to your doorstep, your customers will never know the difference unless you want them to. That’s right, with a cloud-based telephone service from VirtualPBX, whenever disaster strikes, your telephone service continues as if nothing has happened and customers are sent to voicemail, or you can quickly change the inbound greeting to reflect any special instructions or updates should you require them. All of this can be managed in real time and wherever you can get online to your vConsole, your complete VirtualPBX phone system control panel. Through the vConsle you can also make lightening-fast changes to call routing by diverting traffic instantly to your cellphone or softphone. This intuitive platform can also be programed to intelligently cascade down a list of phones as you provide them, ex- desk phone, soft phone, mobile, etc.

Don’t have VirtualPBX telephone service yet? No problem, we’ve got you covered, too. With PBX Parachute, you can benefit from all of the same security and peace of mind as our complete phone service subscribers. Very much in the same way as we do with our Office and Anywhere Plans, with PBX Parachute we replicate your entire phone system so that, should you get hit with a system-downing emergency at your facility, PBX Parachute will deploy instantly after your primary system goes down. Also, you can prepare custom messages for inbound callers and information hotlines for your employees. This way you can immediately share critical information to the people who matter to you most, as soon as it is necessary.

No matter where you are or how you get your business phone service, VirtualPBX can be your wingman, your knight in shining armor, your go-to. What can we say? It just feels good knowing that people can rely on us. Reach out to one of our VoIP experts and see how we can help your business stay in the game, no matter what.

Business Continuity Plan – Make the Weather Less Frightful
November 5th, 2014

Winter StormIt seems premature to be talking about holiday music just a few days removed from Halloween, but this isn’t about Black Friday or eggnog, don’t worry. Instead, we’d like to focus on the fact that severe weather really can be frightful and, with the recent fall back into Daylight Savings Time, the worst of it is also right around the corner.

An excerpt from Fox News’ coverage of the recently-released UN report on climate change stated, “The Intergovernmental Panel on Climate Change has answered the most important question on global warming — whether humans are causing it — with 95 percent certainty: Yes.”

Regardless of your position on the matter, however, one thing about weather is irrefutable- when Mother Nature shows us her less-than-gentle side, nothing can stand in her way. So where does that leave your business? If you were like the 7.9 million homes and businesses without power following Hurricane Sandy in 2012, your business would have ground to a stop until the utilities had been reinstated. The risk of an indefinite cessation of operations is something businesses can’t afford to be exposed to. Fortunately, there are ways to prepare and protect your business from these and other types of emergencies.

Obviously, having proper insurance coverage is critical for any organization, but that only helps to repair after an emergency has taken place. To keep your business up and running, it’s best to have a comprehensive Business Continuity Plan (BCP) in place. This simple exercise is unfortunately one that too many people overlook until it’s too late, but there are plenty of easy-to-follow guides on how to implement a BCP available online.

Several areas identified in every BCP guide as critical for consideration in a comprehensive strategy can be addressed with a single tool. Having an off-sight business telephone failover system in place automatically creates:

  • A hotline for your employees to receive potentially life-saving information
  • A mirror of your entire telephone system so inbound calls remain completely unaffected, or
  • Should you prefer, an automated message to all inbound callers indicating extenuating circumstances and whatever service delay notifications you should choose to include

These types of reassurances and more are available with the right platform. PBX Parachute is the award-winning business telephone failover system from VirtualPBX that puts to rest any concerns over whether or not you can reach your employees, or if your customers can reach you. Contact one of the VirtualPBX Business Failover Experts today to see how this service can be a part of your BCP and begin weatherproofing your business right away.

Infographic: How VoIP Works
October 30th, 2014

Voice over internet protocol, or VoIP, has increasingly become the ideal way for businesses to cut costs while at the same time improve the benefits and reliability of their phone systems. But while many businesses understand the many reasons to switch to a virtual phone system, there are still some people who don’t know how VoIP works. If you’re not sure how VoIP works or if you’re just interested in how great features like skills-based routing with TrueACD QueuesFollow-Me Calling, and DNIS numbers work, check out this useful infographic.

How VoIP Works

Preparing your phone system for a storm
November 1st, 2012

As an assist to clients affected by hurricane Sandy this week, we posted information about how to prepare for a big storm and keep communication flowing during the storm.  We’re posting it here for reference, since winter is nearly upon us.  We hope it will be helpful to any of you that may experience storms in the coming months.

