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VirtualPBX Blog

Infographic: Softphone App
Posted on July 27, 2015   by

The VirtualPBX Softphone App was designed to empower employees to take their offices anywhere they wanted to go, while empowering employers to boost their overall productivity. Impacting every area of business from information security, employee workplace satisfaction, to reducing current and long-term overhead costs, the VirtualPBX Softphone App is worth every bit of praise it has received. Take a peek at this infographic and see how it can help you and your business succeed.VirtualPBX Softphone App

Sources include: SearchEngineWatch.com, Glassdoor, and Boston College



Digital Nomads
Posted on July 22, 2015   by

Digital Nomad

Imagine, if you will, the bleak and barren wasteland setting of a dystopian novel. Where there once were thriving commercial centers there has risen a new class of production, driven by the remaining few who have adapted to their unpredictable, and often hostile new landscape. Working from a seemingly endless number of different locales, this new class of traveler is part provider, part hunter/gatherer, and all nomad.

Art Imitates Life

A little imagery can be fun, but it’s important to recognize the meaning behind the theatrics. This futuristic, post-apocalyptic scenario may not be too far from the truth for some businesses that are experiencing a shift in how, and more importantly where, their business is conducted. Though mobile workforces have been the choice of nimble businesses to encourage satellite operations for some time now, larger corporations are even getting into the act. Insurance giant Aetna now even claims that in the small time since they’ve introduced a flexible work-from-home program, participation has skyrocketed and nearly a third of their employees are now completely remote. This groundswell of adoption from large and small companies alike has helped to create a new subset of workers that relies totally on telecommuting.

The Digital Nomad

The remote life of a working professional has often only served to provide opportunities for freelancers to earn some fast cash between travels. Now, however, with increases in home exchanges and sharing economy giants like Airbnb, traveling to and working from anywhere in the world is easier than ever and allows the nomads to hold full-time jobs if they so choose. There are also an ever-increasing list of useful technology tools that make remote work access possible, tactics on how to maintain a productive and rewarding career without ever setting foot in an office, and communities for trouble-shooting and connecting with other nomads. Be it for the practicing or aspiring nomad, the breadth and depth of the burgeoning field of permanently remote employment’s growing resources make entering into or sustaining this lifestyle more feasible.

No Overhead for Nomads

A company needn’t break their commercial lease and shutter its doors to begin benefitting from the advantage of a nomad or two on their team. Simply by considering the pool of qualified, nomadic talent the next time there is a contract or job req that needs to be filled is a fine place to start. Businesses in expensive areas needn’t justify the cost of moving a candidate halfway around the world if he can also work from where he is. Furthermore, employing tools like the free-to-download VirtualPBX Softphone App that integrates with an existing unified communications strategy saves on additional office build-out. Many Digital Nomads are also part of the BYOD community to some extent saving businesses even more, both initially and ongoing, by deviating from the traditional, in-office approach to employment.

Getting your company started for this shift is easy if you have the right information. VirtualPBX’s award-winning Customer Support Team is always available to help discuss the challenges your company might have with its communications and how we can help you to best overcome them. And more importantly, they, unlike our other nomadic coworkers, are also located right here in San Jose so you’ll never have to worry about them zip-lining through the Amazon when you need some answers.



The Hidden Cost of Summer
Posted on July 20, 2015   by

Roadtrip

For many, summer means the time to begin enjoying time off with the family. With kids out of school the opportunities for an annual trip to visit relatives or friends is often on the menu. However, for a growing number of Americans, the summer time can be a financial burden they aren’t ready for.

“New”clear Family

The modern family is not what it once was. According to the Bureau of Labor Statistics, 59% of families with children had both parents working outside the home in 2012. Dual income families are growing increasingly common which can lead to logistical and financial challenges when the kids are home from school. The National Association of Child Care Resource & Referral Agencies estimates the national average cost of daycare in America is $1,000 a month per child. That means that the costs putting two kids into supervisory care for the summer months would cost a family of five upwards of $6,000 over the course of the summer. All of a sudden the cost of summer vacation plans to visit Grandma and Grandpa seems a little more daunting than merely braving a 20-plus hour car trip with the kids.

PTO That Pays

Giving your employees paid vacation is more than just good business, it’s a comment on your value of them as more than just workers, but as individuals. However, as we’ve seen, sometimes simply having the permission to take a break is not always the same as having the ability to do so. Don’t be that boss.

Instead of offering only paid time off but not a realistic strategy for using it, some employers are presenting the real opportunity to enjoy their kids’ time away from school. Introducing the tools to work away from the office is a meaningful benefit that actually saves the whole company time and money. With the exponential growth in adoption of hosted telecom solutions, the VoIP industry has been supercharging its offerings to teams with dispersed or satellite workforces. Flexible options like the VirtualPBX Softphone App are exactly what it takes to let the office follow an employee to anywhere he or she goes, instead of having them follow the antiquated approach of clock-punching in and out of a physical office.

