Common VoIP Problems and How to Fix Them

If you experience poor call quality with VoIP PBX, the service provider may not be at fault. If you are making a call to a regular landline or cell phone number, the quality of conversation controlled by the other party’s phone provider is generally not under the control of your VoIP phone service provider. Virtual PBX strives to be the leading virtual switching service provider of PBX services by providing quality and reliability to customers. Below are a few common VoIP problems that can occur and how to best fix them:

Improperly Configured Internal Network
If the network that your business routes through is not properly configured for VoIP traffic, the quality of your calls may suffer. This can be fixed by using a VoIP-capable router that is configured correctly.

Latency and Jitter
Latency is the gap of time you experience when a user speaks and the time their voice reaches another user. Again, a VoIP-capable router and prioritizing VoIP traffic over your network can address latency. Jitter is related to poor quality audio. When audio seems to be scrambled or jumbled, a jitter buffer is able to store arriving voice information packets in the correct order, making your audio clean and concise.

Bad Router
A router that prioritizes VoIP traffic is needed if your business uses internet connection for both voice and data. If your router does not set VoIP as a priority, if an employee downloads a large file, your call quality can deteriorate.

Poor Quality or Inadequate Internet Connection
It’s important that you take a VoIP test to ensure that your internet bandwidth can handle VoIP PBX. You need approximately 100kbps in both directions to prevent packet loss and ensure quality VoIP calls.

If you experience poor call quality with VoIP PBX, the service provider may not be at fault. If you are making a call to a regular landline or cell phone number, the quality of conversation controlled by the other party’s phone provider is generally not under the control of your VoIP phone service provider. Virtual PBX strives to be the leading virtual switching service provider of PBX services by providing quality and reliability to customers. Below are a few common VoIP problems that can occur and how to best fix them:

Improperly Configured Internal Network
If the network that your business routes through is not properly configured for VoIP traffic, the quality of your calls may suffer. This can be fixed by using a VoIP-capable router that is configured correctly.

Latency and Jitter
Latency is the gap of time you experience when a user speaks and the time their voice reaches another user. Again, a VoIP-capable router and prioritizing VoIP traffic over your network can address latency. Jitter is related to poor quality audio. When audio seems to be scrambled or jumbled, a jitter buffer is able to store arriving voice information packets in the correct order, making your audio clean and concise.

Bad Router
A router that prioritizes VoIP traffic is needed if your business uses internet connection for both voice and data. If your router does not set VoIP as a priority, if an employee downloads a large file, your call quality can deteriorate.

Poor Quality or Inadequate Internet Connection
It’s important that you take a VoIP test to ensure that your internet bandwidth can handle VoIP PBX. You need approximately 100kbps in both directions to prevent packet loss and ensure quality VoIP calls.

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