There are some important things you can do to make sure your Virtual PBX phone system keeps your business connected during a storm. Virtual PBX systems are in a hardened co-location facility that is part of the national infrastructure. It has multiple sources of power and connection, coming in through different feeds, and is unlikely to be affected by any storm, no matter how severe. We’ll take your calls as long as the phone companies are still delivering them. The issue is making sure you have some place for us to send them.Whether you’re using our standard Virtual PBX Service or our disaster recovery product, PBX Parachute, we recommend that you do the following:

  1. Figure out which extensions in your system are the most important for uninterrupted phone calls. This may be all of your extensions.
  2. Talk with the extension owners for those extensions and get alternative phone numbers where they can be reached during the storm. Suggestions include cellular phones (many cell phones will work even if power is down), home phones if they are staying in town, or phone numbers of relatives they will visit if they are leaving the storm area.
  3. Change the Call Routing for each of these extensions to include the alternate phone numbers. If there is a specific number they want to be tried first, make that the “Default” number. You can exclude office phone numbers if you are sure the employees won’t be at their office phones.
  4. Be sure that employees know how to update their Call Routing list as things change. This can be done through any browser or from your smartphone via one of our free apps. Just download the Virtual PBX app from the iPhone App Store or Google Play. If your employees need to learn how to do this, they should run our short Extension Owner QuickStart training.
  5. Let all of your employees make sure they know how to reach someone in charge if things go wrong, whether it’s related to the phone system, or not. Most companies could benefit from an emergency contact list, that can be used to let people know what’s going on, status of the office, and information about other workers. The best way to do this is to decide which Virtual PBX extensions people should call.

Most important of all, please be safe. We sincerely hope that all goes well with your people, as well as your business. Our thoughts are with you.

The VirtualPBX Team

Ensure Business Continuity with PBX Parachute
February 17th, 2012

In the event of a disaster, what is your business phone system disaster recovery plan?  If your customers, partners and employees can’t reach you, how much business will you lose?

At VirtualPBX, we understand your office phone system is vital to your business. Many companies have business continuity in place for their data and network systems, but business continuation for phones is usually much more immediately important, but unfortunately often not included in the overall disaster recovery plan.  Not being available to take calls can mean lost revenue, your customers losing confidence in your company, and in some cases, going out of business.

Don’t be unprepared in the event of a phone system outage. VirtualPBX has made it quick and easy for anyone to set up a disaster recovery system for their phones and ensure business continuity around-the-clock. No matter what type of phone system you have, including inbound and outbound call centers, PBX Parachute by VirtualPBX can protect your company.

Acting as a hot standby phone system, PBX Parachute can mirror your primary phone system and take over if your on-site PBX fails or if your place of business is not accessible because of fire, flood, or electrical outage. There is no hardware to boot, no software to run, and no data to move. PBX Parachute simply waits in the background until needed, making it automatic and practically instantaneous. In addition, you have the option to route calls to alternate phones in any location, such as cellular phones, home phones, alternate branch office phones, or other hardware VoIP phones or softphones.  Callers may not even know there has been an outage.

PBX Parachute can act as a backup phone system as part of an overall business continuity plan, or it can simply act as an employee emergency hotline so employees have a place to call and check in during a disaster.  For more information, please visit our phone system business continuation and phone system disaster recovery pages.

With plans starting as low as $400 per year, PBX Parachute by VirtualPBX will allow you to deliver uninterrupted business communication anytime, anywhere, allowing you to continue to take inbound phone calls no matter what the situation.  Recover your business voice with PBX Parachute by VirtualPBX.

Telecom Disaster Recovery with PBX Parachute
July 21st, 2010

In previous blogs we covered the importance of telecom disaster recovery and what to look for in a telecom disaster recovery service provider.   The industry has published many studies and surveys about how crippling a telecom disaster can be as well as how unprepared most companies really are when it comes to recovering from a phone system outage of any sort.  Like the 2009 study from the Business Research Institute which revealed that of all the recovery points necessary in the event of a disaster (data loss, employee management, notifications, etc.), 65 percent of businesses surveyed said telecommunications was the weakest link.

The planning behind a telecom disaster recovery service should not just take national or natural disasters into account.  What about the mundane and non-disasters such as planned downtime?  What about simple things like a false fire alarm?  There are multiple reasons why a company’s employees may not be able to answer their own phones in their own office.  Why not be prepared?  This is not a hard process, but it is an important one.

Virtual PBX has made the process very simple with our telecom disaster recovery service PBX Parachute.   Here’s what you get:

Hot-standby PBX with Automatic Failover
PBX Parachute waits in the background until it is needed. When called upon, there is no hardware to boot, no software to run, and no data to move. As a hot standby PBX it is ready to go. Failover can be automatic and almost instantaneous, or you can bypass automatic failover and manage the transition on your own. Calls can be routed to alternate phones in any location, such as cellular phones, phones in branch offices, or home phones.

Scale to Any Level
PBX Parachute is so complete, with so many important features, that it can usually directly mirror your primary PBX. Any size company can use the service, and it can provide phone system business continuity for all workers, or just for the most critical business functions.

Employee Emergency Hotline
Even if your business is prepared for an emergency, that’s not always true of your employees. An emergency hotline that is ready to provide instructions for how they should handle any given situation is a lot easier to remember than how the system is wired to deliver calls outside in the event of a fire in the building.

Complete Architectural Assistance
While the way in which you want calls handled is up to you, building and maintaining your disaster recovery should not cut into your time. When you create a PBX Parachute account, you just let us know how the calls need to get handled and we carry it from there. Need to update your plans or messages? Just send us an email, we’ll get any recordings or routing taken care of for you.

