Category Archives: Auto-attendant

Virtual PBX Adds VoIP Phones and New Flat-Rate Plans!

The time has come — Virtual PBX, provider of the no-compromise business phone system, announced support for hardware VoIP Phones along with new flat-rate plans, fortifying their lineup of industry-leading plans and services. With this, Virtual PBX now controls the … Continue reading

Posted in ACD queue, Auto-attendant, Call Recording, Call tracking, Call transfers, Call whisper, CallerID, Conferencing, Follow-me calling, hunt group, Mail Only Extension, music on hold, Phone system, Virtual receptionist, VoIP | Tagged , , , , , , , , , , , , , , , , , , | Leave a comment

Show Your Company Phone Number from Any Phone!

If you’ve called a customer using your home phone or cell phone, then you’ve probably had them call you back on that same phone number — they just redial the caller ID left on their phone.  Suddenly your personal phone … Continue reading

Posted in Auto-attendant, Call tracking, CallerID, Follow-me calling, general telephony, Phone system, Virtual receptionist | Tagged , , , , , , , , , , , , , , , , | Leave a comment

Get Your 855 Numbers Here!

If you haven’t already heard about it, the FCC is releasing the 855 prefix for toll-free numbers on October 2, 2010.  Since none of those numbers are currently taken, numbers like 855-Call-Now or 855-855-8558 should be available.  All of the … Continue reading

Posted in Auto-attendant, Call tracking, CallerID, general telephony, Phone system | Tagged , , , , , , , , , , , , | Leave a comment

Telecom Disaster Recovery with PBX Parachute

In previous blogs we covered the importance of telecom disaster recovery and what to look for in a telecom disaster recovery service provider.   The industry has published many studies and surveys about how crippling a telecom disaster can be as well as how unprepared most companies really … Continue reading

Posted in Auto-attendant, CallerID, Conferencing, general telephony, PBX Parachute, Phone system | Tagged , , , , , , , | Leave a comment

5 Things to Look for in a Telecom Disaster Recovery Provider

A 2009 study from the Business Research Institute revealed that of all the recovery points necessary in the event of a disaster (data loss, employee management, notifications, etc.), 65 percent of businesses surveyed said telecommunications was the weakest link. Given … Continue reading

Posted in ACD queue, Auto-attendant, Backup Phone System, CallerID, Conferencing, general telephony, PBX Parachute, Phone system | Tagged , , , , , , , , , , | Leave a comment

5 Reasons Why You Need Telephone Disaster Recovery

When disasters occur, a company has a lot to deal with. Protecting your employees and assets is important, but can still leave you paralyzed. It’s one thing to protect your data and network, but what about ongoing customer interaction? It … Continue reading

Posted in ACD queue, Auto-attendant, Backup Phone System, Call tracking, Call transfers, CallerID, Conferencing, Follow-me calling, general telephony, PBX Parachute, Phone system, Virtual receptionist | Tagged , , , , , , , , , , | 1 Comment

Virtual PBX Goes Straight to SIP

SIP?  What’s that?!  Virtual PBX announced that we can send calls directly to a SIP-based VoIP service.  But what does that really mean to you?  While the official press release hits most of the big points, let’s quickly discuss the … Continue reading

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From The Desk Of The CEO – Vacationing With Virtual PBX

We interrupt our normally scheduled postings for a word from our CEO, Paul Hammond. So, I’m finally going to be taking my first vacation in four years. I’m heading out to Italy for a while, and am researching the ways … Continue reading

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The Unsung Hero – Part 2 – The Origins Of Your Hosted PBX

In this second part of our multi-part series on the importance of your phone system, we take a look back at history and see how it’s evolved to become an important cog in your business machine. To fully appreciate how … Continue reading

Posted in ACD queue, Auto-attendant, Call transfers, Call whisper, CallerID, Follow-me calling, general telephony, Virtual receptionist | Tagged , , , , , | Leave a comment