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Open VoIP Peering

Recommended Routers: Airport Extreme and Netgear
December 28th, 2011

At VirtualPBX, we do everything we can to ensure each customer’s system always runs as quickly and effectively as possible. From using fully redundant systems with backups to guaranteeing 99.999% uptime, we take every precaution to give you the most reliable virtual phone service in the market. However, there are also steps our customers may take to ensure their VirtualPBX is running as smoothly as possible at all times. Below, we discuss one such method to improve your VirtualPBX experience.

To ensure your network can support VoIP traffic and keep your network within recommended parameters for jitter, latency, and packet loss.  With that in mind it is important to have a good router. Reports from our customer base have revealed some routers work better than others with SIP traffic and VoIP calls with our VirtualPBX service.

Routers are specialized computers connected to two or more different networks that perform “traffic directing” functions. They run software that allows the device to move data between different networks, determining the most optimal path. Routers move information in “packages” called Packets and can be wireless, wired or a combination of both.  Another primary function of a router is to share one Internet connection with many devices on the network.

The Apple Airport Extreme is reportedly best for people who want complete ease of use and 100% compatibility out of the box; the Apple Airport Extreme offers super fast wireless network access throughout just about any home, office, or classroom. This router includes:

·           Both wired and wireless connectivity

·           Single Ethernet WAN port for connecting to a DSL or cable modem

·           3 Ethernet LAN ports for connecting network devices

More features and specs can be found on Apple’s website.

Please note the Apple Airport Extreme does not support Quality of Service (QoS). QoS is a feature that enables routers to prioritize traffic, allowing the most important traffic to pass first. This results in improved performance for critical network traffic like your VoIP phone call. QoS equipment is useful with VoIP phones on LANs with high volumes of traffic.

For customers that need the utility of QoS, Virtual PBX’s customers found significant value in the Netgear WNDR4500 router. This router is perfect if you need advanced functionality like QOS and stateful pack inspection. This router features:

·           Both wired and wireless connectivity

·           Single Ethernet WAN port for connecting to a DSL or cable modem

·           4 Ethernet LAN ports for connecting network devices

·           Supports QOS and stateful pack inspection.

A product overview and technical specs can be found at Netgear.

We recommend checking all network equipment on site before deploying our service in your office. A good first check of your network can be done using our VoIP Speed Test. If your router is not one of these we discussed here, you may contact our VirtualPBX Support department via email at support@virtualpbx.com or via phone at 888.825.0800 option 2 to with any questions you may have.

As a part of our award-winning open systems initiative, our phones will work with a wide variety of other routers. For more information, please visit our Recommended Routers page at http://www.virtualpbx.com/services/recommended-routers//.

Virtual PBX Receives 2011 Unified Communications Excellence Award
December 21st, 2011

Virtual PBX Complete with VoIP Anywhere Recognized for Outstanding Innovation

 

Virtual PBX is no stranger to winning telecom awards. In the past two years alone, they have won 11 Product of the year awards, more than any other hosted PBX provider.

Now they have a new award to add to their quickly growing collection of achievements. TMC, a global, integrated marketing company, has named Virtual PBX Complete with VoIP Anywhere as a recipient of its 2011 Unified Communications Excellence Award. The Unified Communications Excellence Awards honor products that have unique features and have made significant contributions in advancing technology in unified communications.

Virtual PBX Comple

te is perfect for small and mid-sized businesses, allowing professionals the freedom to carry their business extensions all over the world.

“Our customers have embraced the idea of attaining freedom to access VoIP business features on any smart device, which reflects our dedication to delivering a quality and cost-efficient product,” explains Greg Brashier, CMO of Virtual PBX. “This recognition reflects our dedication to meet our customers’ need for products and services that deliver powerful value while reducing their operational costs.”

Rich Tehrani, CEO of TMC gave his “Congratulations to the entire team at Virtual PBX for their commitment to advancing UC technologies” and commented, “we look forward to future innovations.”

Unified Communications Excellence Award winners are published in the November 2011 issue of INTERNET TELEPHONY magazine.

For more information, please visit www.tmcnet.com.

sauna works transitions to voip with virtual pbx
July 15th, 2011

Company Heats Up and Increases Outbound Calls with Virtual PBX Complete

Great customer service is the lifeline of every business. It is an essential part of maintaining your existing customers as well as winning new ones. The foundation of great customer service is forming a relationship with customers.  But how do you go about forming such a relationship?  One of the best ways is to make sure you are always available and in touch with your customers.