Knowledge research firms like Basex, Inc., have estimated that a standard 500-person company would lose over $90,000/day from loss of phone service.  Says Cheryl Arscott of Reservation Services International, “Had I not completed and signed up for the Virtual PBX Parachute program we would have been out of business for 10 days.  With the PBX Parachute, our company was able to stay in contact with our customers by phone when our normal phone system was down during hurricane Wilma”.

Given the amount at stake and the ease of creating and maintaining an automatic fail-over phone service through Virtual PBX’s PBX Parachute service, we strongly urge any company who has not already prepared for disaster to give us a call. 1-888-825-0800, option 1, and you can acquire phone system readiness for whatever storms may come your way.  As we say here at Virtual PBX — don’t get caught with your phones down!

5 Things to Look for in a Telecom Disaster Recovery Provider
June 24th, 2010

A 2009 study from the Business Research Institute revealed that of all the recovery points necessary in the event of a disaster (data loss, employee management, notifications, etc.), 65 percent of businesses surveyed said telecommunications was the weakest link. Given the importance of phones to a business, this is a surprising statistic. In the event of catastrophic system failure, or because a fire alarm went off and your employees have to exit the building, you’re going to need a backup plan for handling phone calls. This is not a hard process, but it is an important one. For that reason, you need to make sure that the company you’re working with to handle your telecommunications failover can connect all your employees and all your callers as effectively as possible.

In the event of a disaster, a company’s local and toll-free provider can re-route, or forward, the inbound calls to a different location. But where? To another phone system at some dark site? That is an immense amount of capital being spent on something that may never be used. The better way is to have the calls forwarded to a virtual phone system – a phone system in the cloud, if you will. A virtual phone system can have the Fortune 500 sound, features and reliability without any hardware on site. But while there are many virtual phone system providers in the market, not all of them make good telecom disaster recovery providers. Here are four things to look for in a telecom disaster recovery provider:

1.  Highly Reliable

There are a lot of virtual phone system providers that have built their networks on open source software running on standard computers. This is fine for simple call control, but when it comes down to it, having specialized, reliable hardware built specifically for high call traffic is key to reliability. Also, the vendor should be located in a data center that is on the national backbone so it stays up and running even in the event of a natural or national disaster. Also, competent support staff with strong technical expertise is crucial. This cannot be accomplished with an outsourced support center but rather with their own employees who have an in-depth knowledge of their network and capabilities.

2.  Highly Redundant

As a telecom disaster recovery provider faces the same problems as you – fire, hacking, power loss, etc. – they need to have a disaster recovery plan of their own, with redundancies and failovers in place for electrical, inbound, and outbound local and toll-free carriers, as well as network and hardware component redundancies. A reputable telecom DR provider has no planned downtime of their own. They should be able to switch between multiple carriers for your call (in case entire networks of phones go down) and repair and replace components without you ever knowing or needing to know.

3. Full Customization

Whether you want to appear as though nothing’s interrupted your business, or if you need emergency messages and directions only, or just an employee emergency hotline, a reputable telecom disaster recovery provider’s virtual phone system should have the features and customization capabilities as well as the support staff willing to work with you to put a system in place that meets your telecom DR needs. As an example, the service should allow you to create a bank of recorded messages that can be fluidly managed, as well as multiple fallback contact numbers for each of your employees based on what kind of communication is still available to you at the time of the disaster.

4.  Full Control

When disaster strikes, it’s going to be unexpected, it’s going to be complicated, and you’re going to need to respond directly to the type of problem that has occurred. A single generic response or scripted recovery plan may not account for the number of variables in a disaster situation. At times you may not have access to computers. At other times you may not have access to phones. You’ll need a telecom DR system that can be accessed and managed several different ways, such as through a self-managed Web port as well as through the phone. But beyond that, you’ll need to have a system that can provide several options for routing calls to employees, depending on what resources are available to them during the disaster. Ideally, each employee has a phone and Web login to the telecom DR system, with access dependent on the rights given to them by the system administrator.

5. Always On

A common process in the disaster recovery world is when a disaster occurs you need to “declare a disaster” with your DR vendors so they can start working with you during that disaster. However, in the telecom world, there’s no time for that. Calls are going to keep coming in and you need a place to send them. A telecom DR provider should always be on, in hot standby, waiting for calls to come to it. You may need to declare a disaster with your local and toll-free providers so they know to reroute calls to your telecom DR provider. But you can work with them ahead of time to make sure those routes are saved in their switches, ready for when needed.

Virtual PBX is one of the only telecom disaster recovery and business continuity service providers with our PBX Parachute service.  This customizable service can completely mirror your phone system, only cover your inbound call center, act as your employee emergency hotline, and provide a conference bridge for your disaster recovery team — all in the same system, all at the same time.  Give us a call at 888-825-0800, option 1, and ask any of our Sales personnel about this very important service.

Don’t be a part of the 65 percent of companies whose disaster recovery plan does not include your phones. Phone calls mean money, and finding a reputable telecom disaster recovery service provider that uses a hosted phone service is key to making sure you continue to make money with those inbound phone calls, even in the event of a disaster.