Category Archives: ACD queue

Save Money with GeoRoute®

Many companies are not taking full advantage of the advanced technology available in telecom today. When used, this technology can greatly improve operations, and help you to provide better customer service. Virtual PBX® offers the most complete and sophisticated hosted … Continue reading

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Save Money and Increase Productivity with SelectRoute™

Virtual PBX® pioneered ACD queuing for virtual phone systems, and is still way ahead of the competition. ACD queues are used when the caller wants to reach a business function, such as sales or customer service, instead of an individual. … Continue reading

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sauna works transitions to voip with virtual pbx

Company Heats Up and Increases Outbound Calls with Virtual PBX Complete Great customer service is the lifeline of every business. It is an essential part of maintaining your existing customers as well as winning new ones. The foundation of great … Continue reading

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Is Your Business Changing? Virtual PBX Can Change With You

Virtual PBX’s hosted phone service is flexible and quickly adapts to the changing needs of your growing business.  Easily scalable and constantly updated with new features, Virtual PBX will keep up with your business no matter how fast you change. … Continue reading

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Virtual PBX and PrintsMadeEasy Fight Confusion From Joplin Devastation With Volunteer Support Line

Volunteers Field Calls for Victims Using the Joplin Tornado Info Facebook Page 24 minutes is all the warning the residents of Joplin received to prepare for the F5 tornado that would completely flatten three miles of this small city in … Continue reading

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Virtual PBX Adds VoIP Phones and New Flat-Rate Plans!

The time has come — Virtual PBX, provider of the no-compromise business phone system, announced support for hardware VoIP Phones along with new flat-rate plans, fortifying their lineup of industry-leading plans and services. With this, Virtual PBX now controls the … Continue reading

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Virtual PBX Adds Call Recording – For Free!

We are excited to announce every Virtual PBX system now includes call recording in all standard plans at no added cost for customers. “This is the latest in a series of enhancements that Virtual PBX has rolled out this year,” … Continue reading

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5 Things to Look for in a Telecom Disaster Recovery Provider

A 2009 study from the Business Research Institute revealed that of all the recovery points necessary in the event of a disaster (data loss, employee management, notifications, etc.), 65 percent of businesses surveyed said telecommunications was the weakest link. Given … Continue reading

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5 Reasons Why You Need Telephone Disaster Recovery

When disasters occur, a company has a lot to deal with. Protecting your employees and assets is important, but can still leave you paralyzed. It’s one thing to protect your data and network, but what about ongoing customer interaction? It … Continue reading

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Hosted PBX Versatility – A Phone System For Any Business

Part 2 of today’s double-header, the versatility of a hosted PBX A not-so obvious benefit of a hosted PBX solution such as Virtual PBX is the versatility of the system and the ability to modify, configure, and use the system … Continue reading

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