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VirtualPBX Blog

Infographic: How VoIP Works
Posted on October 30, 2014   by

Voice over internet protocol, or VoIP, has increasingly become the ideal way for businesses to cut costs while at the same time improve the benefits and reliability of their phone systems. But while many businesses understand the many reasons to switch to a virtual phone system, there are still some people who don’t know how VoIP works. If you’re not sure how VoIP works or if you’re just interested in how great features like skills-based routing with TrueACD QueuesFollow-Me Calling, and DNIS numbers work, check out this useful infographic.

How VoIP Works



Technology That Fits Your Business
Posted on October 28, 2014   by

Do you remember the first time you had email sent to your phone? If you’re like many of us, that will forever mark both the beginning of a new era of personal technological advancement and also the termination of the, “I haven’t seen that yet,” excuse for work. But we take the good with the bad, right?

We live at a different pace these days, a fact most likely attributable to more deeply integrating mobile communications into our lives. With this higher dimension of connectivity we have the ability to consume entertainment and news from anywhere in the world, check in with our personal lives via mobile social networking, or simply have clearer, more reliable cellular connection in a wider range of locations than ever before. But with that omnipresent connection comes a lot of added work and scheduling that sometimes can be a bit much to manage.

The intersection of information access and time management is exactly where today’s top developers are working to literally improve our lives. Organizational tools such as Evernote or David Allen’s Getting Things Done are useful for staying focused in this often frantic, fast-paced lifestyle. These types of time and task management apps are widely available now because developers have recognized that the way people live and work is changing, and they’ve got the opportunity to help us get where we’re going. Though we used to conduct business around the limitations of our technology, people are now designing technology that fits for the way we want to conduct business.

That’s exactly why VirtualPBX business telephone plans have unique features like Follow-Me Calling that allow you to work how you need to and where you want to. Additionally, there’s a brand new twist on the popular Call Recording option that now lets you save and retrieve recorded call data just as conveniently. Going forward, businesses can now save calls with a single click from their vConsole directly to a Dropbox account. Dropbox is a virtual data storage management service that has a clever platform where you can access, review, and even share via email all of your saved calls from any mobile device or computer.

How do you want to work? Do you get to use technology to accommodate your schedule, or do you have to change plans to fit into the construct of your current business tools? Take a peek at the VirtualPBX Plan Comparison to see which one, and which features like Call Recording or Follow-Me Calling, can support the type of business you want to have.



True Toll-Free 800 Numbers Boost Performance
Posted on October 25, 2014   by

Using toll-free numbers for your business is a great way to elevate your company’s image, establish a national presence, and ultimately boost overall performance. Clients can call from anywhere in the country with no charge, and your number can be listed in a nationwide directory of toll-free businesses.

Since their introduction, it was immediately clear that people preferred the convenience and cost-savings of doing business with firms that employed toll-free 800 numbers. Developed in the late 1960’s as an alternative to collect calling, toll-free numbers have only become increasingly popular ever since. The original 800 numbers’ value steadily increased as they were quickly claimed as more companies realized the importance of toll-free calling for business.

In fact, the advantages of having an 800 toll-free number are quantifiable as indicated by numerous consumer studies, as well.

  • A 2011 consumer research study by 800connect found that 97% of consumers recognize 1-800 numbers as being toll-free but were far less likely to make the same association with newer toll-free exchanges like 888, 877 and 866
  • The Institute of Direct & Digital Marketing in the UK found that providing an 800 number in advertisements that previously didn’t have one listed can increase their response rate by 180%
  • That same study found that, when considering two otherwise equal advertisements, consumers were significantly more likely to engage with the one with an 800 number listed than the one without

The ubiquity of toll-free calling today is great for consumers but it has left companies without a clear source for providing the service. That is until now. VirtualPBX owns a bank of the original 800 numbers that can distinguish businesses from those that rely on the lesser-known toll-free prefixes such as 888, 877, 866, 855, and 844.

