Custom Business Greetings – Make the Most of Your Captive Audience
August 27th, 2014
When it comes to custom phone greetings for your business, it’s important to make the most of your captive audience. A custom phone greeting ensures that callers know about any new products or promotions, if you’ve changed your business hours for a holiday, or if you have any other special or timely message you’d like to deliver to customers about your business. A good custom greeting manager makes it easy to manage, upload, or record the auto-attendant greetings so you can make changes whenever and wherever you want.
Tips for Creating Your Custom Greeting
When creating your company greeting, don’t be afraid to use your company’s personality. Customers prefer personalized greetings! Always start out with your company’s name so that callers know they’ve reached the correct number, and be sure to include hours of operation, company website, as well as a call forwarding options to pre-recorded destinations. You may also want to let customers opt-out of listening to the greeting instructions if they already know their party’s extension. By making the most of your captive audience, you can keep customers satisfied and happy with their experience, capitalize on your campaigns, and keep your company organized and running efficiently.
Features of an Ideal Greeting Manager
- Recordings for auto-attendant and your company name can be stored in their own libraries to keep you organized.
- You may view your library whenever and wherever you’d like and you can change your greeting to another with one click.
- You have the ability to create individual greetings for daytime and nighttime, along with a scheduler so they are switched automatically at a specific time.
- You may name your recordings however keeps you best organized and every greeting can be previewed before using.
- A text-to-speech synthesizer can instantly create a new greeting.
- You may script a greeting for us to record for you in our own studio, or you can use your own studio to create greetings or record them over the phone.
Want to personalize your business’ greeting? Contact VirtualPBX today to learn more at 1-888-825-0800.
Is Your Business Changing? Virtual PBX Can Change With You
June 28th, 2011
Virtual PBX’s hosted phone service is flexible and quickly adapts to the changing needs of your growing business. Easily scalable and constantly updated with new features, Virtual PBX will keep up with your business no matter how fast you change.
With traditional PBX’s, everything must be installed and maintained by on-site IT staff and for a growing business this can get very expensive, both in terms of dollars and time.
With Virtual PBX you can easily add or remove extensions and ACD Queues, switch plans, add Voip phones and make many other changes whenever you need to – and for a fraction of the price! Everything is in your control.
Virtual PBX also makes it easy for customers to configure the system to meet their changing needs with a simple user interface. Add a new phone number for that new ad you’re placing in the new magazine, update your main greeting with your new business hours, or route calls to a new employee, all with the click of a button.
Monitor and train new employees with Virtual PBX’s real-time web monitors and call recording. Keep an eye on when they are logged in and out of ACD queues, when they are receiving calls, as well as when they are marked unavailable. Also, ensure they are giving the best phone customer service by using free call recording. You can also use the call recording feature to train new employees.
Use free conference minutes to communicate with employees and customers virtually anywhere in the world. For ultimate flexibility, each extension owner can have a conference call going on at the same time.
With Virtual PBX you will always have multiple ways to connect with employees, customers, and vendors whenever and wherever your business takes you.
How to Prepare your Small Business for Summer
June 23rd, 2011
Spring is over and summer has finally arrived. People are turning off their computers and heading out for fun in the sun. Unfortunately, your business can’t close for the summer, but there is no reason why your business can’t have an enjoyable, successful summer season. So what are you going to do to prepare your business for summer?
Take a worry free vacation
It can be very stressful for business owners to be away from the office on vacation. Worrying about missing an important call or losing potential customers can keep you from enjoying a much needed relaxing vacation. With Virtual PBX, your vacations can always be stress free.
By setting up Virtual PBX’s “follow me calling” feature, extension owners can create a list of phone numbers where they will be available, such as the number of a hotel line, their vacation home, or cell phone. With follow-me from Virtual PBX, you never have to miss an important call because you’re on vacation. We can reach you any place there is a phone.
