Author Archives: S. Brashier

Show Your Company Phone Number from Any Phone!

If you’ve called a customer using your home phone or cell phone, then you’ve probably had them call you back on that same phone number — they just redial the caller ID left on their phone.  Suddenly your personal phone … Continue reading

Posted in Auto-attendant, Call tracking, CallerID, Follow-me calling, general telephony, Phone system, Virtual receptionist | Tagged , , , , , , , , , , , , , , , , | Leave a comment

Get Your 855 Numbers Here!

If you haven’t already heard about it, the FCC is releasing the 855 prefix for toll-free numbers on October 2, 2010.  Since none of those numbers are currently taken, numbers like 855-Call-Now or 855-855-8558 should be available.  All of the … Continue reading

Posted in Auto-attendant, Call tracking, CallerID, general telephony, Phone system | Tagged , , , , , , , , , , , , | Leave a comment

Telecom Disaster Recovery with PBX Parachute

In previous blogs we covered the importance of telecom disaster recovery and what to look for in a telecom disaster recovery service provider.   The industry has published many studies and surveys about how crippling a telecom disaster can be as well as how unprepared most companies really … Continue reading

Posted in Auto-attendant, CallerID, Conferencing, general telephony, PBX Parachute, Phone system | Tagged , , , , , , , | Leave a comment

5 Reasons Why You Need Telephone Disaster Recovery

When disasters occur, a company has a lot to deal with. Protecting your employees and assets is important, but can still leave you paralyzed. It’s one thing to protect your data and network, but what about ongoing customer interaction? It … Continue reading

Posted in ACD queue, Auto-attendant, Backup Phone System, Call tracking, Call transfers, CallerID, Conferencing, Follow-me calling, general telephony, PBX Parachute, Phone system, Virtual receptionist | Tagged , , , , , , , , , , | 1 Comment

Using Multiple Virtual Numbers to Make AND Save Money

Lots of information flows through your business’s phone lines. Potential customers who don’t leave contact information could still be reached if you had access to their caller ID. Marketing spending results could be tracked precisely if you could find out … Continue reading

Posted in Call tracking, CallerID, Franchising, general telephony, Phone system | Tagged , , , , , , , , , , , | Leave a comment

Talk Up a Storm

It’s time to start connecting. Conference calls let you hold meetings, make presentations, perform training, coordinate staff, handle investors, and more. And since conferencing is so useful to businesses as they grow in size or need a more personal touch, … Continue reading

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Send Calls Where They Belong

Sometimes you’ve got to get your calls to always jump into the right place without any involvement. Maybe you’ve got that guy who just won’t quit calling about problems you had nothing to do with. Or there’s a special client … Continue reading

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Hunt Groups, Call Queues, and You

So, we get a lot of confusion over the technical terms that are slung around in our business. PBX, VOIP, SIP, live extensions, virtual extensions, physical extensions, it’s a mess. Today I want to clear up a vital part of … Continue reading

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International Phone Numbers

Big news around here – we just added the ability to own phone numbers in over 40 countries around the world. Not just limited to local or toll-free US numbers, Virtual PBX customers can get numbers that make them accessible … Continue reading

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Virtual PBX Recognized for Excellence

A few days ago, this year’s winners of the Internet Telephony Excellence award were announced in a ceremony in Norfolk, Connecticut. This is the latest is a series of awards that Virtual PBX has won for providing the industry’s defining … Continue reading

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