Compared to conventional telephone services, VoIP services will lower your telephone bill significantly, typically 40-80%. And most service providers offer service features similar to traditional services features, such as caller ID, call waiting, call blocking, call transferring, speed dialing, 3-way calling, etc. along with the added features that are simply not possible with a traditional analog phone system, e.g., custom auto-attendant, virtual fax. Finding the right VoIP provider can be tough, as there are many to choose from, and you’re looking to get the most for your money. Below are a few things to keep in mind when choosing the right VoIP provider for your business.
- Cost Effectiveness
Every business is different and while some larger companies may find that they call internationally regularly, smaller companies may find that certain services like free international calling may not be beneficial to their business. A great VoIP provider will offer a plan that specifically fits your needs – why pay for extra features that you don’t need? Look for a VoIP provider that will save you money and give you the features that you need by offering more than one plan to fit your need and budget.
- Value-Added Features Without Cost
Aside from saving your business money, you are most likely switching to VoIP due to the vast amount of features offered that you simply cannot get with a traditional analog phone. In addition to custom auto-attendant and virtual fax, additional features include professional greetings, music on hold, call forwarding, TrueACD queuing, call recording, conferencing, and more.
- Great Customer Service
Look for a provider that provides the best reliability in the industry, with fault-tolerant components and near-zero downtime. Check to see their customer support availability, as well as how easy and convenient it is to get in touch with someone if you ever experience difficulty with your VoIP phone system.
These are just a few things that make a great VoIP provider. You want to look to ensure that the plans offered are cost-effective for your business and that the provider offers the features you need without added costs. Great customer service is also a must. Before making a decision, be sure to “shop around” and check out online reviews to see which provider is best for you and your business.