Obtaining one of the emblematic 800 numbers is as powerful of a confidence-builder for your customer base as it is easy to accomplish. You can claim one of these numbers for as long as they are available and, if you’re curious about making a custom, vanity toll-free number, here are some useful hints on how to begin.



Call Recording is your Steel Trap for Business
Posted on October 21, 2014   by

We’ve all been there. Those times when you’re in a relationship with someone who remembers every little detail and nuance of your conversations. Sometimes we may THINK we recall the details, but this person never fails to blow our mind, or to blow away any argument we may be crafting with their uncanny memory, that is. Wouldn’t it be great if you could have the same pinpoint accuracy and flawless recall? You can.

Truth be told, you’re on your own with any nifty mnemonic technics that will help you track all of your relationship conversations, but with call recording from VirtualPBX, we can do that for your business.

VirtualPBX Call Recording is a feature available on all Anywhere and Office Plans we provide. Which is good, because call recording is a regulatory necessity for some industries and an added benefit that provides a competitive advantage for the rest. VirtualPBX’s call recording feature has a wide range of applications and features and is used for a variety of reasons, such as:

  • Quality control of customer service or support departments’ conversations.
  • Training new hires and continuing education of existing employees.
  • Recording, cataloguing, sorting, and storing recorded calls as an augmentation to your accounts payable and accounts receivable departments’ bookkeeping
  • Or just sharing your team’s successes and learning to strengthen their skillset and also empower them by giving them a stake in the greater team’s success.

Don’t let the opportunity to make meaningful improvements to your business pass you by. Call recording is way easier than you may have thought, it can be automated for any or all phone lines, and it can be initiated anytime mid-call with a simple command on your dial pad. Beginning a comprehensive call recording strategy will give your business a steel trap of a mind, and it’s way less unsettling than trying to do this in the personal realm.



How Do Virtual Phone
Systems Work?

Posted on October 17, 2014   by

How Virtual Phone Systems Work

Voice over Internet Protocol (VoIP) technology revolutionizes the way users can make phone calls. Replacing traditional landlines lines with a high-speed internet connection is a great way to improve signal reliability and reduce costs for your business.

Digitized Conversations.
VoIP digitizes sounds to transmit calls over fiber optic cables. Once your voice is translated into transferable data, the sending computer separates this information into even smaller packets of data. The packets are then transmitted from your router to the call recipient’s computer through the internet.  Within seconds, the recipient computer receives these data packages and pieces them back together. The reassembled information then instructs the recipient’s phone system how to reproduce your verbal message. All of this allows virtual phone systems to circumvent the use of dedicated copper wires utilized by costly and often outdated traditional phone systems.

Virtual Phone Perks.
This packet-based communication offers several inherent advantages over the dedicated circuit-switch system. Packaging information allows data from multiple conversations to simultaneously transfer across a single fiber optic phone line. The result is a far more efficient strategy for transferring phone calls. Furthermore, data compression allows virtual phone system users access to even more cost-effective services, like digital faxing, enhanced messaging, and sophisticated call routing.

Unique-to-VoIP Features.
Virtual phone systems can also perform the same functions as any traditional private branch exchange (PBX) system. VirtualPBX simplifies this process by hosting powerful servers that transmit calls to its users. Incoming calls are received by either a digital or real-life receptionist. Callers are then prompted for a specific extension, which connects them directly to the branch or employee of their choice. This connection transfer happens digitally and can connect callers to VoIP-capable phones in literally any location – so you no longer need to be in the office to take a business call. VirtualPBX’s Anywhere Plan provides this type of flexibility and is great for companies with workers on the go or at home.

For more traditional brick-and-mortar operations that can also benefit from the freedom of a VoIP system, VirtualPBX also has several Office Plans to choose from.

To decide which plan works best for your business, check out the VirtualPBX Plan Comparison tool or give us a call at 888.825.0800 today!