Getting Started

Bringing your business communications systems to the front of the curve is easy, plus you’ll be bringing your HR practices along with them. Talented candidates are being courted with a variety of flexibility options in their job searches and existing employees will value the added value their introduction will bring, too. To get started with assessing your company’s capacity for a hosted telecom system, you can speak with our locally-based, expert Customer Support team who can walk you through the process. Additionally, for a very limited time, you can still save on new Office Plans as we celebrate our most recent awards, so there really hasn’t been a better time to upgrade. Plus, if you act now, you can still make sure your team has hours upon hours of Eye-Spy and 20 Questions to look forward to on their way to Grandma’s house.



VirtualPBX Softphone App 2015 Innovation Award Winner
Posted on July 16, 2015   by

2015 TMC Innovation Labs Award

VirtualPBX Softphone App is a Winner!

We are excited as can be over here for our most recent award, the 2015 INTERNET TELEPHONY & TMC Innovation Award! We’ve been working hard on updating and improving our telecommunications solutions for mobile and, following a recent upgrade to the app that streamlined user experience, we were taken into consideration for this prestigious honor. Now with full compatibility with both the latest iOS and Android system configurations and the new Windows 10, winning this award is a resounding validation form the industry of what our team has put together.

Communications on the Go

All of our telecom solutions are geared towards empowering the modern workforce, and the softphone app is the culmination of our focus and the latest trends and technology available. More often, people are relying on their mobile phones for more of their daily internet access and, in fact, web searches from mobile now eclipse those from desktops for, and that trend is likely to continue.

Because employees are likely to preform better when their business tools mirror the familiarity and ease of use that personal communications tools have, the softphone app is designed to be the simplest integration of the two available. Employing the softphone app, which is free to download on iTunes App Store and Google Play, enables employees to turn any web-enabled device into a functional extension of their business telephone network. Plus, to keep mobile employees connected while still enabling them to keep their on-the-clock hours and personal time separate, the softphone app masks all outgoing calls with their business number so their private contact info stays just that- private.

Supportively Innovative

Like all of our unified communications solutions, the VirtualPBX Softphone App is backed by our industry-leading, locally-based Customer Support team for free. Even though we have been recognized for our innovation with the app, we’re way behind the curve of charging for our support and that’s just how we like it. Backing our products and service with the total commitment of our team is the only way we’d have it, and our customers seem to agree.

So if you’re ready to begin increasing productivity, reducing downtime, and to actually begin enjoying your utilities instead of dreading them, give a call and our Business Communications Experts will be able to help determine the best options for your business. Plus, because we’d also like to share in the celebration of this award, for a limited time can receive a special introductory offer on all new or upgraded VirtualPBX plans, so call now and take your company to the next level.



Tuesday Toolbox: VirtualPBX Support VoIP FAQ
Posted on July 14, 2015   by

Toolbox

We’ve received some great feedback from our guest blog posts, so here’s another one that is certain to delight. We’ve cobbled together some insights from the technical staff of VirtualPBX (read- all of the people who keep this place running smoothly) to see if we can shed some more light into the nuts and bolts of hosted telephone service – specifically the most frequent questions they receive about the VirtualPBX system. After tapping-into the brain trust that is our award-winning Customer Support Team, we’ve put together this VoIP FAQ to save you both time and headaches before they even start.

5 Best Practices for VirtualPBX Support

  1. Dialing a toll free number from another toll free number: Though these types of calls are rare, occasionally a call or fax will originate from a toll-free number to another toll-free number. Unfortunately, this just won’t work, mainly due to the fact there isn’t an existing rules hierarchy on which line will assume the charges that is accepted across all carriers.
  2. Trouble-shooting and reporting issues: Our system produces huge amounts of data every second and those records are crucial for diagnosing any problems you may have. To leverage that data, though, we need to know where to start looking. Screenshots of fax logs and dates and times of call quality issues are examples of relevant information that expedite any investigation. Also, it’s helpful to have your network information (ISP, modem, and router information) handy for issues, so having that easily accessible is always a good idea.
  3. Currently, our system doesn’t support all menu buttons on VoIP phones: More often than not we’re asked why the transfer button on a phone isn’t working. It probably is working, but that isn’t how calls can be transferred within your VoIP network. To transfer a call using VirtualPBX phones, press “*” to place the caller on hold, then listen to the menu of transfer options and select the one you need.
  4. Missing major account changes: Any material change to your VirtualPBX system that will affect your service charges must be confirmed by the billing contact on your account via email. Though access permissions can be given to any admin on your account, to protect the security of your billing cycle, only approval of the authorized billing contact via email will trigger that change’s implementation.
  5. With extra features come extra charges: Unless it is specifically outlined in your contract with VirtualPBX, certain features like ACD queues, call recording, and softphones could be considered extra features that come with additional charges. However, we are here to help with more than just technical issues, so there may be instances where you’re underutilizing certain features that are included in your service. Never hesitate to give us a call and we’d be happy to help find the best solution for the right price- you might be surprised at how much our core system can do for your business!

All of our hosted telephone experts are located right here in sunny California and are available for you whenever you need. Let us know how we can help you today!