Work outside and enjoy the long summer days
This is another great way you can use Virtual PBX’s “follow me calling” feature. Work from a park, your back yard, the beach or anywhere you want to soak up some rays.
Let voicemail screen your calls
When you are on vacation or enjoying the summer with family, allow yourself to return only those calls that are truly important or emergencies. With every Virtual PBX extension you can listen to callers as they leave you a voicemail message. If you need to take the call, simply press the ‘#’ key to interrupt the caller and start talking live.
Check your voicemail via email
You can even have your messages routed to your email as .wav files so you can listen to them from your computer. Or if you prefer, messages are also available through our Virtual PBX browser-based web portal. All you need are headphones or speakers.
Promote a summer sale or Event
Use Virtual PBX to promote a summer sale by using our Online Greeting Manager to upload a new auto-attendant greeting. You can upload your own, record by phone, or order them through the Virtual PBX studios.
Change your Summer Hours
Maybe you’ve increased or decreased your hours for summer. Use the Day/Night mode settings in your Virtual PBX to play a day mode greeting and a night mode greeting, adjusting the hours per day that you are open. During night mode, you can send all calls to voicemail so you can enjoy a quiet evening!
Getting The Most from your Virtual PBX this Holiday Season
November 15th, 2010
During the Holiday season, it is important for your business to be attentive, promotional, and creative. The holidays are just around the corner. Is your business ready?
With a little know-how and a friendly phone system like a Vvrtual PBX, you can easily accomplish all this and more. Here are 6 great ways VirtualPBX can help you best connect with your customer base this Holiday season.
Holiday Schedule Message
With most businesses experiencing increased call volume during the holidays, it is sometimes difficult to attend to each customer’s needs. Providing a Holiday Schedule Message is a great way to keep your customers informed of Holiday business hours or who to contact in case of an emergency. This will not only ensure customers are updated with your holiday schedule, it will also and reduce the number calls needed to be answered.
Provide a Holiday Greeting
The holidays are a great time to let your customers know how much you appreciate their business, and what better way to thank them then through a holiday greeting when they dial your number! You can use the Greeting Manager on the web portal to set up a new greeting. Your customers will certainly appreciate this holiday message.
Play Holiday Music
During the stressful holiday season, playing cheery Holiday music is a great way to help your customers relax and slow down. Playing holiday tunes for your customers is simple with the Virtual PBX System. Choose from a wide selection of holiday songs by going to the Admin tab and clicking “Edit” under Music on Hold. Virtual PBX also gives you the option to record your own greeting, upload a greeting or have a profession holiday greeting recorded. Options for greetings are found under the “Greetings” tab.
Mention Seasonal Promotions
The International Council of Shopping Centers predicts holiday sales to increase anywhere from 3% to 3.5% this year. Take advantage of this busy shopping season by sharing special discounts and holiday promotions with your customers. Virtual PBX can help you quickly promote your sales via a special On Hold Message. Virtual PBX can help you upload your On Hold Message or record one for you. You can order it under the “Greetings” tab. And remember, most businesses get many new customers and retain loyal clients through seasonal promotions.
Use Call Forwarding
Don’t get stuck in the office this holiday season. With call forwarding, you can go holiday shopping, trim your tree or spend extra time with family all while answering business calls as if you are in your office. Simply put your home or cell phone in as a contact phone number in your extension, turn Follow Me Calling on, and sneak out for some holiday fun.
Set Santa Up with His Own Extension
Who doesn’t love the thought of Santa Claus during the holidays? Get into the holiday spirit by creating a special extension for good old Saint Nick. With Virtual PBX you can create a mail only extension for Santa Claus where customers can feel free to leave you a holiday message. In addition, your customer’s kids will definitely enjoy hearing Santa Claus wish them happy holidays (you’ll need to find a person with a jolly deep voice to record that message!). True, this doesn’t directly affect your bottom line. But your current and potential customers will definitely remember this. And having them remember you CAN have an effect on your bottom line!