If you are a business owner or professional, you may wonder whether hosted VoIP makes sense for you. If you find yourself identifying with any of the personalities listed below, a VoIP phone system may be just the ticket to help you increase your business productivity, while simultaneously improving customer support. Here’s a guide to help you determine if hosted VoIP is right for you and your small business.
1. The Multi-tasker When you have a million things on your plate, you need the right business tools to help you stay on track. A VoIP phone system gives you full control over how incoming and outgoing calls are processed. Having an effective process prevents problems such as losing important calls and transferring callers to the wrong person or department.
2. The Entrepreneur If you are heading a new organization with a great business model, but a skeleton crew, then hosted VoIP is a good option for you. A phone system with features like professional greetings, music on hold and TrueACD queuing can help you maintain a big business image, even if you only have a team of 10 employees. Plus, a hosted VoIP phone system offers unmatchable scalability and flexibility. It’s easy to add on phone lines as business demands grow or scale back if you’re tight on resources.
3. The Telecommuter Working out of the office shouldn’t limit your connectivity to clients or the rest of your team. With hosted VoIP, you have access to complete business phone system features whether you are working from your home office, a local coffee shop or even the airport. Softphones allow you to use your smartphone or laptop to make or receive calls over your data connection.
4. The Penny Saver If you are the thrifty type, hosted VoIP is an excellent fit for you. A traditional phone system forces you to purchase the hardware required for the services your phone system needs. With a hosted business VoIP phone system, you have complete freedom to change your phone system at any time without purchasing additional hardware and paying for installation. Hosted VoIP is a clear solution for those looking to get the most bang for their buck.