The leaves are turning, the mornings are getting chillier and before you know it, Black Friday will be here. Is your small business equipped with a business phone system that can manage the increased call volume during this hectic time?
For retail businesses, the weekend of Black Friday is one of the biggest shopping times of the season and the official kick-off to the holiday shopping season. In preparation, your company needs to ensure that customer care is on point and that your phone system is able to handle increased customer requests. After all, the last thing you want is to lose business because you’re missing calls.
Business VoIP could be your saving grace this Black Friday. With the right provider, you’ll have access to a wide range of features that will help you handle consumer demands efficiently and effectively:
Auto-attendant – Auto-attendant functions as an automated receptionist and routes all your calls for you, so you can keep a 24-hour phone line. Every call will be answered professionally and seamlessly directed to the proper department or person.
Call Queuing – Call queuing is a powerful solution for handling calls in an orderly and efficient manner. It enables you to distribute calls to multiple staff as calls arrive, and will also hold calls in priority sequence if all agents are busy.
If your business needs an upgraded phone system, there is good news. A quality business VoIP system can be rolled out quickly and easily, just in time for the holiday shopping season.
And if your business has already implemented a hosted VoIP system, you should also make sure your network will support the volume of calls that will be flooding your lines on Black Friday.
ProSIP® Network Health Check – The ProSIP® Network Health Check is a 7 day on-site monitoring solution. Over the course of 7 days, the ProSIP team will work with you to collect and review your network performance data, so you can be confident knowing that your business VoIP system is operating at peak performance.