We are excited to announce every Virtual PBX system now includes call recording in all standard plans at no added cost for customers.
“This is the latest in a series of enhancements that Virtual PBX has rolled out this year,” said Greg Brashier, COO of Virtual PBX. “We’ve had requests for call recording from our client base and felt it was something a majority of our SMB clients could use. Since we innovated the entire hosted PBX space, we feel it is necessary to lead by example and continue to enhance the service.”
With the newest Virtual PBX call recording feature, any or all calls can be recorded, saved, and played back later. There are infinite ways companies of all sizes can utilize this tool to enhance their business such as capturing calls for later review, assisting in employee training, monitoring customer service agents, as well as meeting legal requirements. Greg adds, “we’ve found that many call centers love this feature since it’s a free and effective tool that allows them to improve company performance.”
In addition, the call recording feature is greatly customizable and easy to use. Every user with a Virtual PBX extension can record all calls automatically or select calls to record manually by simply pushing #9 during a call. Furthermore, the built-in selective recording architecture allows calls to be recorded for pre-selected extensions and/or departments.
The recordings can be sorted by date/time, length, caller ID, user name, or extension number so they are easy to locate when needed. Recordings can be played back or deleted at the convenience of the extension owner, or downloaded them to a computer for future playback.
Administrators can also decide to control call recording for all users or give each user the ability to manage his or her recordings.
“With the addition of call recording, Virtual PBX extends our leadership in providing clients with the most diverse set of features at the lowest cost,” continues Brashier. “This announcement gives users the ability to improve their own customer satisfaction and ensure that high priority calls are properly managed.”
This announcement adds to a long list of service enhancements that have been provided by Virtual PBX during 2010. Previous upgrades have included unlimited extensions and more free usage, open VoIP peering, free conferencing, and international numbers. The company promises more to come.