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Hunt Group

Virtual PBX Adds VoIP Phones and New Flat-Rate Plans!
February 25th, 2011

Polycom SoundPoint IP 335

Virtual PBX Adds Hardware VoIP Phone Support

The time has come — Virtual PBX, provider of the no-compromise business phone system, announced support for hardware VoIP Phones along with new flat-rate plans, fortifying their lineup of industry-leading plans and services. With this, Virtual PBX now controls the phone call from the inbound phone number ALL the way down to the phone on the desktop. You can now have a truly complete phone system integrating phone numbers, free long distance and IP phones into one cost-effective solution.

We now offer two award winning plans from which you, the customer, can choose: the new flat-rate plans and the original usage-based plans. Even better, you don’t have to be on the flat-rate plans to use the VoIP phones – we’ve set up the system to support the phones on either plan. So feel free to pick the plan that works best for you and your business, and also decide how you would like the system to reach you. You can be contacted through the VoIP phone(s) and/or contact phone numbers via a landline or cell phone. The freedom to choose is in your hands.

We also offer you the freedom to save! With Virtual PBX you can simplify your life and your budget by cutting the ties with your landline carrier. There is really no need for a landline anymore seeing as how you can make and receive phone calls using a VoIP phone and your Virtual PBX service. So go on ahead and save that money each month with Virtual PBX Complete. With our phone service you can enjoy a savings of anywhere from 40-80% in traditional phone system and landline costs – that is a huge savings! Given that telecom costs are a major expense in everyday business, Virtual PBX provides business communication that is affordable, easy and accessible from wherever you need to be with a low monthly fee and no contracts or setup costs!

Please see the plan details below and save money with the plan suited for you:

Flat-Rate Plans:

These are your traditional “unlimited” plans that so many companies try to market. However, Virtual PBX does it right as there is a fair-use policy in place (much like every other VoIP phone service out there) that allows 5,000 minutes of inbound minutes per extension, aggregated at the account level. So a 5-user system would include upwards of 25,000 inbound local minutes. That’s amazing. Most companies won’t touch that. Yet, they can have this system for around $150 per month, and that already includes the e911 fees, Federal and FCC taxes. The flat-rate plans are as follows:

  • 1-User: $39.99/mo
  • 4-User: $23.99/mo/ext
  • 10-User: $21.99/mo/ext
  • 20-User: $19.99/mo/ext
  • 50-User: $19.99/mo/ext
  • Extra Extensions: $24.99/mo

Usage-Based Plans:

These plans are what Virtual PBX used to pioneer the hosted phone service market. On these original plans you only pay for the minutes used each month. As the plans go up, you receive a larger block of free minutes and the price for additional minutes becomes cheaper. These plans come with unlimited users and all the same features as the flat-rate plans. Virtual PBX has the following usage-based plans:

  • VPBX-5: $9.99/mo (300 minutes, extra minutes are 6.5 cents/min)
  • VPBX-10: $24.99/mo (600 minutes, extra minutes are 5.8 cents/min)
  • VPBX-20: $44.99/mo (1,000 minutes, extra minutes are 4.7 cents/min)
  • VPBX-50: $94.99/mo (2,500 minutes, extra minutes are 4.4 cents/min

VoIP Phones

Virtual PBX now supports hardware VoIP phones connected to the service. This is a superb addition as now you can make phone calls and show your Virtual PBX caller ID on every outbound call. And you don’t have to use a cellphone or landline to make that outbound call. All you need is an Internet connection. Virtual PBX sells the following phones that arrive pre-configured and ready for use:

  • Polycom SoundPoint IP 321: $99.99 (single ethernet port)
  • Polycom SoundPoint IP 335: $139.99 (ethernet pass-through port; backlit display)
  • Polycom SoundStation IP 5000: $599.99 (conference phone)

With Virtual PBX there is no need to get phones from one provider, calling plans from another, and features from somewhere else. Get it all in one place. If you are looking for a complete, no-compromise business VoIP solution for your business, Virtual PBX is the answer.

Hunt Groups, Call Queues, and You
March 3rd, 2010

So, we get a lot of confusion over the technical terms that are slung around in our business. PBX, VOIP, SIP, live extensions, virtual extensions, physical extensions, it’s a mess. Today I want to clear up a vital part of many businesses that many of our customers don’t really understand when they’re first signing up.

Lots of businesses setting up their automated menu for the first time know that they’re going to need calls to come in, the caller hits a button, and they go to whoever’s available to handle the kind of call they chose. Sales teams, or support teams, or the billing department. It doesn’t always go to just one person. And the idea of something called a ring group that hunts through your numbers looking for an available person sounds like what they’re looking for. That’s not really accurate, however.

Most systems that have phone number groups that are run when someone makes a menu selection are the most clumsy sort of patch on the problem. It’s a fix, but it could be a lot better. The calls don’t get distributed evenly to the correct extensions, callers have to wait on hold longer, and managing the groups require significant personal effort.

For a couple thousand dollars, fancy pieces of PBX hardware can string together what’s called an Automatic Call Distribution Queue. I know that’s a lot of money, I’m getting to a point, bear with me. So these ACD queues take in the calls, and automatically distributes those calls to the group of people waiting to receive the calls. That sounds like those hunt groups I just mentioned, but don’t mix them up – an ACD queue is a piece of advanced technology that prioritizes, ranks, and manages both the incoming callers and the people waiting to take the calls.

Where Virtual PBX comes in is taking that big fancy expensive hardware and making it available for a much lower cost. Our ACD queuing service is the match for any call-center hardware or software, capable of handling and distributing calls to hundreds of people simultaneously, keeping track of who’s on a call and who’s not so there’s no wasted time, and making it easy to add or remove people from the queue. None of those things are the case with hunt groups. They take a call, they run down their list of numbers one after the other, one at a time, and then they go to voicemail.

From most of our technically proficient customers, they consider our advanced queuing services to be the crowning achievement of our system. Nobody else out there is going to give you that level of quality at anywhere near the price. Now, I know that was kinda dense info there, so if you have any questions, just give us a call. It’ll all make sense.