Customer satisfaction is the No. 1 priority for the employees of Sauna Works, a company specializing in infrared saunas. Sauna Works has been in the business of manufacturing and selling infrared saunas for over 14 years and have learned quite a bit about customer service and ensuring customer satisfaction.   Their motivation and dedication to provide excellent customer service drove the company’s move to VirtualPBX five years ago to allow employees to stay in constant touch with customers through landline, mobile, and VoIP phones.

In 2006, the company was managing a showroom in San Francisco and many of their employees were working remotely.  Vice President Andy Kaps knew using a feature-rich PBX solution was the only way to monitor and keep on top of sales and service calls.  When providing great customer service, it is so important to be able to communicate with customers from any location.  You need to be reachable no matter where you are.

Kaps explains, “As a former executive at a company within in the telecommunications field, I knew we needed a solution that would provide us with ACD queuing features which allowed us to stay connected with users no matter where we are. I was initially attracted to Virtual PBX because of its deep feature set and the web-based flexibility the company provides.”

In addition to keeping people connected around the world, Virtual PBX’s TrueACD™ Queues allows callers to contact anyone in the company without having to know their direct extension.  Furthermore, managers need not waste time entering or changing phone numbers as employee shifts change since TrueACD queues include presence management and employees log themselves in and out as needed.  Best of all, customer service is improved by reducing customer wait times and increasing customer satisfaction.

Sauna Works was able to increase customer satisfaction even further by switching to VoIP.  70 percent of Sauna Works’ employees using Virtual PBX made the transition to VoIP after the release of Virtual PBX’s new VoIP system, Virtual PBX Complete.  Since the transition, employees have not only significantly reduced overall phone costs, but also doubled the number of outbound calls made to clients.

Blending traditional analog telephony with VoIP technology, Virtual PBX’s Virtual PBX Complete solution allows clients to mix and match as needed as well as work from any location. Virtual PBX Complete also embraces open standards, which spares customers from being locked into proprietary technologies.

“A majority of our customers are looking for a flexible solution,” said Greg Brashier, COO of Virtual PBX. “With our commitment to both VoIP and analog technologies, we give customers like Sauna Works the ability to have low upfront costs, eliminate expensive analog phones lines when VoIP is appropriate, and improve service to their clients.”

Virtual PBX Honored to Receive its Seventh Award for Open VoIP Peering
January 14th, 2011

Virtual PBX, the pioneers and market leader of the virtual phone system, was honored to received their seventh award from Technology Marketing Corporation (TMC) for their innovative Open VoIP Peering service. This particular award was presented by TMC’s NGN Magazine, the leading resource for communications service providers.

The NGN Leadership Award recognizes the growth and evolution of applications and services designed for next-generation networks and the enabling technologies that make them possible. Virtual PBX was recognized in the Services category.

“This recognition of Virtual PBX’s Open VoIP Peering service is a testament to the company’s continued commitment to providing customers with innovative solutions that meet their demanding business needs,” said Paul Hammond, CEO of Virtual PBX. “Being selected as an NGN Leadership Award winner is truly a mark of distinction and further validates Virtual PBX’s leadership in the VoIP market.”

So far Virtual PBX has received 3 product of the year awards, 2 leadership awards, 1 Product Innovation award and 1 telephony excellence award for the Open VoIP Peering solution they released in November of 2008. No stranger to winning awards, Virtual PBX’s 7th win comes on the heels of their impressive ‘2010 Best Telecommunications Services in San Jose’ award.

The many accolades that Open VoIP Peering has received truly are a testament not only to the company’s strength and dedication in bringing to market the most innovative product conceivable, but also the products immense popularity with Virtual PBX Customers everywhere.

The Open VoIP Peering Solution stands out from the masses, being the only VoIP solution to allow users to choose which option they like on a call-by-call basis to meet their individual needs. In addition, unlike competitors who charge extra for proprietary digital-enabled phone extensions, with Virtual PBX there is no additional cost for accessing soft phones.

“Virtual PBX was recognized for its exceptional work in advancing NGN services and technologies. Open VoIP Peering has proven exceptional and its innovation has contributed to the transformation of the industry,” stated Rich Tehrani, CEO, TMC. “Congratulations to the entire team at Virtual PBX, and I look forward to more innovations in the coming year.”

The 2010 NGN Leadership Award winners can be found in the May/June 2010 issue of NGN Magazine.

For more information, please visit www.tmcnet.com.